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Larry H. Miller Dodge Ram Avondale
Avondale, AZ
1,777 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,777 Reviews of Larry H. Miller Dodge Ram Avondale
June 01, 2025
Had a horrible experience. I never got a call from my service advisor that my car was “ready”, plus I was told once I called that nothing was wrong with the car that he had sup I never got a call from my service advisor that my car was “ready”, plus I was told once I called that nothing was wrong with the car that he had supposedly checked on the car. According to him the car started and no issues driving it. I had to get off work early, get on the rental I had to spend money on and drive straight to the dealership. Once I got there i asked to speak to the manager and he told me the same thing the service advisor had. I requested to go see the car together and of course the car didn’t turn on it was completely dead even though the service advisor had just told me he had checked on the car.(how did he check the car if it wasn’t turning on) At this point the tech had to come and jumpstart it and take it back in the shop I had to personally speak to the tech and explain what was going on with the car. According to the tech nobody had informed him what was wrong with the car. Tech told me he knew exactly what was wrong and found the issue. It was a very frustrating experience to the point I had to be the one calling to get updates, take a rental out just for them to tell me “nothing was wrong with my car”, and take time off work to go and tell them how to do their job. Horrible experience all around. I have call and left multiple voicemails to get ahold of Service manager Trent Beatty but I have got nothing back. More
by Ivan
Employees Worked With
Trent Beatty
May 28, 2025
I have been a customer at Avondale Dodge's service department for over 7 years. I made an appointment online to have my oil changed and tires rotated. The online appointment app presented me with se department for over 7 years. I made an appointment online to have my oil changed and tires rotated. The online appointment app presented me with several options and I choose 10:40 on the 28th of May. I also indicated in the app that I would be waiting for my vehicle. I arrived on time for my appointment. I wasn't acknowledged for over 15 min. I was then greeted by Mark after finding out my regular service manager Robert no longer worked there. Mark took my information and initiated the appointment. I told Mark that I would be waiting for my vehicle as I had also stated when I made the appointment. I waited in the lobby for 2 hrs. My vehicle never moved. I went and asked Mark what was doing on. He said they are busy and there are 2 cars still ahead of me. I told him that was unacceptable and asked for my keys. I then relayed my disappointment to the manager . Busy is good for any business, but when the business has an appointment schedule, that schedule needs to account for the capacity of work the service department is capable of handling. 2 hrs past initial appointment check in without any work being done is unacceptable. I lost 3 hours of work and will need to take more time off to get the work done some place else. More
by Gabriel L.
Employees Worked With
Mark
May 27, 2025
Courteous people who listened to what we wanted. Very knowledgeable in both sales and finance. We did not feel pressured or rushed. Very knowledgeable in both sales and finance. We did not feel pressured or rushed. More
by Marianhast
Employees Worked With
Jesse Reyes - sales Estaban finance
May 25, 2025
Horrible customer service. Overpriced. Issue is as a service part/make of model, yet we still had to pay $4,500 for the remedy. Second visit was told that we could only use 1 Overpriced. Issue is as a service part/make of model, yet we still had to pay $4,500 for the remedy. Second visit was told that we could only use 1 out of our 3 oil change packages purchased. Not a properly ran or constructed business. More
by andreamcgant
Employees Worked With
Not Listed
May 25, 2025
Always does excellent work when they can find the problem. The only issue with the dreaded shifter sensor no one has been been able to tell me how or what to fix !!! problem. The only issue with the dreaded shifter sensor no one has been been able to tell me how or what to fix !!! More
by rich12raider
Employees Worked With
Yolanda Ortiz
May 22, 2025
Scott was my service advisor, he was very friendly and communicated promptly. He was very helpful. He had my car back quicker than i thought i would have it. And it was washed!! Thank you! communicated promptly. He was very helpful. He had my car back quicker than i thought i would have it. And it was washed!! Thank you! More
by Susanaesanchez1
Employees Worked With
Scott Service Advisor
May 20, 2025
The biggest problem I had dealing with this service department was trying to get a hold of the service department and the phone ringing 20 times and no one answered it. department was trying to get a hold of the service department and the phone ringing 20 times and no one answered it. More
by dldavis616
Employees Worked With
Service department
