Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
Bountiful, UT
538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
538 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
June 09, 2018
Service Dept is average, customer service is terrible! Even if they can’t figure out what is wrong with my Dakota, the service department is always very friendly. I scheduled a follow-up appointment fo Even if they can’t figure out what is wrong with my Dakota, the service department is always very friendly. I scheduled a follow-up appointment for my Dakota. It was scheduled for Tuesday morning, I left my vehicle at Larry H. Miller service department at 7:00 a.m. Cameron was supposed to call to update me on their progress. I had not heard from him so at 2:50 p.m. I called, I was told Cameron was busy, so I left a message for him to call and give me an update. Cameron did not have the common courtesy to return my call. I called Wednesday morning about 7:30 a.m. as I was asking questions, Cameron kept talking over my questions. At one point I had to shout, “Cameron! Cameron!” multiple times so that he would stop talking over me and listen to my questions. During this conversation I learned that Larry H. Miller service department had not done anything on my vehicle Tuesday and that I could have had the use of my truck for the day. If I would have known this Tuesday morning I would have asked if I could just bring it back Wednesday morning, but I was not told on Tuesday, that they were busy and my vehicle would just sit on their lot the entire day. During this visit they did call some “experts” in order to find a potential but not guaranteed solution to the problem with my vehicle. They didn’t charge a diagnostic fee for making this phone call. which was nice of them. So it wasn’t all bad. More
by I regret purchasing a Dodge
Employees Worked With
Cameron
Helpful June 05, 2018
oil change Both times I have been here to get an oil change the wait has been ridiculously long. This time I tried to make an appointment in advance to avoid thi Both times I have been here to get an oil change the wait has been ridiculously long. This time I tried to make an appointment in advance to avoid this long wait. I was told that they don't make appointments, that it is first come first serve. I was told that they had 5 technicians on site and the wait would not be long. So I headed over there immediately. I arrived within 15 minutes of my phone conversation. The associate checking people in was Roger, he did not acknowledge any of the people that were waiting....not a word. I didn't even know if he was the person I should be checking in with. I went over to the booth next to his and spoke with Tina and she was polite and assured me that Roger would check me in. He just went about printing up all the papers and clicking away on his computer without so much as an "I'll be with you in a minute" . Even after the other 2 people in line ahead of me had been helped he still did not ask me if he could help me or talk to me at all without me initiating the conversation about what I was there for.. Very odd experience for sure! Then when I got checked in I ended up waiting 3 hours for a simple oil change. Lots of sales people around, no customers to actually sell anything to but apparently not enough service technicians to take care of the customers that were there to have their vehicles serviced. I will most likely not be back to this location. More
by Dissatisfied
Employees Worked With
Tina Lasserre
June 04, 2018
No customer focus in service dept After making an appt at 0700 and arriving 10 minutes early I find out it is only a drop off appointment and technicians don’t arrive until 0830. I was After making an appt at 0700 and arriving 10 minutes early I find out it is only a drop off appointment and technicians don’t arrive until 0830. I was under the impression it was a diagnostic appointment since I was asked whether or not I would wait. I was called after lunch to come pick it up and upon arrival was ignored for over 5 minutes while at least 7 employees walked around me. I was the only customer in the immediate area. The service tech Cameron Workman seemed bothered by my presence when I interrupted him for my keys. When my vehicle was delivered they didn’t have the presence of mind to return it as they got it. I left the seat wrap and paper floor mat in the parking lot. The only positive experience was the shuttle driver who was very courteous and friendly. Quite possibly the worst dealership service with little to no regard for customer service. After buying 2 new cars there in the past 5 or 6 years I won’t be back. More
by Fsh4mny
Employees Worked With
Cameron Workman
June 01, 2018
Poor Delivery I’m satisfied with the deal I received, but delivery of the vehicle was poor. The 2500 wasn’t particularly clean, the DEF fluid was only half full, th I’m satisfied with the deal I received, but delivery of the vehicle was poor. The 2500 wasn’t particularly clean, the DEF fluid was only half full, the windshield washer fluid wasn’t full, a missing lug nut I noticed during the test drive hadn’t been fixed(that’s another story). I've had the truck almost 2 weeks and still have zero paperwork from the finance guys. More
