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Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

Sandy, UT

4.4
748 Reviews
Call Service Center (801) 590-0465

748 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Sandy - Service Center

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June 01, 2024

Aside from a paperwork mishap, my vehicle was eventually taken care of, a special note of appreciation, for Brandon, the assistant service mgr.for going the extra mile to resolve the issue and got me goin More

by jkaras01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your review. Our team is dedicated to providing an unforgettable experience, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

Jun 08, 2024 -

jkaras01 responded

I was disappointed after my hours of waiting to only find out that my truck wasn't even touched for my 10:45 a.m. appt. For an alignment. Brandon took full responsibility, assured me that i would be discounted for the unfortunate delay. Only to find out a day later that the discount was not anything special, but a mothly promo by the dealership. Here's where i find that after hours and hours of waiting in the dealership, and after i pay and begin my drive home , i realize that the steering wheel was not centered, ( Brandon assured me that his 'best-man' was to work on my truck) Calling Brandon, i went back to the dealership, his timeframe of an 1/2hour to correct turned out to be another 1 1/2 of waiting. So i did feel that i was not properly discounted for all that the dealership put me through. I ended up at home around 5:30 p.m. Disappointed, John Karas

Jun 09, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for your review. Our team is dedicated to providing an unforgettable experience, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

Helpful
May 31, 2024

I was told my oil change would be fully synthetic because that was “all they do” but the final receipt indicated partially synthetic I’m not happy with this type of bait and switch. More

by GC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon
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Jun 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Steve Massey, General Manager, (801) 553-5910

Helpful
May 31, 2024

It took almost 2 full days to do an oil change and transmission fliter and fluid change More

by 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Steve Massey, General Manager, (801) 553-5910

Jun 09, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all our customers. If we have not connected by the time that you find this response, please reach out to me directly. I look forward to straightening this out with you! - Steve Massey, General Manager, (801) 553-5910

Helpful
May 30, 2024

I’ve been to this dealership multiple times trying to fix that same issue. Every time they tell me that they’ll have to keep the truck for days without offering an alternative transportation option. That wou More

by Samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Chacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Reynolds
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah, Chris, Mark, Austin
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Jun 08, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I'm sorry for the ongoing issues with your truck, Samuel. It's regrettable that you've had to repeatedly visit without resolution. Your experience is not up to our standards, and we would appreciate the opportunity to ensure your vehicle is returned to working order. Please reach out to me directly if we haven't already spoken, so we can address this matter promptly and find a solution to your concerns. - Steve Massey, General Manager, (801) 553-5910

Jun 09, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I'm sorry for the ongoing issues with your truck, Samuel. It's regrettable that you've had to repeatedly visit without resolution. Your experience is not up to our standards, and we would appreciate the opportunity to ensure your vehicle is returned to working order. Please reach out to me directly if we haven't already spoken, so we can address this matter promptly and find a solution to your concerns. - Steve Massey, General Manager, (801) 553-5910

Helpful
May 29, 2024

It is convenient, and the employees are always very nice. It was a little inconvenient to wait almost 2 hours for an oil change with no commuincation as to why the wait was so long. When I arrived with More

by shelly_carmon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
May 30, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your review is truly appreciated. Our goal is to provide each customer with an enjoyable and memorable process, and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future.

Helpful
May 29, 2024

Steven was fantastic when he answered my ? s and helped me with scheduling my oil change etc. When I arrived the new employee was honest sharing he was new and tried his best. It was a really More

by ddturner8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Rees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember new young guy.
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May 30, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We appreciate your kind words and are overjoyed to hear about your experience at our dealership. Our team works tirelessly to provide a memorable and personalized process, and it's great to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs.

Helpful
May 27, 2024

Clean, and friendly and kind and organized and willing to help and they seem to know what they are doing. More

by mbrown1847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaxon Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Your kind words are truly appreciated. Our team works hard to provide a personalized and enjoyable experience for each customer, and it's wonderful to know that we were able to achieve that for you. We hope to see you soon for all your future automotive needs.

Helpful
May 26, 2024

Very helpful on getting service scheduled as well as making me aware of current social offers. More

by Dbartman581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

We are thrilled to read your positive feedback. Our team strives to create an exceptional customer experience, and it's great to know that we were able to do that for you. We hope to see you again soon for all your automotive needs.

Helpful
May 26, 2024

I've now had an absolute disaster of an experience with both their finance and service departments. The single star they are getting from me is for Sam in sales who is seemingly their only shining star. More

by fivesbwins2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Ralston
Report | Print
May 30, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

I regret to hear about your difficult experience with both our finance and service departments. It is good to hear that Sam in sales was able to assist you positively. Your feedback will be shared with our team to prevent such issues in the future. If we haven't yet resolved this, please reach out to me directly so we can address your concerns. - Steve Massey, General Manager, (801) 553-5910

Helpful
May 26, 2024

Attentive and fast service. Very nice staff - I didn't have an appointment but they were able to fit me in. The wait room is also nice too! Brandon was awesome. More

by m.ramsey1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
May 29, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Sandy responded

Thank you for taking the time to share your experience with us. Our goal is to provide a seamless and enjoyable process, and it's great to know that we were able to do that for you. We hope to see you soon for all your future automotive needs.

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