Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

The issues are related to the Service and Finance departments: They overcharged us $500 for a Grand Cherokee we bought there by forgetting the down payment at closing. Then the service department sma departments: They overcharged us $500 for a Grand Cherokee we bought there by forgetting the down payment at closing. Then the service department smashed into one of the doors during the car's inspection and mounted the wrong rear wiper blade which made it inoperational though the paperwork stated it had passed inspection. As a consequence, the car was in the shop for 2 weeks. The body shop did a great job though. The AC fan needs replacing which that had known all along. Yet the part wasn't available when picking it up. So the car will have to go back once more for that. On the other hand, Jordan Adams, our salesmanm did a great job navigating through these pitfalls, and he is very knowledgeable about the cars and their features. He had the car detailed and filled up with gas twice, at the initial sale and after the body work. More

I had my 2019 Ram 2500 towed to the dealership to repair my right front wheel and axle assemble during a move from Oklahoma to Nevada. I received a text for the repair requirements and authorization to perf my right front wheel and axle assemble during a move from Oklahoma to Nevada. I received a text for the repair requirements and authorization to perform the repairs. The list included 2 major parts not in stock. 2 days later I received a text stating the repairs were complete. As this seemed a little fast, I have been attempting to have someone call or email me with some question I have for 5 days without success. I am over 1000 miles away and have to make travel arrangements to receive my vehicle. I also had a service person hang up on me when I request to speak to the service manager. Is it so difficult to return a phone call? More

I purchased a vehicle from this dealership and they said to come back in the morning and pick up the vehicle so they could detail it. The next day when I went to pick up the vehicle they told me that the ve to come back in the morning and pick up the vehicle so they could detail it. The next day when I went to pick up the vehicle they told me that the vehicle was never for sale even though I had already signed paperwork on the vehicle. The sales managers Val and Brandon were both directly dishonest to me about this matter. I hope this is not how this dealership does business with everyone! More

Scheduled an oil change for my diesel truck for 12 pm. Arrived 15 minutes early and was checked in by Cody. Cody said it may take a little longer than the 1 hour to do the oil change due to employees n Arrived 15 minutes early and was checked in by Cody. Cody said it may take a little longer than the 1 hour to do the oil change due to employees not showing up for work. I was committed to the time since I have one vehicle and waited in the lobby. After 2 hours I finally went and looked for Cody to find what the heck is going on since he said a little longer? Cody got Oscar who was in charge of my vehicle to talk to me and he said just 10 more minutes. Well at 2:45pm had to back again to service and they finally had truck ready. The dealership communicates very good reminding of appointments but falls flat when giving times to complete etc. Absolutely NO ONE even made an attempt to bring the customer updates! Almost 3 hours to do a SIMPLE oil change More

A bit of confusion starting out, I think because they’re so busy. But it all worked out and Kevin, Simon and GM Anthony were very kind and gave me outstanding service. I’ll buy here again! so busy. But it all worked out and Kevin, Simon and GM Anthony were very kind and gave me outstanding service. I’ll buy here again! More

Worst customer service ever. Lied about work being done when car was not even in garage. No apologies for the lie or lack of service. Don’t bother with appts. You’ll still wa Lied about work being done when car was not even in garage. No apologies for the lie or lack of service. Don’t bother with appts. You’ll still wait over 2 hrs for an oil change and still not even touched. Will not return to this dealership. More

Great service! Howard Courtney was so helpful and very patient with my many questions. I felt very comfortable and knew my car was in good hands! Howard Courtney was so helpful and very patient with my many questions. I felt very comfortable and knew my car was in good hands! More

Howard Courtney was so helpful this past week. I am not knowledgeable whatsoever when it comes cars and he was kind, explained everything and gave me my options. I'll ask for him when I go back. I am not knowledgeable whatsoever when it comes cars and he was kind, explained everything and gave me my options. I'll ask for him when I go back. More

Eddy and Ruben went the extra mile by delivering our vehicle in a very short time on a Saturday evening. Both were extremely knowledgeable, professional, and personable; making the experience of purchas vehicle in a very short time on a Saturday evening. Both were extremely knowledgeable, professional, and personable; making the experience of purchasing our vehicle very pleasant. I highly recommend purchasing a vehicle from Larry H. Miller dealership in Albuquerque, especially if Eddy and Ruben are assisting in the process. Thank you very much and kudos to both of them and all the staff who patiently work with us to make the purchase of our vehicle so quick and very efficiently. More

Sales manager Brandon in front of me try to conceal credit fraud terrible because they also ran my name in January and now my question is how and why and where did they get my information from credit fraud terrible because they also ran my name in January and now my question is how and why and where did they get my information from More