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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,131 Reviews

1,131 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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September 20, 2024

Seams like they are overwhelmed and always say they do not have enough staff. This may be true but in my opinion should not be communicated to the customers and not used as a catch all excuse for poor se More

by BLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Steve Massey, General Manager, (801) 553-5910

September 19, 2024

Made an appt to have an air bag service light checked. Took my vehicle in and they didn’t even look at it and diagnose it until the next day. It was something unplugged and they charged me $115 to plug so More

by Jordansfear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello, thank you for reaching out. I’m sorry to hear about the inconvenience you faced during your service visit. I’d like the opportunity to discuss this further and see how we can make it right. Please don’t hesitate to reach out directly if we have yet to connect; I look forward to straightening this out. - Steve Massey, General Manager, (801) 553-5910

September 19, 2024

Isiah was awesome. Very helpful and answered all of my questions. He has always taken great care of me and I trust him. I had taken my truck to Doug Smith but had ne More

by scottshodson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are so pleased to hear that you had a fantastic experience at our dealership. Our goal is to provide the best customer service, and it's wonderful to hear that we were able to exceed your expectations. We hope that you will choose our dealership for all of your future automotive needs.

September 17, 2024

Had a great experience with LHM dealership getting our oil leak and recall fixed up. More

by lauralkeith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your wonderful feedback. Our team works hard to make sure each customer is happy with their experience, and it's great to hear that we were able to meet your needs. We hope that you will come back to see us soon.

September 17, 2024

The check in for service was efficient and everything was explained to me and accurate expectations were set More

by ejdoubrava
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Phibbs
Sep 21, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are overjoyed to hear about your positive experience at our dealership. Our team strives to create a seamless and enjoyable process for each customer, and it's great to know that we were able to do that for you. We hope to see you again soon.

September 17, 2024

The service department is all screwed up. You make an appt to bring you car in and then it’s just a discussion about your issues. They then hold your car for a week. I understand parts and su More

by danderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
Sep 20, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Hello, thank you for reaching out. I understand your frustration with the service process, and I’m sorry that the follow-up and parts availability have been an issue. It’s important that we communicate clearly and keep you updated on your vehicle’s status to avoid unnecessary delays. If we haven’t already connected, please reach out to me directly so we can address this further. - Steve Massey, General Manager, (801) 553-5910

September 15, 2024

I worked with Chris. He was fast, efficient, and very informative. It made it a great experience. More

by Jjawogden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your feedback is greatly appreciated. Our goal is to make each customer's experience as enjoyable and satisfying as possible, and it's wonderful to hear that we were able to achieve that for you. We hope to see you back soon for all your automotive needs.

September 14, 2024

My last trip to StGeorge my Jeep started running much hotter than usual. I dropped it off upon returning to Sandy to Larry H Miller. The technician assigned to my car was very helpful and thorough, he fi More

by hkuhr877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MJ Johnson
Sep 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your review is truly appreciated. Our goal is to provide each customer with an enjoyable and memorable process, and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future.

September 14, 2024

The service was great,atención was great as well, I didn't have an appointment they were available to do my oil change and tire rotation wiouth any problems More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for the 5-star rating and for choosing our dealership for your automotive needs! We're happy to hear that you had a great experience with us and that our team was able to assist you in a timely and professional manner. We look forward to serving you again in the future!

September 11, 2024

I always appreciate the friendliness and amenities in the service department here at Larry Miller Jeep in Sandy, UT. More

by jrd90066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kerekes
Sep 13, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for sharing your feedback with us and for choosing our dealership for your automotive needs. We're pleased to hear that our team was able to provide you with exceptional customer service and make your experience a positive one.

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