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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,134 Reviews

1,134 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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November 18, 2024

Very professional and caring team of advisors and technicians. I have used this sop since 2011 for my Ram trucks. More

by Cdw2679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik and Dave Reynolds
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your review is truly appreciated. Our team is committed to making sure each customer has a positive experience, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again in the future.

November 17, 2024

I’ve been with Larry h miller dodge in Sandy for years in Sandy. For 22 years my family has been dealing with them. Not only have the car quality has gone down. (For major repairs in 4.5 years) but my “diamo More

by jaredbaer25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t worry about it
Nov 23, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your loyalty over the years, Jared, and for sharing your candid feedback. I’m sorry to hear that you’ve been facing major repair issues and difficulties with your extended warranty coverage. If you’d like to discuss this further or need support navigating these challenges, please reach out. Your trust is important, and I’d like to work on earning it back. - Steve Massey, General Manager, (801) 553-5910

November 16, 2024

This is the first time feel good about my visit with LHM last few times I hated it with passion I have only gotten my car for two weeks it took them 10 months to fix it and whole time they were giving me th More

by Mesera
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Gnoffo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon was the only one that kept in contact with me the time thank you
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for sharing your feedback with us and for choosing our dealership for your automotive needs. We're pleased to hear that our team was able to provide you with exceptional customer service and make your experience a positive one.

November 16, 2024

Had an appointment for 10:15 am. When I arrived as was told it would be 3-4 hours wait. So…what’s the point of an appointment? More

by Ratherder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael K
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

Chris is fantastic to work with. Always takes care of my car and makes sure I have something to drive while it's getting warranty work. More

by misdolli05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris (jeep service advisor)
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

It's great to hear that our team was able to provide you with the assistance you needed and make your experience at our dealership a positive one. Thank you for choosing us for your automotive needs and we appreciate your business.

November 15, 2024

Oil changes take 1. 5 hours+ Had a water pump replaced and it went out again 2 months later. Now I have to waste my time again waiting for this to be replaced. More

by Maddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon - 2. Not sure who else
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for reaching out. We understand that waiting longer than anticipated and poor communication can be frustrating. We apologize for any inconvenience that we may have caused. We take all feedback seriously and are committed to improving our processes so that we can provide the best possible customer experience. Please don't hesitate to reach out so that we can discuss your concerns in more detail. I look forward to hearing from you. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

Always a great experience! Their waiting area is great! The staff is helpful and easy to work with. More

by Sdkotter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your positive review means a lot to us. Our goal is to provide the best customer service and a seamless process, and it's wonderful to hear that we were able to do that for you. We hope that you will come back to see us soon.

November 15, 2024

Service is OK, but they took one of my oil changes that I prepaid for and said it expired. So I paid for somethng and got nothing after being told that wouldn't be the case, so much for trusting the dealer. More

by nickp1760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Chacon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello, Nick. I’m sorry to hear about any issues with your prepaid oil change. It’s understandable that this would lead to feelings of mistrust, especially after being told otherwise. Thank you for bringing this to our attention. If we haven’t already discussed this matter, please feel free to reach out—I’d like to make sure we address this and improve your trust in our service. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

I have used this dealership since 2007 and have bought over 12 vehicles from here. Recently we had a Jeep Grand Cherokee loose its motor with only 48,000 miles. My service advisor was very hard to get a h More

by ShaneRengers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Shane, I apologize for any challenges you faced with our service department. It’s unacceptable that communication fell short and that resolving your issue involved significant stress. We value your long-term loyalty, and your feedback is crucial to help us prevent this in the future. Thank you for your patience throughout this ordeal. If we haven’t yet spoken directly, please contact me—I’d like to discuss how we can make this right. - Steve Massey, General Manager, (801) 553-5910

November 15, 2024

Chris was very good to work with and the world was done quickly which was important to me. Thanks LHM More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your wonderful feedback. Our team works hard to make sure each customer is happy with their experience, and it's great to hear that we were able to meet your needs. We hope that you will come back to see us soon.

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