Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

Worse customer service EVER!!! I had an appointment at 0945 this morning to get my car serviced. I sat in the waiting room till 11AM, Finally I walk up to the service desk to see if I had an appointment at 0945 this morning to get my car serviced. I sat in the waiting room till 11AM, Finally I walk up to the service desk to see if my vehicle was ready, and I was advised they were almost done and was told I could go ahead and pay for the service and my car would be brought around to the front. I paid and waited another thirty minutes. I asked several mechanics where my vehicle was and none of them seemed to know. After several minutes I spotted my vehicle parked way in the back of the building but none of the techs had my car keys. I kept being referred to the service advisor who originally took my payment and he dint seem to know where my keys were either. FINALLY at around 11:30 my keys were found. That place is ridiculous. They are short staffed and over book appointments. Lose customer keys. Oh, then was told they could not wash my car cuz their hose was broken. Lol More

Unsure if even got serviced Unsure if they changed my oil, same sticker on window and washer fluid empty although they checked full on paper, shows on paper need new tires, had j Unsure if they changed my oil, same sticker on window and washer fluid empty although they checked full on paper, shows on paper need new tires, had just put tires a week prior, also showed my brakes were good but yet went to brake master and they were worn down. Totally unsure if they really did all they said!!! Unsure if I want to use them again More

Horrible Customer Relations and Service My wife and I have a Dodge Durango that needed a new driver's side strut. The Durango is a 2015. My wife took the Durango into Larry H. Miller for a q My wife and I have a Dodge Durango that needed a new driver's side strut. The Durango is a 2015. My wife took the Durango into Larry H. Miller for a quote. The service department quoted her a price of over $750 dollars (which we paid out of pocket) and she set up an appointment to have the struts replaced on Friday 25 May 2018. We dropped the vehicle off and Jebediah Glaser, service technician, stated that the vehicle would be done in the afternoon. We received a call later in the day that the vehicle is ready, we weren't in the nearby area and notified the dealership that we would pick up the vehicle on Sat. My wife picked up the vehicle on Sat, and after driving it off the lot, immediately noticed something was wrong. It felt like the front end was going to fall off every time she accelerated or hit the brakes. She takes the vehicle back and they realize that the parts they installed were faulty. They never ran a quality check before giving it back to us. We were told that the vehicle won't be ready until Tues, because Monday is Memorial Day weekend. This is a huge inconvenience for us, because I am currently deployed in TX and was only visiting my family for the weekend. This would leave my wife without a much-needed vehicle because she needs to drop off my two boys at school/daycare and get to work. The service department does not have a courtesy vehicle for us, so we are forced to get a rental vehicle. We state that we want to be refunded for the rental vehicle because of the huge inconvenience and they did not properly perform a quality check. Jedediah was apologetic and seemed like he legitimately wanted to help us, but he needed to get permission from his boss, Dave. On Tuesday, my wife picked up the Durango and turned in the paperwork for the rental, which came out to $43 and some change. A month later, we have still not gotten a reimbursement. The most frustrating thing is that we have not been able to touch base with anybody regarding this manner. I have called multiple times and left messages to no response. (They tried calling me back one time, and I was unable to answer). I have been so frustrated with this process that I filed a complaint with Chrysler LLC and informed them of the situation. The representative I spoke with tried to reach out to the dealership and received the same non-response I have been getting for over a month. It is sad I had to take this matter all the way to Chrysler when it could have been fixed in house. This is completely unacceptable and not the way to hold onto customers or make things right. I would give them a B- for service because they did not quality check. As far as the customer service and relations, they receive a huge fail. More

Great I got a call when my recall part was available. Made an appointment and took the truck in it didn't take as long as expected. I got a call when my recall part was available. Made an appointment and took the truck in it didn't take as long as expected. More

Amazing Very Happy with all the people here Very awesome i love my new Charger I wish they had other food there besides vending machine bu other then that awesome. 5 Star Dealership Very awesome i love my new Charger I wish they had other food there besides vending machine bu other then that awesome. 5 Star Dealership More

Great service Once again, Tim Montoya came through with a good attitude and set up my service quickly. Way to go, Tim! Great Service and knowledgeable about my car Once again, Tim Montoya came through with a good attitude and set up my service quickly. Way to go, Tim! Great Service and knowledgeable about my car. More

Had a recall on my 2018 Charger SXT Everyone in the service department is outstanding, they ask all the right questions and they have the correct answers, I had an appointment for the re Everyone in the service department is outstanding, they ask all the right questions and they have the correct answers, I had an appointment for the recall to be applied to my vehicle and it was taken care of. My service advisor, Mr. Glaser was just great, it is nice to be treated like family and that is how I felt. I would highly recommend LH Miller Dodge to anyone who is wanting what I got. Thanks again for all you have done,. More

Superior Sales Representative Mr. Elvis Momlanyuy, my sales representative, is the sole reason why I’m writing this review. His professionalism, integrity, and customer service s Mr. Elvis Momlanyuy, my sales representative, is the sole reason why I’m writing this review. His professionalism, integrity, and customer service support are second to none. He guided me through the process of ordering my vehicle, ensuring that I selected all of the options that I desired, and once ordered, kept me appraised of the vehicle’s status every step of the way. He truly made my car buying experience a seamless and stress free process. I am extremely happy with my new JL Rubicon. More