Larry H. Miller Colorado Jeep
Aurora, CO
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Amazing Service This was amazing from beginning to end. Kenny was on the ball and stayed in contact with me for the entire time they had my Durango. Lastly, I had t This was amazing from beginning to end. Kenny was on the ball and stayed in contact with me for the entire time they had my Durango. Lastly, I had three things done to my Durango. One was the water pump and that takes time. They had everything done and the Durango in my hands in two days. Amazing super fast service. Thank you Kenny and team for the great service and making me feel like my time and vehicle matters. I will be coming back. More
Fast service Had an appointment for an oil change and was out quickly. Let me know I needed a new thermostat and will take care of that soon. Great service. Thanks Had an appointment for an oil change and was out quickly. Let me know I needed a new thermostat and will take care of that soon. Great service. Thanks Brandon. More
New Jeep lady I was so blessed to buy my daughter a Jeep wentbin to get keys made and bought my self a Jeep I love my Jeep newest vehicle I have ever driven my sale I was so blessed to buy my daughter a Jeep wentbin to get keys made and bought my self a Jeep I love my Jeep newest vehicle I have ever driven my sales man kept me and two kids under 3 busy for over 5 hours. More
Great Service Because They Really Do Care I will always bring my Jeep here. Harlow Dinsmore and his mechanic team were the kindest and most efficient service people I’ve had to deal with. They I will always bring my Jeep here. Harlow Dinsmore and his mechanic team were the kindest and most efficient service people I’ve had to deal with. They fixed my car (that literally was completely broke) over a week ago and got me on my way. I came back for the rest of the service that was needed, and was greeted kindly and with care. They fixed the rest of my car and it purrs as if I just got it off the lot. Thank you from the bottom of my heart. More
Very Professional Travis acted in a very professional manner and the work was done in a timely fashion. Procedures and issues were explained. Travis responded to my fo Travis acted in a very professional manner and the work was done in a timely fashion. Procedures and issues were explained. Travis responded to my follow question a day later again in a timely fashion. More
5 Star Fast, courteous and efficient service. It was an easy process dropping off my car and having It serviced. I would recommend this service dept to frien Fast, courteous and efficient service. It was an easy process dropping off my car and having It serviced. I would recommend this service dept to friends and family. More
Experience at Larry H. Miller Selena ihas a great customer service care. She always wantts the customer to have enough explanation about the car to buy. She is very recommended.. Selena ihas a great customer service care. She always wantts the customer to have enough explanation about the car to buy. She is very recommended.. More
Experience at Larry H. Miller In general everything went well. Great customer service. Committed agent(Selena). Always willing to have a concertation with the management team for a In general everything went well. Great customer service. Committed agent(Selena). Always willing to have a concertation with the management team for a better customer satisfaction. Recommended. More
Rob in the Service Department is excellent. With all the choices consumers had nowadays, excellent service is a must for any business. Rob fills that bill. is excellent. With all the choices consumers had nowadays, excellent service is a must for any business. Rob fills that bill. More
That's how you take care of a customer! I recently had taken my jeep in for service and Harlow Dinsmore was my rep which I will never want to deal with again. After the first visit with Harl I recently had taken my jeep in for service and Harlow Dinsmore was my rep which I will never want to deal with again. After the first visit with Harlow Dinsmore it was determined that my 2015 Jeep grand Cherokee limited needed a new sway bar. Harlow Dinsmore said he would call me when the part arrived and get me in to put the part on which should be Tuesday, well I never received a call and actually I called on a Friday trying to find out what was going on. Harlow Dinsmore wasn't in and from there I got the run around from everyone saying that only Harlow Dinsmore could help me. After being transferred several times I finally was helped out by parts who confirmed that the part had arrived a couple of days ago. The parts department sent me back to make an appointment to have the part installed. When I arrived on Friday Harlow Dinsmore said oh you are here to have your part installed and I said yes but no one ever called me to say it was here. I told Harlow Dinsmore I had an appointment and then walked inside he said he will take care of it and didn't ask or say another thing. I arrived about 40 minutes before my appointment and waited inn the lobby for 2 and a half hours. I decided to go check on my vehicle Harlow Dinsmore was sitting at his desk and I asked him how much longer it was going to be he looked at me and said they haven't even started it I said what I've been waiting in the lobby and now you are saying no one even started it Harlow Dinsmore then said while I was told you were dropping it off. Who the xxxx would tell you that when I'm waiting for it. I told Harlow dinsmore give me my jeep back. that's when I went and ask for a manager which happened to be Pete Racich, Pet Racich stepped up big time. He handled my case personally and was apologizing for the way Harlow Dinsmore was acting with me. When I told Pete Racich what was going on he stepped up and got my vehicle in on the next day first thing in the morning which was a Saturday. Thank you Pete Racich for a job well done. Before I had spoken to Pete Racich I was through with this dealership, I was going to go elsewhere. After Pete Racich took care of the situation, I figured give it another shot, you just have a bad person who's name is Harlow Dinsmore. More
