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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
769 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 769 reviews
February 16, 2019
Do NOT go to this place! I have never had an experience that left me with such a poor impression of a car dealership as I have had with Larry H Miller. My Dodge Ram had a rec I have never had an experience that left me with such a poor impression of a car dealership as I have had with Larry H Miller. My Dodge Ram had a recall so I called Larry H Miller to arrange an appointment to have it fixed. I took my truck in and had my first impression. NOBODY, and I mean nobody acknowledged me. I had to actually walk up to someone sitting at a desk to figure out where to go and what to do. Eventually I got checked in and went to work. I received a call later saying they did not have the needed part and so they could not service my truck. They would have to reschedule at a later date and I had to take 1 ½ hours off of work for their incompetence. I eventually got called for another appointment, so I took my truck in again. It was fixed this time, but when I picked it up I had a few problems. My key gets stuck in the ignition now, I had a low tire pressure indicator, and the hood was not closed all the way. The tire was so bad that I actually had to call roadside assistance a few hours later to change my tire. I tried calling my “service advisor,” Christopher James three times to correct this issue. To date, I have not heard back from him. I have called to speak to the service manager as well and he or she also does not return messages. I am now emailing Dodge at the national level in the hopes that I may have some resolution to these problems. We will see what happens. I will never return to Larry H. Miller and I will do all I can to let as many people as possible know not to go to Larry H. Miller. More
by Paul
Employees Worked With
Christopher James
February 13, 2019
Poor sales experience. Excellent and professional service. Poor and somewhat high-handed sales experience. tis has occurred twice and there won't be a third. I have purchased my last car from you. I will con Poor and somewhat high-handed sales experience. tis has occurred twice and there won't be a third. I have purchased my last car from you. I will continue using the excellent and professional service dept. More
by Quixotekat2
Employees Worked With
Howard Courtney-Service dept. Always professional and helpful.
February 07, 2019
bad comtomer service I had a 7 am appointment car was ready 930 , no one every can to the lobby to tell me the car was ready. I text twice, no response. I finally ask if m I had a 7 am appointment car was ready 930 , no one every can to the lobby to tell me the car was ready. I text twice, no response. I finally ask if my car was ready at 11 left at 1130, this is unaccepta More
by dave
Employees Worked With
service
February 06, 2019
The Best New-Vehicle Buying Experience in My Lifetime Very simple.........the best new-vehicle buying experience in my life time. The sales agents were professional, helpful, and answered my questions off Very simple.........the best new-vehicle buying experience in my life time. The sales agents were professional, helpful, and answered my questions off the top of their heads...or got back with me with an answer if they could not. They were "honest" interactions.....and there was no buying pressures. Also, I could not have been happier with the pricing on the vehicle that I had selected. The 1 year service package was also attractively priced.....and I did purchase it. What else could someone want? More
by New 4X4 Buyer
Employees Worked With
Moses __?___ and Moises Loya, ANDY HOTZ, Kevin Adkins
February 05, 2019
Oil Change Blues Scheduled an oil change for 8:15 am, didn't get the truck back until after 4:30 pm. Don't know what the holdup was, and it was never explained to me. Scheduled an oil change for 8:15 am, didn't get the truck back until after 4:30 pm. Don't know what the holdup was, and it was never explained to me. I must say I was very disappointed. More
by truckfan
Employees Worked With
Luis
February 04, 2019
Oil change Scheduled oil change was performed in estimated time. Service persons were courteous and knowledgeable. I came in with a slow leak in one of my ti Scheduled oil change was performed in estimated time. Service persons were courteous and knowledgeable. I came in with a slow leak in one of my tires and they found there was a screw in it. We scheduled a secondary service to replace it More
by ShannonK
Employees Worked With
I don't remember the service person's name.
February 04, 2019
Bad Customer service Trear you like a diamond to sell you a car. Once you purchase the vehicle and take it in to get serviced, the quality of service is horrible. The te Trear you like a diamond to sell you a car. Once you purchase the vehicle and take it in to get serviced, the quality of service is horrible. The techs and managers are full of excuses and turns it around so the customer feels the as "what did I get myself into trusting this company." The employees and Manager I delt with were argumentative and very sarcastic. I would not recommend anyone to purchase a vehicle from Larry H. Miller Jeep, because they don't treat the customer's as their number one priority. Only when you first purchase the vehicle. Don't judge the book by it's cover as they say. Look at the entire company's customer service. They are bad. More
by 13Anthony
Employees Worked With
Xavier and Sales Manager. Also, Fernando Sales Supervisor.
January 28, 2019
Excellent service and customer care Had no problems that came up. Staff and Service Manager were very helpful and friendly. Would not hesitate to recommend LHMiller for service. Did a fi Had no problems that came up. Staff and Service Manager were very helpful and friendly. Would not hesitate to recommend LHMiller for service. Did a fine job on my 2016 Ram Rebel Pickup. More
by Older consumer with Rebel
Employees Worked With
Tim Montoya in Service
January 27, 2019
Service department Dropped my vehicle off to have work done on the heater blower motor and was told that I needed a minor tune up. Well some smooth talking and $760. 91 Dropped my vehicle off to have work done on the heater blower motor and was told that I needed a minor tune up. Well some smooth talking and $760. 91 later and I’m not even sure what was done on my vehicle. Went to another shop to get my oil changed and was told that my vehicle didn’t even need the minor tune up that I paid for yet so I checked my owners manual and they were right. The service wasn’t recommended until I had 140,000 miles on my vehicle and I only have 44,000. What a rip off!! Don’t go here! They want double to do the front and rear differentials than valvoline charges.? More
by Help4357#
Employees Worked With
Christopher James
January 16, 2019
Purchase ok / Service Repair very Bad I Purchased a new 2018 Dodge Ram which developed a vibration after the 500 miles, Larry Miller refused to repair. I am working with another dealer and I Purchased a new 2018 Dodge Ram which developed a vibration after the 500 miles, Larry Miller refused to repair. I am working with another dealer and Chrysler to resolve issues no thanks to LHM. More
by DJC
Employees Worked With
Brandon D Banas (No stars), Elvis Mumlanyuy
