Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Always honest and friendly All of the staff at this dealership have always been friendly, professional, and a very tight knit bond with each other. Their trust in each other sho All of the staff at this dealership have always been friendly, professional, and a very tight knit bond with each other. Their trust in each other shows everyday and turns into a very pleasant experience for us customers. The staff is honest and won't try to sell you on anything that you don't need. More

Duane DePhillips is an excellent service advisor Duane was excellent in every aspect. He kept me informed during the entire process. Best, most productive experience. They found the problem and dodge Duane was excellent in every aspect. He kept me informed during the entire process. Best, most productive experience. They found the problem and dodge did the right thing! Thank you for restoring my faith in dodge. More

Love this place! Always so helpful and prompt! Its so nice to see a dealership that still cares about people! Everytime I go it's a pleasure for me. Always so helpful and prompt! Its so nice to see a dealership that still cares about people! Everytime I go it's a pleasure for me. More

scheduled service As always, everything was terrific here. Nick and Seth in service were very helpful and friendly. Nick was very caring and promptly got my car taken c As always, everything was terrific here. Nick and Seth in service were very helpful and friendly. Nick was very caring and promptly got my car taken care of for me. I have never had a bad experience here and I would tell everyone to come to this location . Not just to buy a car but for service too. More

Professionalism continues to shine through! I continue to deal with Larry Miller Chrysler Jeep Surprise even though there is a Chrysler dealership closer to my home. Mike Erickson continues to I continue to deal with Larry Miller Chrysler Jeep Surprise even though there is a Chrysler dealership closer to my home. Mike Erickson continues to provide excellent service and honesty. Thanks for having Mike who is an asset to the dealership. More

Awesome Service My Service Guy was awesome. He got me in ASAP even though I didn't make an appointment. And I love that they never try to sell you more than you nee My Service Guy was awesome. He got me in ASAP even though I didn't make an appointment. And I love that they never try to sell you more than you need. More

U Connect recall and 1st oil change Great service, clean and comfortable waiting room, the service attendant (Nate) was helpful, and he called when the car was ready at the time promise Great service, clean and comfortable waiting room, the service attendant (Nate) was helpful, and he called when the car was ready at the time promised. More

Warranty Repair The oil pressure sensor switch went bad on my Jeep Wrangler. Due to a bad experience with another dealer, I took it into Larry Miller CJDR and had the The oil pressure sensor switch went bad on my Jeep Wrangler. Due to a bad experience with another dealer, I took it into Larry Miller CJDR and had them service it. The work was done within three hours and done correctly the first time. Whether it is routine maintenance, a recall repair, or warranty repair on the two Jeeps I own, they've treated me well. More

What Excellent Service Looks Like Safe Lite installed a new windshield for the second time and would not install a new seal stating "Chrysler will not reimburse" for it and besides, " Safe Lite installed a new windshield for the second time and would not install a new seal stating "Chrysler will not reimburse" for it and besides, " it wasn't necessary". After a heavy rain with the car sitting at the airport for 9 days, it was proven that it was necessary. The rain fried the electronics panel and water was swishing around inside the dashboard not to mention, I had to drive home about 45 miles not realizing at first I had no headlights or turn signals and it became dark very soon. It was a holiday weekend so I had to wait until Tuesday morning to take the car to dealership, leaving me three days to replay the statement in my head that a new seal was "not necessary". By the time I got to the dealership, I was spitting nails. As soon as I arrived, I was greeted by Nathan (Service Manager). Nathan said not to worry, they would check it out, keep me posted and get me back in my 2014 Grand Cherokee and on my way as soon as possible. Long story short, Nathan took all of the stress out of the entire situation, working with SafeLite,, who admitted fault and picked up the tab for the entire bill. The most important part of this whole ordeal was the impeccable customer service and follow up from Nathan. I travel for business and was leaving for the airport again as soon as I dropped off the car. Being out of town with limited availability just added stress to the situation. Nathan called me constantly with updates easing the stress, but what I was really impressed with was the fact that even though I was not his only customer, he called when he said he would even if it was just to tell me he was waiting on someone else or that he just had no new information. I have experienced excellent service in the past but Nathan gives new meaning to above and beyond! I have been a leader in customer service industry for many years and hands down, Nathan is what customer service is all about! Thank you, Nathan for taking all of the stress and worry out of a bad situation! NOTE: it should be noted that Nathan's manager is a condescending jerk, talks down to his employees, acting as if he didn't have time to take care of something for the customer (me), right in front of me!!! I don't know his name but may I suggest you place him in a non-customer facing role (including internal customers) such as lot jockey or running cars through the wash. Definitely should not be anywhere near customers or have the privilege of supervising others. I know the car business generally is quite shrewd but part of that is knowing your audience and surroundings and treating people with respect! More