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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

Albuquerque, NM

3.8
763 Reviews

8528 Lomas Blvd NE

Albuquerque, NM

87110

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Showing 763 reviews

April 13, 2024

I had a FANTASTIC experience in the service department here from the 1st moment to the last. The service members were ALL especially friendly, helpful and respectful. Their positive, personable attitude, More

by danbergerf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
April 13, 2024

Went in for diagnostic of poor airflow through AC. Tech and check in said he was taking it back to check the cabin air filter and would let me know how much it would be to replace it. After quite a lo More

by nathaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Q, and two service techs.
Apr 14, 2024 -

nathaniel responded

UPDATE: The Dealer reached out to me to help resolve this. Update when it happens.

Apr 24, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque responded

Good morning Nathaniel, My name is Tripp Steele, and I am the General Manager at Larry H Miller Chrysler, Dodge, Jeep and Ram. First and foremost, I would like to apologize for the experience you had on April 13th. Second, I would love to visit with you about it so that in the future we can make sure your experience, as well as other guests experiences are taken care of correctly. Please feel free to call me at 505-366-2910 to discuss if you do not mind. Respectfully, Tripp Steele General Manager Larry H Miller Chrysler, Dodge, Jeep and Ram. 505-366-2910

April 13, 2024

Roberto from the service department is very professional and helpful! And his customer service is amazing! More

by Sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
April 12, 2024

Service dept. . horrible about providing update status. Waited 4 hours for them to say they don't have parts available on a recall service. More

by Danny
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 24, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque responded

Good morning, Danny, I hate to hear that you had a horrible experience at our store and want to reach out to you personally to visit about it and to learn more about your appointment and why we created one without having a part in stock. Please feel free to reach out to me personally at 505-366-2910 to discuss. I enjoy learning about where we dropped the ball so that we can correct those mistakes in the future so you nor another quest have the same issue. Respectfully, Tripp Steele General Manager Larry H Miller Chrysler, Dodge, Jeep and Ram 505-366-2910

April 12, 2024

Great service and great people to work with. Very professional. They all made my experience enjoyable and pleasant. More

by Tommy Valdez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Capo, Brandon Hill, Monica Jaramillo, Mike Sweis, Emilio Mena, Kevin Adkins, Simon Martinez, Lee Feehan
April 12, 2024

Awesome service, friendly staff, and great work summarize my experience. I highly recommend using them. More

by NM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Morgan is awesome!
April 12, 2024

My service was Marcquise Morgan and he was amazing! We bought our Durango from Larry H Miller and we will continue to do business with them. More

by DurangoGurule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquise Morgan
April 12, 2024

I was traveling to Arizona and my check engine light came on in eastern NM. I got into Albuquerque late and went to the dealer early next morning to be early in line. They went above and beyond to get me bac More

by hopsing_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto, Service advisor.
April 12, 2024

My advisor was prompt, professional, and courteous. The website let me see the status of the work being done. They took pictures of the trouble areas and I could see what needed to be replaced. Great More

by vividmind234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
April 11, 2024

Brought in for missing bolt on driveshaft, tech said there wasn’t anything missing. After I denied and asked to check again they found where there was a missing bolt. They also left several pieces of tr More

by carleB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Sweeney
Apr 24, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque responded

Good morning, Carle, My name is Tripp Steele, and I am the General Manager at Larry H Miller Chrysler, Dodge, Jeep and Ram in Albuquerque. I'm truly sorry you had a poor experience here at the dealership. If you do not mind, I would like to opportunity to learn more about your experience, as well as offer you a kind jester for the experience you did have. Learning more about experiences like this help us to improve so that you nor another quest have the same type of experience in the future. Please feel free to contact me at 505-366-2910 to discuss. We can go over your experience and something I would like to do to make your experience a bit better. Respectfully, Tripp Steele General Manager Larry H Miller Chrysler, Dodge, Jeep and Ram 505-366-2910

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