Our biggest challenge with service is finding a day when we don’t need the car and getting it to the dealership. On this day, we realized we could both drive, leave the car there and pick it up end of day when we returned from our meetings. I called mid morning and they told me I could drop it off and they would get it by end of day. That worked for us, so we did it. They called early afternoon saying it was done. It would have been a disaster if they over promised and under delivered, but they gave realistic expectations and then exceeded them.