Larry H. Miller Chrysler Jeep Dodge Ram Sandy

First, of all, I'm fairly pleased with the work done. The car seems to be running a little rougher at idle than it was before but it's better on the road overall. And they did Uber me home and back to the de car seems to be running a little rougher at idle than it was before but it's better on the road overall. And they did Uber me home and back to the dealership. The issue I have with this location is their overall lack of professionalism and communication. I had to go there on two separate days because the clerk couldn't find my appt on the first day. It was there in the computer but she couldn't find it. Worse was that I sat in the waiting room for 2 1/2 hours thinking the car was getting worked on when it wasn't. Even worse was that I didn't get a phone call saying they didn't have an appt for me and probably weren't going to be able to work on it that day. I was upset but made an appt right then with that clerk for two weeks later. All was fine on the day of the appt until I still hadn't heard from her by 2 pm for an estimate for the work the technician thought the car needed. Very vague information about my 64,0000 mile service was given when I talked with the clerk the day before the appt. I could have been looking at a lot more cost. As it was, a throttle body service, spark plugs and a transmission service for $750 was about what I was expecting. Still not too happy about the poor communication, but I did get to meet a couple nice Uber drivers. More

Awesome people very helpful comfortable atmosphere. Brad was an awesome sales representative gave us the best deal he possibly could and willing to help us out any way possible was an awesome sales representative gave us the best deal he possibly could and willing to help us out any way possible More

Very friendly and helpful. I'll ask for Steve every time. He explained everything and there were no hidden fee's. I dropped my car off and I wasn't able to pick it up right away (after it was done). They wer He explained everything and there were no hidden fee's. I dropped my car off and I wasn't able to pick it up right away (after it was done). They were really nice about letting me pick it up on my schedule, not theirs. More

I tell you what the absolutely best place to get a vehicle they did their absolute best and I left happier than can be truly amazing people! vehicle they did their absolute best and I left happier than can be truly amazing people! More

BEWAREMy wife leased a Jeep Grand Cherokee from LHM BEWARE My wife leased a Jeep Grand Cherokee from LHM Jeep Sandy in 2018. The lease term ends this month so we decided to buy out the lease. We c BEWARE My wife leased a Jeep Grand Cherokee from LHM Jeep Sandy in 2018. The lease term ends this month so we decided to buy out the lease. We called Chrysler financial to get our payoff amount. It was $25k, and change. My wife called LHM to find out if we needed to do anything through them to finish the transaction. They told her she needed to come in to sign documents. She asked if they could be e-signed, or sent to us. They told her she had to come in. This was our first red flag. We both figured they just wanted one last shot at selling us another car. She went to the dealership, and they talked her into running the loan through the dealership instead of our personal bank. She filled out the application, and they went back into the magic hidden room for awhile. When the salesman returned they showed her the new loan docs with a loan amount of $38k, and change, which included a $1600 "processing fee" When my wife asked why the loan amount was so much higher than the payoff, they told her it was because that is the current market value............................ Then, and only then did they ask what the actual payoff was. They did not care before. They were trying to steal $13,000 from us. After she told them that was not going to work, they went back into the magic room, and got rid of the extra amount. At this point, she was upset, and walked out. Afterwards I called the dealership, and spoke to a sales manager. He tried to explain that the information in the Chrysler system only shows him "current market value" which has NOTHING to do with the actual payoff of the loan, and as we all know is extremely inflated currently. He did not tell me they made a mistake. He did say this happens all the time................................... LHM Chrysler Jeep Sandy saw a woman walk into a dealership by herself, and tried to deceive her into giving them an extra $13,000 that they were not entitled to. I can almost guarantee there are people out there that have fallen for this, and hopefully this story will save someone from making this mistake in the future More

Everything was explained and performed to my expectations..Very friendly knowledgeable personnel. I don’t have anything else to say but this form requires 25 words expectations..Very friendly knowledgeable personnel. I don’t have anything else to say but this form requires 25 words More

The service representative (Stephan Beck) was great. The waiting areas offered plenty of space for social distancing, and they didn't try to sell me a bunch of service I didn't need. waiting areas offered plenty of space for social distancing, and they didn't try to sell me a bunch of service I didn't need. More

I went in to get an oil change and to do my yearly check up. Everyone was so helpful and kind. I was still able to get back to work on time. up. Everyone was so helpful and kind. I was still able to get back to work on time. More

Darren was an absolute pleasure to work with. He was kind and polite, and he answered all of my questions in a very professional manner. and polite, and he answered all of my questions in a very professional manner. More

LHM Chrysler Jeep Dodge Ram Sandy is always fast, efficient, clean, and friendly. Steve is great to work with! Called to update and kept us informed while our car was in service. Explained everythin efficient, clean, and friendly. Steve is great to work with! Called to update and kept us informed while our car was in service. Explained everything. Steve helped us throughout our service visit. Would definitely recommend this dealer!! More