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Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Surprise, AZ

4.4
979 Reviews

979 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

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April 03, 2020

Took my truck in for service (which I had previously stopped due to poor service) worked with Scarlett.. she was great and I will return More

by Bsublasky
Recommend Dealer
Yes
Employees Worked With
Scarlett
Apr 06, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Marshall Clark, General Manager

April 03, 2020

Work done in timely manner. For some reason they didn’t bother washing when done. Left message with advisor but no response. Disappointed in them. More

by fischx
Recommend Dealer
No
Employees Worked With
Service department
Apr 07, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Judd Kall, Service Manager, (623) 537-5053

March 31, 2020

Satisfied My possible major problem turned out to be not too serious. Service Department handled it perfectly. I was told initially that they suspected it would More

by rdasen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 01, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Marshall Clark, General Manager

March 26, 2020

Excellent Service, always Tom Rodriguez, service writer has known my jeep since I purchased it 7 years ago. He knows its history inside and out and is always available to answe More

by PWHSurprise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Rodriguez
Mar 27, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

March 26, 2020

Tom in service was great, checked us in kept us apprised of the service at all stages. Had the car washed before we picked it up. All bases covered and our Chrysler Pacifica runs great. More

by Fan
Recommend Dealer
Yes
Employees Worked With
Mark Augustyniak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom in service 5 stars
Mar 26, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

March 22, 2020

I brought my truck in the other day to have my tires rotated. The help I received for this simple job was outstanding. I have never met a more helpful service department than yours. I truly thank you an More

by Mike
Recommend Dealer
Yes
Employees Worked With
Thomas Stream
Mar 23, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Marshall Clark, General Manager

March 18, 2020

This place is horrible and I mean horrible the Service department sucks they did work on my car wasn’t done correctly at one point left me stranded had to be towed them they argue with you had warranty wo More

by Beast345
Recommend Dealer
No
Employees Worked With
Frankie Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Powers, Jacob Hernandez
Mar 20, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that despite our best efforts you’re still dissatisfied with your experience. Because you became hostile at our dealership and resulted in calling our staff names, I’m going to have to ask you to seek business elsewhere. We wish you luck moving forward. - Judd Kall, Service Manager

March 14, 2020

Great Service As Always We drive 100+ miles each way to have our vehicle serviced here and it's worth the drive. Not sure I need to say much more. More

by candybgolfin12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane DePhillips
Mar 16, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Marshall Clark, General Manager

March 14, 2020

For my first visit to get an oil change for my mini-RV (Promaster 2500), I was pleased to create an appointment online. The first empkoyee I encountered was friendly as he escorted me yo the service area More

by MB64
Recommend Dealer
Yes
Employees Worked With
service advisor Thomas Stream
Mar 16, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Marshall Clark, General Manager

March 08, 2020

Oil change and tire rotation After a tire rotation, all tires should be checked for proper air pressure. You shouldn't have to come back two days later to have the "low tire pres More

by robsenk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nobody has any "big" name tags, so don't know anybody
Mar 09, 2020 -

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Thank you for the review! It’s good to see that your overall experience with us was a positive one, but it's unfortunate to hear about the tire light coming on, that shouldn't happen. If you have any other questions or concerns about your visit, don’t hesitate to let us know! - Marshall Clark, General Manager

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