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Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
Bountiful, UT
529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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529 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Bountiful
February 23, 2024
I would like to recommend this dealership, but in light of recent experiences I find it hard to do so. Consistent communication is lacking between different people in the service department. One hand does of recent experiences I find it hard to do so. Consistent communication is lacking between different people in the service department. One hand doesn’t know what the other is doing which leaves this customer speculating who is right. After receiving my vehicle back from service, I walked to the parking lot to pick it up and discovered a dent on the driver’s side door that was not there when I left it. The damage had been covered with a little paint, but it was obviously visible. This was a brand new vehicle with no dings. This appeared to be damage from some sort of tool because it was high on the door and it had creased the metal. What is really irritating is that it was not identified or reported by the technician, thus leaving me with little faith concerning the integrity of the mechanics working in the dealership, In fairness, the service manager was helpful in helping me to solve the problem with an appointment for repair, but this will cost me time and money for something that shouldn’t have happened. Disappointed! More
by tlparkin
Employees Worked With
Ricki - Excellent / Angela - Excellent
Helpful February 18, 2024
I was so happy with the service. I was able to book online, got right in, my service advisor Sean was extremely good and saved me money! I liked that everything was automated and I was able to book online, got right in, my service advisor Sean was extremely good and saved me money! I liked that everything was automated and right on the spot approvals Thank you!! More
by Susanlhansen
Employees Worked With
Sean Kayima
February 17, 2024
I was disappointed in this visit because they bugged me for months to come in for a recall on the fuel pump. Then I waste a half day to take it in and they tell me they have to order parts that will take a for months to come in for a recall on the fuel pump. Then I waste a half day to take it in and they tell me they have to order parts that will take a month to get. Then when I went to pick up the truck they couldn’t find the keys for 10 minutes and the truck was out in the big parking lot and I had to go find it. Not very good service. More
by Rjstreiff
Employees Worked With
Not sure of name
February 16, 2024
Charging $200 just to look at the vehicle is excessive, then it’s not even applied to the cost of the repair if needed, it’s charged in addition to. I chose not to get the repair done here because of this. then it’s not even applied to the cost of the repair if needed, it’s charged in addition to. I chose not to get the repair done here because of this. More
by CJ
Employees Worked With
Robert
February 12, 2024
Since I bought my truck from them I have always used their service for oil changes, rotate tires, etc. normally they are pretty good but lately their service takes what seems to be extra long. Oil chang their service for oil changes, rotate tires, etc. normally they are pretty good but lately their service takes what seems to be extra long. Oil change, rotate tires and new wi hiked wipers took 2.5 hours. More
by swswyo
Employees Worked With
Thomas Done
February 12, 2024
Very helpful and not pushy at all. I liked that they weren’t trying to force me into buying something and were honest about what I was buying and the price. I liked that they weren’t trying to force me into buying something and were honest about what I was buying and the price. More
by Koegel
Employees Worked With
Luke
February 12, 2024
I bought my 2016 Wrangler, 31 Oct 2016 and they are the only place I have ever let service my Jeep. I take it to LHM West Bountiful every 3 to 6 months. I always get the same high quality service regardle only place I have ever let service my Jeep. I take it to LHM West Bountiful every 3 to 6 months. I always get the same high quality service regardless of the service writer. No oil drips on my garage floor from engine, differentials or transfer case. Thanks LHM More
by Vietdoc 71
Employees Worked With
Sean
