While the service advisers and the service manager are polite and generally easy to talk to, they lack the ability to service customer needs. I have had my 2016 Dodge Durango RT in the shop 5 times for the same issue, a slipping transmission. This was done at each oil change interval, and they re-flashed the computer each time.
The service technicians failed to document this issue at each visit. We trusted that they were looking after our best interest, and filed the paper work without ever really reading it. Come to find out that their is no repair that can fix this known issue with Durango's and the 8 speed transmission, we sought to start the Lemon Law process...to find out that the dealer never documented the issues. When confronted, they took the vehicle in for proper documentation on a specific service call just for this issue. They had the vehicle for 4 days and never even touched it, and when I called and went down to pick the vehicle up, they hurried and put it into diagnostics so when I called to complain to Dodge, they told me that the car was on diagnostics 30 min prior to the call...my call to tell them I was coming to pick it up was 1 hour and 45 min prior to me calling Dodge. They were doing this to counter my complaint to Dodge, very dishonest.
Due to their lack of documentation, when the Dodge representative called me they said "Just because you don't like the way it shifts..." "When it downshifts hard the seat belts lock, and my spouses foot slipped off the brake", is what my complaint was. So Dodge is trying to cover up a serious issue they have with the 8 speed transmission. The dealership told me they get 5 service complaints a week on it, so not only do we have a dishonest dealership, Dodge is trying to cover up a safety issue.
If you have a Dodge Durango that is downshifting hard, you need to call Dodge and complain so we can get this issue re-called.