Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

VERY bad service experience, hate being lied to Details, 40+ miles and half a day wasted On 8-4-16 I brought my truck in for two items mainly and asked to have new wiper blades put on also while Details, 40+ miles and half a day wasted On 8-4-16 I brought my truck in for two items mainly and asked to have new wiper blades put on also while I had it there. Below is my input from my experience. I was told the Air Conditioning was good and there was no exhaust leak, I walked to the parts department with service writer as he was telling me this as I made it known I was not happy, and bought my wiper blades. He said he could get someone to put the blades on but I told him no, I was done I tested my truck A/C today (08-09-2016) @ work with calibrated Raytek Noncontact thermometer, the same one used to test commercial aircraft systems.. OAT was 91* and prior to starting a check of the interior of vehicle drivers seat back was 115* , laser temp probe pointed directly at dash A/C vents temps were 115*-117*.. I started vehicle and had A/C on MAX cold & on recirc and doors closed, after 4 minutes temp readings at same locations (A/C dash vent outlets) were 64*-62*... Quite different from the readings I was told they got at Larry Miller, Sandy, UT. I think I was told they got 40 something temp readings.. Then I retested it again (08-10-2016) @ work. OAT was 76* and seat back read 91* and vents read 63*-64*.. after 4 minutes the vents read 51*-52* and seat back 78* ... Never did get any 40* readings and 4 minutes should be sufficient time I would think. Is that standard cooling for a 2015 Dodge truck? It takes forever to cool down the interior. Do you call that sufficient cooling? I also brought it in for an exhaust leak that I hear more and more as time goes on. After I first got the truck it would last just for a couple seconds after starting in the cold mornings but has progressed to where it will do it during the day. I get to work @ 4:30AM and when go home at 3:30PM I can hear exhaust leak for about 3 seconds even during the summer. I was told the noise was the lifters? So at 8126 total miles its normal to sound like a diesel at start up? My wife has even commented on it more than once. Well if hydraulic lifters I would say they are bleeding off after the engine is shut down, not good... Then if solid lifters then need adjusting, but I seriously doubt there are solid lifters in any new engine today.. Does this sound reasonable to you?? I have been turning wrenches for about 40 years, motorcycles, drilling rigs, heavy equipment, coal mine, service station, auto dealership, and now Commercial Aircraft.. I know what an exhaust leak sounds like... I was told there was no exhaust leak but that he had tech check all bolts and even header bolts. Now if they checked all bolts visually only, the job was not done right, but if a wrench was put on the bolts to ensure they were tight (looking at the bolt heads I wonder about that) he had to verify EVERY bolt was unable to get any turn of a wrench in tightening it... Also note, my apt was for 11:00 AM and I brought the truck in almost 1 hour early to let it cool.. I have a very good picture of a clean exhaust pipe connection with a large amount of black exhaust leaking out from the NON-EXISTANT exhaust leak The long and short of it is, don't treat me like I'm an idiot.. Kasey O'Connor More

Service Department / Parts department Service department is Awesome, ample wait time. Karston Saar was great to work with. Parts department / I love that they have UTE's items to pur Service department is Awesome, ample wait time. Karston Saar was great to work with. Parts department / I love that they have UTE's items to purchase for a good price. . More

Death would be a better experience. I would trust the Iraqi army of Larry H Miller Jeep Sandy, the service department (Larry in particular). The service department is more like a cheap u I would trust the Iraqi army of Larry H Miller Jeep Sandy, the service department (Larry in particular). The service department is more like a cheap used car dealer from the 1970's, loves bait and switch and even more not completing the work they are paid for. I would have put 0 stars if it let me. More

great experience larry was very helpful. told me he'd need two days. did it in one. gave ma a loaner to drive, since i had no wheels and it was under warranty. it was larry was very helpful. told me he'd need two days. did it in one. gave ma a loaner to drive, since i had no wheels and it was under warranty. it was a pain to have to take the grand cherokee in because of a plugged exhaust filter in the first place, but larry and the dealership sure made it less painful. More

SERVICE Service the way it should be. Had to have the AC fixed fast, hot weather was 1 day away. She, who must be obeyed, said to GET IT FIXED. Drove to LM wi Service the way it should be. Had to have the AC fixed fast, hot weather was 1 day away. She, who must be obeyed, said to GET IT FIXED. Drove to LM without an appointment and was greeted warmly and ushered in to waiting area. They came back with a diagnosis and estimate for repair. Turned down the shuttle to home as the car is a work vehicle and just waited. The repair was completed as quickly . and I was on my way. When the car was returned to me it was clean and free of any residue from mechanics, and the AC worked fine, as it should have. I have used LM service before, it is a long way to get to LM, I pass two other dealers to go to LM because of how fast they are. More