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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.2
1,176 Reviews

1,176 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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October 07, 2024

Lack of communication. And even when u have an appointment they still can't get u in and out on time. I dropped my car off the night before for a 915am appointment the next More

by Tiffany80186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not putting names. But it's all in services
Oct 13, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We value your feedback and would like to learn more about your experience. We are committed to providing exceptional service to all of our customers, and we would like to make things right. Please do not hesitate to reach out so that we can discuss your concerns and work to improve our processes. I look forward to hearing from you! - Steve Massey, General Manager, (801) 553-5910

October 07, 2024

Very good Service Department, Quick, friendly, and easy to deal with. Dealership is clean and very presentable to the customers.. More

by kharkleroad25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your kind words are valued. Our team works tirelessly to make sure each customer has a positive and memorable experience, and it's wonderful to hear that we were able to achieve that for you. We hope to see you again soon.

October 05, 2024

Fast and good customer service. I always bring my car in to them for work. More

by meyerchase1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to share your experience with us. Our goal is to provide a seamless and enjoyable process, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

October 05, 2024

Brandon demonstrated exceptional customer service skills. O b n n n nn n n n More

by Naysla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Ralston
Oct 11, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your positive review. Our team works hard to create a smooth and satisfying process, and it's wonderful to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

October 04, 2024

Fit me in without an appointment and completed the work while I waited, thanks Isaiaha More

by Ststaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Chacon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are thrilled to hear about your positive experience at our dealership. Our team works hard to make sure each customer leaves satisfied, and it's wonderful to hear that we were able to achieve that for you. We hope to see you soon for all your future automotive needs.

October 04, 2024

Larry Miller Jeep in Sandy. Took my 2021 jeep In for the second time to fix the transmission. Less than 35k. They had my jeep for over a month to fix it. This is the second tim More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Reynolds
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are sorry if we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further. - Steve Massey, General Manager, (801) 553-5910

October 04, 2024

Spent 2 1/2 hours getting an oil change. Very unorganized! Had an appointment and still took double the time I normally experience for just an oil change. Probably will not return for servic More

by coreybowden
Workmanship
Recommend Dealer
No
Employees Worked With
Mike
Oct 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We value your feedback and would like to learn more about your experience. We are committed to providing exceptional service to all of our customers, and we would like to make things right. Please do not hesitate to reach out so that we can discuss your concerns and work to improve our processes. I look forward to hearing from you! - Steve Massey, General Manager, (801) 553-5910

October 03, 2024

I was 1stFor service and I had to wait 2hours for an oil/airfilter change More

by elio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julia
Oct 11, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Steve Massey, General Manager, (801) 553-5910

October 02, 2024

Easy drop off. Good communication from service advisor Brandon. Work completed on time and Jeep was returned clean and mirrors and seats right where I left them. More

by Dan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Oct 11, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for sharing your experience with us. Our goal is to offer top-notch customer service and it's great to know that we were able to meet your expectations. We look forward to serving you again in the future.

October 02, 2024

I have used them for many years and they always seemed reasonable. The last two times I have needed service on my vehicle the prices seem higher than necessary. I will shop around going forward. They also More

by cdalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MJ Johnson
Oct 12, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are sorry if we did not provide you with the service you deserve. We strive to make every visit to our dealership a positive one, and it sounds like we missed the mark with you. We value your feedback and would like to know more about your experience. Please contact us at your earliest convenience to discuss the matter further. - Steve Massey, General Manager, (801) 553-5910

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