by Mrnjunkee
Employees Worked With
Don’t remember names/ didn’t receive cards from anyone
April 14, 2018
Above and beyond Mr Roger Tyler went out of the way to schedule and make easy the safety recalls on my Dodge Truck. I was very pleased with his efforts. Mr Roger Tyler went out of the way to schedule and make easy the safety recalls on my Dodge Truck. I was very pleased with his efforts. More
by Kay Rees
Employees Worked With
Roger Tyler
March 30, 2018
They always treat me great Roger, in the service department, was especially helpful arranging my service and getting me a ride home. I have always gone out of my way to get se Roger, in the service department, was especially helpful arranging my service and getting me a ride home. I have always gone out of my way to get service at this dealership whenever we are in Utah. More
by Jim Black
Employees Worked With
Roger
March 20, 2018
Service Went in to have check engine light diagnosed. Made appointment and they were on time and finished in one day as promised. Good communication and worke Went in to have check engine light diagnosed. Made appointment and they were on time and finished in one day as promised. Good communication and worked with us on service cost. More
by davidga
Employees Worked With
Thomas Done
February 15, 2018
Lost New SS coffee mug They did great I received a ride back home and left my new SS coffee mug I called right away to ask my rep to retrieve it for me When I went to pi They did great I received a ride back home and left my new SS coffee mug I called right away to ask my rep to retrieve it for me When I went to pick up the Jeep She tried to give me someone else’s used mug that had coffee in it I only had water i don’t drink coffee so it was quite smelly But my fault for leaving my new mug in the car Great work just don’t leave anything in the shuttle More
by Mememe
Employees Worked With
I don’t think the lady was tina another lady?, Tina Lasserre
February 09, 2018
Worst customer service experience ever went in to do a trade on a van to get into a newer van they let me take the newer van home for about 3 weeks with the deal that I thought I had then went in to do a trade on a van to get into a newer van they let me take the newer van home for about 3 weeks with the deal that I thought I had then they called me back and told me they couldn't do that deal and they wanted to up my payment by like $200 so they ended up taking the van back so that was not the deal that I agreed to I wouldn't recommend this place to nobody they don't have good customer service they're salesman's never get ahold of you they treat you like dirt if you don't have good credit More
by Estrada1109
Employees Worked With
Dustin Mckinlay
February 07, 2018
Robot calling I received a robot call call from Pete Voss that stated a customer wanted to buy my vehicle and they(LHM) had none on the lot. The context of the v I received a robot call call from Pete Voss that stated a customer wanted to buy my vehicle and they(LHM) had none on the lot. The context of the voicemail was predicated on lies and only served LHM to drum up business. I tried to call Pete Voss on an alleged personal cell but found that to be another lie as the number connects to the sales department. I tried to contact LHM to obtain an email address to contact Mr. Voss but amazing enough the store manager at a car dealership does not have email according to the web help and phone operators, so this is my only avenue to express my distaste for unwanted robot calls filled with lies. These people are sharks that contact you whether or not you want to be contacted. Stay away from this place. I bought my 2016 Ram Laramie Diesel from Dennis Dillon Ram in Caldwell Idaho. Saved over $18000 from any Utah dealer. I recommend them for the savings in money alone. Mr Voss, if you ever read this, the majority of folks you robo call do not want to be contacted with a voicemail full of deception. You never had my business a buyer but now have lost me as a warranty and service customer. I can’t trust the collusion you generate solely to drum up business I do not wish to be contacted in any manner by this business again. No calls, emails, voicemails... nothing Mike Gray. P.S. I wonder if this review will ever be posted online Also, robo calls to cell phones are prohibited by FCC Are robocalls to wireless phones permissible? Your written or oral consent is required for ALL autodialed or prerecorded calls or texts made to your wireless number. Telemarketers have never been permitted to make robocalls to your wireless phone based solely on an "established business relationship" with you. It’s the Law More
by Unwanted robot calls
Employees Worked With
I don’t know the names of the folks on the phone or internet that were unable to pride a simple email address, Pete Voth
