Larry H. Miller Colorado Jeep

The only thing they do, and Apparently, honestly, is the repair. I dropped my jeep off before going on Vacation for a week. My Jeep Wrangler had 3/4 tank gas, carefully noted, and had 70,050 ish mileage. W repair. I dropped my jeep off before going on Vacation for a week. My Jeep Wrangler had 3/4 tank gas, carefully noted, and had 70,050 ish mileage. When picking up my repaired Jeep, it had 1/4 tank gasoline and 70,110 ish miles on it. No one explained that my Jeep would need to be taken on an extensive "test drive" nor need to Use 1/2 tank of my gas. I called the General Mgr., "Mike," who reassured he'd try to make it right, but what he did was hand it to the Service Dept. Mgr, Wesley, who returned my call telling me he was "suspicious" of my report, basically accusing ME of Lying about it ( am NOT LYING ABOUT THIS INCIDENT) and deflected the Bad, Dishonest, Unethical behavior of his department by accusing me back. These allegations are Not Lies. It is the absolute Truth. This dealership is now 100% DISHONEST, DECEPTIVE, and DEFLECTIVE of what They themselves committed, namingly, Stealing my gasoline, taking my Jeep unethically for a joy ride knowing my Jeep would be there a week while I was out of town, with the Service Dept. Manager deflecting responsibility, stating, "It's not customary for us to do that." Yet, he would not look into his staff to find out who drove my jeep around using 1/2 tank of my gas, not replacing it. While they have done repairs of tire, and repaired my ABS light adequately, the rest about them is DISHONEST, UNRELIABLE COMPANY. PLEASE DO NOT TAKE YOUR JEEP THERE. More

If I could give 0 stars, I would! ! My experience with this dealership was nothing short of a nightmare. Communication was a major issue, forcing me to escalate my concerns to the regi ! My experience with this dealership was nothing short of a nightmare. Communication was a major issue, forcing me to escalate my concerns to the regional manager just to get answers. It's mind-boggling that it took a painstaking 4 months to have my Jeep serviced. During this time, I was left without a car to drive, received very little updates and their voicemail was consistently full. The unprofessional behavior from staff, especially Kristyn, was unacceptable. What's even more frustrating is that neither Jud nor the general manager bothered to respond to my numerous attempts to seek assistance. Once the vehicle was done being serviced, I sold the vehicle back to them. Big mistake. I signed all the paperwork and finished everything on my end. I thought everything was good and that we were all set. Then for over 3 weeks, I was being contacted by the loan company saying debt collectors would be calling me soon and that my account was not closed. No one at the dealership responded to me and I had to contact the regional manager to get this resolved. I couldn’t wait for this to be over and hope that this never happens to anyone else here. I strongly recommend looking elsewhere for your automotive needs; this place is a disappointment. More

If I could leave a 0 review as a rating I would. This service department and service manager and general manager apparently do not exist. We have called and called since May! (It is now July) no one This service department and service manager and general manager apparently do not exist. We have called and called since May! (It is now July) no one will return calls we are now going to try a corporate manager and see if they will call back. Their diagnostic $180 was crap! Tried to charge my 83 year old mother over $1600 for her A/C that was not cooling stating that it also needed additional work that was almost $3000! Second opioid diagnostic cost half of this dealership $180 fee and showed the car was in good condition and the A/C only needed a recharge. It only cost $337 total!!! Do not trust this service department!! They will not even return our phone calls to refund my 83 year old mother's $180!!!! HORRIBLE! More