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Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
Bountiful, UT
606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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606 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
February 04, 2020
Misrepresenting car options and loan finalizations 1. I purchased a car with Larry H. Miller Chrysler Jeep on January 25th. I signed a contract with an agreement of monthly payment and interest. The 1. I purchased a car with Larry H. Miller Chrysler Jeep on January 25th. I signed a contract with an agreement of monthly payment and interest. The dealership never had approval from the bank. They performed multiple hard inquiries on my credit after I was "approved" with them. This has impacted my credit score. The sales manager, Ryan, refused to send a letter to rescind the inquiries to Equifax. I ended up returning the purchased vehicle to them and reclaiming my trade in. My trade-in now has alignment issues, scrapes on the front dam that will need to be addressed. There were 0 issues with my trade-in previously. 2. My sales person, Bosco, told me there were options available on the purchased car which are not offered on this vehicle (V6 engine, Homelink, heated seats etc). He invented what the car came equipped with and simply rattle off options that don't exist Bosco, my salesman, told me that Larry H Miller had a way to check my credit without impacting my credit score. This is untrue. I continue to receive notices from credit reporting institutions (Equifax) that Larry H Miller is asking for hard inquiries. These inquiries have affected my credit. These hard inquiries are occurring after I signed documentation agreeing to finance. My signature for financing nullifies their ability to pull further credit requests. Up until yesterday they were pulling hard inquiries. I told Bosco 6 times (minimally) that I will not be initialing or signing any paperwork with out reading the documentation first. He did not want me to read the finance information. Instead he repeatedly told me to "Just sign it. Just sign it. Just sign it." 3. Finance department (Kendall Beazer) told me I had an agreement with University First Federal Credit Union for finance. He said the pay off on my trade-in would take up to 10 days. He did not indicate anything nor did I knowingly sign anything that explained it would take up to 30 days to finalize the loan. He was very clear that the numbers I signed for would be the numbers I would be financing for. Summary: I was sold a car without financing. Credit affected because they were unable to deliver what was promised and signed for. Misled with options available on the car from sales team. Trade-in affected after in the dealership's lot for 10 days, Manager refusal to send notice to Equifax to rescind hard credit checks More
by rellis
Employees Worked With
Bosco in Sales. Ryan Sales manager. Kendall Beazer
January 30, 2020
Excellent service and customer experience working with Jared. He listened to me as I explained the vehicle problem, updated me on its progress, and I was notified when ready to pick up. Thank you for a gr Jared. He listened to me as I explained the vehicle problem, updated me on its progress, and I was notified when ready to pick up. Thank you for a great LHM experience. More
by Gadvalley
Employees Worked With
Jared
January 29, 2020
Great inventory, knowledgeable, friendly, sales team. The facility is clean and has easy road access. No high pressure sales techniques used. I will definitely return for future car needs. facility is clean and has easy road access. No high pressure sales techniques used. I will definitely return for future car needs. More
by RAlley
Employees Worked With
Larry Hawaii Sabate, Cinda Bentley
January 20, 2020
Landin helped me navigate the sales process remotely as I was buying the car out of state. He stayed in communication throughout the process and coordinated everything that needed to be done with finance and was buying the car out of state. He stayed in communication throughout the process and coordinated everything that needed to be done with finance and pre-purchase inspection before I even arrived. Jake picked me up from the airport when I arrived and we talked about cars the whole way back to the dealership. The dealership itself was really well maintained and everyone I met was very hospitable. Lexus in the showroom and Kendall in finance were also great to work with. Would recommend! More
by Gjrushin
Employees Worked With
Landin, Lexus, Kendal, Jake, Ryan Ingram
January 18, 2020
Quick. Quick Service. Thank you! Dropped the truck off without prior notice for a program oil change. It was ready to go in short order. Truck was washed Quick Service. Thank you! Dropped the truck off without prior notice for a program oil change. It was ready to go in short order. Truck was washed too. More
by joe
Employees Worked With
G. Hardcastle
January 07, 2020
Very pleasant buying experience. I purchased a used Ram truck on-line, and arrived at the dealership late on New Years Eve to take delivery. The condition of the truck was exactly as I purchased a used Ram truck on-line, and arrived at the dealership late on New Years Eve to take delivery. The condition of the truck was exactly as it had been described to me, and all the sales documents were ready to sign. In spite of the late hour on a holiday, everyone was pleasant and very helpful. I’m very pleased with the truck, and I recommend doing business here. More
by Las Vegas buyer
Employees Worked With
Landin Daniels
January 02, 2020
Very helpful, no pressure sales team, has the customers best interest in mind during the process, and very friendly. The best vehicle purchasing experience I have ever had. Will be going back to them for best interest in mind during the process, and very friendly. The best vehicle purchasing experience I have ever had. Will be going back to them for all my vehicle purchasing needs. More
by Kit daley
Employees Worked With
Kendall Beezer ( finance), Landon (Sales)
January 02, 2020
What a great group of people! This dealership has changed dramatically from the last time I went into them. This time was a total pleasure. I didn’t feel pressured or taken advantage of at anytime in the pro dramatically from the last time I went into them. This time was a total pleasure. I didn’t feel pressured or taken advantage of at anytime in the process. Like everyone else, I don’t enjoy buying new cars, but Dave the GM, Larry the sales person and Kendall the finance manager made me feel like they cared about what was best for me and my family budget. It was awesome! Thanks to the new team down at the Bountiful dealership. More
by kgentry
Employees Worked With
Kendall Beazer , Larry Hawaii Sabate
December 29, 2019
Greg, in the service department, was absolutely fantastic. It took a few visits to wrap everything up. He was extremely patient, helpful, and informative. I never felt “left in the dark”. Thank you fantastic. It took a few visits to wrap everything up. He was extremely patient, helpful, and informative. I never felt “left in the dark”. Thank you for great service. More
by Taildragger1
Employees Worked With
Greg, Thomas Done, Tina Lasserre, Todd Holt
