Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

Good experience. Everyone was helpful insuring it was the vehicle we wanted. Vidal was helpful and humorous. He showed us both used and new Wranglers. We chose new with different wheels and a hitch. the vehicle we wanted. Vidal was helpful and humorous. He showed us both used and new Wranglers. We chose new with different wheels and a hitch. More

I purchased a 2013 Dodge Durango early in December. I drove 3 hours to this dealership. The following week I had to bring the Durango back to have a few new parts installed as well as fix the broken ceil drove 3 hours to this dealership. The following week I had to bring the Durango back to have a few new parts installed as well as fix the broken ceiling clip and inspect some paint defects on the rear bumper. This is where all of the trouble started. Multiple parts that I ordered were not ordered by the dealership which meant I had to make another 3 hour trip each way. On top of that I had to bring the vehicle back into have the bumper repainted. The dealership seemed interested in selling me the vehicle and then washing their hands off it afterwards. I was given the wrong company's name that had my parts. I was not given a loaner car as agreed to. The sales department was annoyed by this situation and would not talk to me, let alone help me. I made another 3 hour trip to have the bumper repainted. Originally this was to be complete by Friday the 21st. I received a call Friday and was told that my Durango would be ready first thing on the 22nd so I should come in at 2 PM. I drove another 3 hours and showed up at 2 PM only to find out that my vehicle would not be ready until the 27th now as the dealership was having a Christmas Party and was closing at 5 PM on the 22nd. The dealership finally agreed to have the vehicle ready on the 22nd. The paint shop came and picked me up and I waited until 7 PM to receive a partially complete paint job, not to mention that during the process, I have a brand new scratch on a completely different part of my Durango. My Durango was also supposed to have an air deflector and splash guards installed by the dealership. This did not happen. The dealership also did not fill up the Durango with a tank of gas as agreed and when I tried calling all of my contacts at the dealership, I still have not received any responses. This has been and absolute nightmare and I do not recommend this dealership to anyone. The above does not cover everything, just a portion of the issues I have experienced. More

I have bought two new Overlands in the past 2 years and both times the experience has been exceptional. I feel I get a fair price, the sales staff are patient and kind and genuinely seem to what to make yo both times the experience has been exceptional. I feel I get a fair price, the sales staff are patient and kind and genuinely seem to what to make you happy with your purchase. I have recommended LHM to friends for both new car purchases as well as for the service department which also gets high marks from me. Of course, the Jeep lives up to its reputation and I will likely be a loyal Jeep owner from here on out. Thanks! More

you got me in quick, the service time was quick, everyone was friendly and helpful. the coffee and entertainment in the lobby made the time pass quickly. was friendly and helpful. the coffee and entertainment in the lobby made the time pass quickly. More

Sean was very professional and knowledgable. He went the extra mile. The Mechanic also did a great job and came out to meet me and explain what needed to be done to my vehicle. extra mile. The Mechanic also did a great job and came out to meet me and explain what needed to be done to my vehicle. More

Our experience at Larry H. Miller was very positive. Sam Nour greated us with a smile and a very helpful attitude. He was quick to answer all of our questions and even quicker to accomadate all of our reque Nour greated us with a smile and a very helpful attitude. He was quick to answer all of our questions and even quicker to accomadate all of our requests. I will recommend this dealership to anyone looking for a vehicle. I can't say enough about how great it was to work with Sam. All too often in our daily lives we overlook very positive experiences. Working with Sam was one of these experiences and I will direct anyone looking for a vehicle to ask for Sam without any hesitation. He definitely made the sometimes painfully slow and tedious process of purchasing a vehicle enjoyable which is something I had previously thought impossible. Thanks again Sam for all your help and courtesy. David Berry More

I have highly recommend your company to several family, friends and coworkers thank you again for a car buying experience we have never had... and we have bought several cars from several dealerships... friends and coworkers thank you again for a car buying experience we have never had... and we have bought several cars from several dealerships... More

This was our first visit since we purchased our Avenger. It was for the first oil change. I also had some problems with a vibration and the brakes grabbing. Nat listened to me and when the car was done (le It was for the first oil change. I also had some problems with a vibration and the brakes grabbing. Nat listened to me and when the car was done (less than an hour with no appointment)he explained that I needed to have the roaters sanded. He appologized that he didn't have a tech on Saturday to do the work but gave me his card and asked that I make an appointment at my convenience. He explained the length of time it would take and that he could get the shuttle to take me to work or home. We were very satisfied with the customer service and especially since the place was filled with service customers I still felt like I was top priority. We are going to buy the service plan for our daughter so that she can receive her oil changes at this service dept. More

My experience with Dwight Curry was very good. He was attentive and aside from wanting to sell a auto, was a very good communicator. The game of selling a car is very tiring and one that I never look for attentive and aside from wanting to sell a auto, was a very good communicator. The game of selling a car is very tiring and one that I never look forward to, but Dwight was willing to hang in there with me during the long process and did a very good job. My experience with others that worked the floor was excellent, everyone friendly and helpful. At the end of the day, when all should be settled and signed, I found Rod to be a little shady...he first pitched me purchasing the additional year oil and tire rotation package along with the dent, etc package. When I did not want to buy, he then offered it to me for free...?? Of course I took it but it did not feel good being asked to buy something then him turning around because I said no and offering it to me as a "gift", which leads me to believe that my monthly payment would have been less without the "gift" if I had not spoken too soon during our conversation concerning the monthly payment...Also, my brother-in-law was acting as a co-signer for me but Rod had ME sign as co-signer and my brother-in-law was sent papers to sign as the buyer...Although my brother-in-law signed for me,it did not go over well and has caused family tension...No one likes the feeling of being taken advantage of...not good. It is things like this that make dealership, car salesmen and all other employees look bad. Will I refer? I probably will but not before I share my experience with the referral so that they can go either with their own financing already taken care of and/or knowing what to expect up-front from the finance manager, if they should decide to buy. Purchasing a car is not a joyful thing...by the time one finds the car, negotiates the deal and gets to finance, one has spent 8-10 hours of unnecessary bartering and dealing. It sucks the life out of a person and kills their joy of purchsing an expensive item for themselves... Dwight Curry did his best to sell a car and to make the experience as joyful as possible, then Rod killed it...If I had not really needed a car, I would have gone home without one because I loath being made feel that someone thinks I am a "stupid woman" who can be manipulated and taken advantage of... Lastly, the first survey request came to me and called me "Ms. Wise". My name is not Ms. Wise, that is my sister. My scores above are based upon the over all experience rather than one person's actions. More

excelent costumer service, Ray was very knoledgeable and very curtious, the facility was very clean and the soft drink and cookies and the waiting room with the TV's are an excent touch. very curtious, the facility was very clean and the soft drink and cookies and the waiting room with the TV's are an excent touch. More