Larry H. Miller Dodge Ram Avondale

I’m writing to share my recent experience at your Larry H. Miller Dodge Ram location in Avondale, Arizona. As the Director of Operations for a foundation repair company, I rely on my Ram 2500 daily a Larry H. Miller Dodge Ram location in Avondale, Arizona. As the Director of Operations for a foundation repair company, I rely on my Ram 2500 daily as a mobile office. I had hoped to establish a long-term service relationship with your dealership—but after this visit, I’ve made the decision to take my business elsewhere. My service appointment was scheduled for 1:20 PM. I arrived early, at 1:00 PM, and walked into a packed service office with no signage, no front desk presence, and no direction. After several minutes of standing there, I asked an employee if I was in the right place. Her only response was, “You looking for service?” I said yes, and she pointed vaguely toward the back—no greeting, no check-in, no explanation. I stood in that congested space for 45 minutes before anyone acknowledged me. Eventually, a man who introduced himself as a manager checked me in. He was courteous, but the overall experience up to that point already signaled a lack of organization or concern for the customer. Unfortunately, the situation only worsened. My truck sat untouched for the next three days. I called several times for updates and was placed on hold for over an hour—on three separate occasions. No one ever picked up. No one ever called back. There was no communication from your team whatsoever. Eventually, I spoke with Donnie. I expressed my frustration, expecting at least some ownership or effort to make things right. Instead, he deflected blame, pointing fingers at corporate and blaming your AI phone system. He offered no apology, no urgency, and no solution. Just excuses. That phone call was the moment I decided to find a new shop. When I arrived to retrieve my truck, Donnie simply handed me the key and pointed toward the service bay. My Ram 2500 was boxed in, surrounded by other vehicles deep in the back of the shop. I had to carefully maneuver it through a very tight and congested area, threading between parked vehicles, with no assistance or escort. Given how disappointed I had already expressed myself to Donnie, I can’t help but feel this was intentional. If I had a customer as dissatisfied as I was, I would have made sure their pickup experience was smooth, easy, and respectful. That was clearly not the priority here. This entire interaction reflects a breakdown not just in communication, but in basic professionalism and care. I manage a busy team and a fleet of vehicles. I understand mistakes happen—but what matters is how a company responds. In this case, your team offered no ownership, no urgency, and no customer care. I am now actively seeking a new service provider to handle repairs and maintenance for our vehicles moving forward. I will not return to your Avondale location. I’m not writing this for compensation. I’m writing this because someone at the corporate level needs to be aware that your brand is being poorly represented. Your customers deserve better. So does your reputation. Sincerely, Tom Dixon More

The service dept is not great. They take forever to diagnose an issue and then you have to wait even longer for a fix They take forever to diagnose an issue and then you have to wait even longer for a fix More

Poor communication and 2 plus months later still waiting for warranty work to be performed for warranty work to be performed More

Well I got my truck back finally. It’s been awhile. At this point I thought the issues were with advisor and techs. I can’t say it’s all them. I just picked up my truck for engine iss It’s been awhile. At this point I thought the issues were with advisor and techs. I can’t say it’s all them. I just picked up my truck for engine issues and the check engine light is again on. It’s running good but there it is again. That darn warning light. If a master mechanic who specializes in diesels and Dodge products can’t fix it then this truck is a lemon. What else can it be? I can’t afford another three weeks in the shop. I have work to go to and they don’t care about my auto issues. I guess going to Chrysler is my only option? In this last rolling year At least 4-5 thousand spent on fixing whatever issue that no mechanic can fix. Yes this dealership wasn’t the best but xxxx if they can’t fix it do I blame them? Larry H Miller - I bought two other trucks from you and this is the first lemon. More

I had a bad experience with Larry Miller Dodge ram . I made appointment only online for Monday July 14th . Was told they could not look at my truck for a week . Was patient so left truck because check e I made appointment only online for Monday July 14th . Was told they could not look at my truck for a week . Was patient so left truck because check engine light was on concerned I could do more damage to the truck . Did not here back from them . So following week called and left message . Going to say at least over 10. Finally spoke with manager he relayed message to Donny. Still never got back to me. Went in following week July 28 th to get truck . Finally got some answers. I am up in the air about doing any business with them. As far as buying another truck with them or getting my truck serviced with them. My truck is used for my business. So I really needed it and got stuck with renting a truck. Due to there lack of service. I would hope to hear back from someone. More