Larry H. Miller Colorado Jeep

Frustrating and disappointing. I took my 2005 Jeep Liberty in for an estimate and probable Oxygen sensor replacement at 12:30 on Wednesday and left it with Madi. She called me Thurs I took my 2005 Jeep Liberty in for an estimate and probable Oxygen sensor replacement at 12:30 on Wednesday and left it with Madi. She called me Thursday morning at 9 something and I missed it by about 10 seconds. I immediately called her back but it went to voicemail. I continued to try for three more hours. I eventually heard from her 24 hours from when I dropped it off, this is just to tell me what’s wrong with it, which I already knew they just needed to tell me what they thought was wrong with it. The bill was two and a half times what I was expecting so I said no, I would just come and get the car. When I get up there, I realize I have signed that ridiculous paper that says I’ll pay $135 for them to give me this terrible service. I’ll be honest, I misread the paper that morning and I thought it said something else and there would be no charge for the service. I realized what had happened so I wasn’t going to argue but I wasn't happy. Now I'm not just getting bad service, I'm PAYING for it. I just wanted to leave. Then there was the mysterious $10.80 charge. There was no real answer as to what THAT was. Let’s just add $10 on to the bill and put “miscellaneous” on there and no one can really argue. Madi wasn’t there, the gentleman that sits beside her helped me and checked me out. He was passive aggressive. He could tell I was upset so his tone became very soft spoken but hey, don’t be helpful. I’m sure he could see I wasn’t happy. I don’t think I was outright rude I just was really unhappy. The service I received was really bad service and I paid a lot of money for it. At the end of the day he seemed irritated that I wasn’t really happy with it. I work in customer service. I deal with people every day. Sometimes people get to be upset about their treatment. I did not get great customer care today and at the end of the day, I was charged a ridiculous amount of money for something I already knew. There was no "how can we make this better?". There was no "we're sorry for this experience". There was no attempt at all. When you have a bad customer service experience, you should honor that just like you should honor mine. Today I spent as much on the diagnostic and the unneeded rental car as it will cost to fix my Jeep somewhere else. I might as well have withdrawn $200 from the ATM and set it on fire. More

Patriot 2016 Rick Lowe was amazing, nice, helpful, and answered all my questions honestly. He made the car buying experience worth the actual accident of buying a Rick Lowe was amazing, nice, helpful, and answered all my questions honestly. He made the car buying experience worth the actual accident of buying a car (I came for an oil change on my other jeep) Next- Two years ago I had a bad experience with finance when I bought my other new jeep in '15. This time - Jordan James made the experience wonderful. She was thorough in her explanation of everything and knowledgeably answered every question I had. Thanks to Rick and Jordan, my entire experience was wonderful, I'm happy with my new vehicle and I'll definitely return. More

Healthy Jeep care I can count on Larry H Miller Jeep to keep my vehicle in great shape. I had to stop by for urgent tire repair. I purchased new tires several months ag I can count on Larry H Miller Jeep to keep my vehicle in great shape. I had to stop by for urgent tire repair. I purchased new tires several months ago and had two leaks in a tire that were audibly detectable. Stopped by in the afternoon, they took care of that and replaced wiper blades. Now I'm rolling safely again in my Jeep. More