Larry H. Miller Dodge Ram Avondale

They are completely unprofessional with techs that don’t have a basic understanding of changing oil. Left drain plug loose right before a 250+ mile trip!!!! Oil everywhere. Destroyed company magnets on side have a basic understanding of changing oil. Left drain plug loose right before a 250+ mile trip!!!! Oil everywhere. Destroyed company magnets on side of truck by taking through car wash! More

Larry H. Miller Dodge Dealer Service department is the worst customer service I’ve received in my in my life and WILL NEVER GO BACK TO THIS PLACE EVER AGAIN N Miller Dodge Dealer Service department is the worst customer service I’ve received in my in my life and WILL NEVER GO BACK TO THIS PLACE EVER AGAIN NOT EVEN IF THEY OFFER ME COMPENSATION. The service advisor Mark, has a problem with communication. I took my car in for oil change and to get checked for fuel tank gauge not reading level properly. This place took 8 working days not including Saturdays to diagnose the issue. I don’t know how a service dealer can take 8 days to diagnose and leaving me without a car for this long. When asked for a vehicle loaner Mark said that their fleet only had 3 vehicles and where not available. More

Service has been exceptionally slow both times I have taken my truck in for recalls. Estimates to diagnose or fix other known manufacturer problems ranged from weeks to months of leaving my truck at the taken my truck in for recalls. Estimates to diagnose or fix other known manufacturer problems ranged from weeks to months of leaving my truck at the service department. Unacceptable. Don't purchase any prepaid services (oil changes, etc) unless you wont need your vehicle for atleast an entire day. I will not buy another RAM vehicle due to their service problems. More

Service drive is understaffed and not organized! I had my vehicle in for warranty work took 10 days and It wad very hard to get updates on my vehicle!I would call trying to talk with the advisor le I had my vehicle in for warranty work took 10 days and It wad very hard to get updates on my vehicle!I would call trying to talk with the advisor leaving messages no response! By the 9th day after waiting on the phone for 20 minutes I finally got to talk to my advisor!!! More

I had an appointment for 9:30 am for an oil change. My vehicle still wasn't taken in by 11. I was finally on the road by 1 pm. That wait time was absolutely ridiculous! The actual work done was ve My vehicle still wasn't taken in by 11. I was finally on the road by 1 pm. That wait time was absolutely ridiculous! The actual work done was very thorough. I would have given 1 star except for that fact! Will I be back, I don't know! I'll probably give it another try just in case that was a fluke! More

If I could give negative stars I would. Worst customer service of any dealer I've been too in 20 years. Dropped off truck July 1st for basic service and for possible warranty replacement on Worst customer service of any dealer I've been too in 20 years. Dropped off truck July 1st for basic service and for possible warranty replacement on part, advisor never communicated with me or gave me updates I showed up to dealer to find out she was terminated. Replacement advisor was new. Service director never picked up phone or returned voicemails. Today as of July 25 MY TRUCK WASN'T EVEN LOOKED AT YET. Picked up truck and left. Will never return to dealership even if they paid me worst experience of my life. Anyone can message me and I'll explain further. More