Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

Sales staff and financing department are great. Where it falls apart is at the service department. Made an appointment to drop off my van for 8:30 am(I'm not a morning person). I got there on time Where it falls apart is at the service department. Made an appointment to drop off my van for 8:30 am(I'm not a morning person). I got there on time and checked in, it wasn't looked at for hours. Their communication with the customer is non existent! Called at 4pm to check on progress and there wasn't any progress. Was told that my advisor would find out and call me "right back" no call came back. Called again Monday morning at 8:30(I'm still not a morning person) and he hadn't heard anything yet. Another promise to find out and call me back went broken. Went into the dealership in person and was ignored for a half hr after checking in. Finally saw my advisor only to have to tell him why I'm there. Promised once again to get the info I needed and proceeded to disappear again. After another half hr waiting I had to leave for another appointment. Called again and still no info. Went back in person and got a promise of tomorrow end of day at the latest. We'll see. More

Customer BEWARE! This dealership will NOT take responsibility for any damage or theft of your property while it is under their care, custody, and control. Would you l This dealership will NOT take responsibility for any damage or theft of your property while it is under their care, custody, and control. Would you like to know more? I'm a local business owner who needed a potential warranty service for one of our fleet vehicles. (electrical problems with one of our 2018 RAM diesel service trucks) On October 7th 2024 one of our employees dropped our service truck off at the Larry H. Miller dealership on Lomas Blvd. Their task was to troubleshoot and fix the electrical issue, which they did. However when the service was completed they stored our service truck in unsecure part of their lot. When we went to pick up the vehicle on October the 11th, we had discovered that the service body (tooling and equipment boxes) were broken in to by force, and $7000 worth of tooling and equipment were stolen. Our employee has verified that all valuables and equipment were locked away and secured in the service body of the vehicle. When we found out of the theft, we immediately filed a police report. Then tried to call Larry H. Miller for details for the police report and insurance filing. At all requests to speak with the service manager or general manager were denied and ignored. We had left multiple voice mails, with no reply or acknowledgement. The only person we were able to talk too was a service advisor that had told us that Larry H. Miller is NOT responsible for any damages or stolen customer property while your vehicle is under their care, custody, and control. Please beware when leaving your vehicles overnight, this is NOT a secure facility that would safeguard you from potential theft. In fact, their lack of on premise security, or secure storage abilities would probably make this a target for thieves. BUYER BEWARE! More

Would not recommend this dealership to my worst enemy! Horrible communication, bad mechanics, and things not getting fixed after 4 days Horrible communication, bad mechanics, and things not getting fixed after 4 days More

Service technicians don’t do what customer requests I was told my steering wheel cover would fit I didn’t. They didn’t even try to put it on I had to ask them again because it was lying in my front sea was told my steering wheel cover would fit I didn’t. They didn’t even try to put it on I had to ask them again because it was lying in my front seat. And other things More

Q was very courteous and a good communicator. Kept me in the loop on the vehicle status while I waited for the repair to be completed. I appreciated his optimism, and he’s one reason I would come Kept me in the loop on the vehicle status while I waited for the repair to be completed. I appreciated his optimism, and he’s one reason I would come back again. Thanks again! More

Quality dealership with friendly knowledgeable people who are ready to help at the drop of a hat. are ready to help at the drop of a hat. More

Slow and horrible customer service techs are not experienced and do not seem to know what they are doing experienced and do not seem to know what they are doing More

Howard is an outstanding service advisor he always takes care of me when I come in care of me when I come in More

Very long wait for a scheduled oil change. Almost 2 hours. Although I understand that the dealership is extremely busy, I recommend putting more time between appt times and reduce the number Almost 2 hours. Although I understand that the dealership is extremely busy, I recommend putting more time between appt times and reduce the number you take in daily. May help reduce wait times. Also, add an estimated completion time to the online appt app at the time the customer is making the appt. Helps the customer better plan their time More