"Honest and Fair communication..."
Thanks to Shawn and Dennis at Larry Miller Surprise for restoring my faith in family owned dealerships with heart. Both were honest and up front.
Employees Worked With
Dennis, Shawn Byers
"Excellent customer service, non pushy ,easy to talk with Jac"
From beginning to end ,outstanding customer service, not pushy ,wanting to find any way to help me out ,without being pushy ,always kept me up to date on what was going on ,exceptional service from Jacob Rohde, we will contact him again when we are ready to buy ,also his boss was excellent in trying to help us out, thanx ,these guys are outstanding customer service and a wonderful dealership
"Poor dealership customer service"
I did not receive a response from management on maintenance issues that was covered. I received no respone from management after i talked with two finance employees behind closed door. They agreed on issues that I encountered. They said that this should be addressed and I would be called by management. I returned all the additional insurance I purchased for a refund. They were bacicually useless. I purchased the Jeep after closing time. They were rushed to get me to closed the deal. I even encountered problem at closing. They were giving me paperwork in a hurry. The Jeep was sold with rock chips and a 6 inch crack in the windshield. I noticed the chips that evening (dark outside). The car was never in a very lit area to examine. The next day the larg crack was seen in the daytime. The dealership was not going to replace at first. After complaining about selling a vehicle with a safety issue the agreeed to replace. After approximately 10 days it was finally replaced. The customer service said it was reported and they did not know why it is taking so long.after several calls Safelite called me. I said they just received the request just that day. They immediately called schedule for replacement the next day. If I had not repediatealy called customer service the windshield would have never been replaced. The other issues i bacially got the runaround. They were not going to deal with the Jeep anymore after stating they would repair. So I went to another dealership to get the Jeep serviced. They were very good. Right from the start to finish. I have another appointment to check on another maintenance issue. That’s great. I want a Jeep in great maintenance condition. The issue with LHM is closed. The worst experience I have ever experienced.
Employees Worked With