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Larry H. Miller Hyundai Albuquerque
Albuquerque, NM
1,345 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 13, 2024
After researching Hyundai Palisades and seeing that the Calligraphy Edition we were interested in was being delivered to Larry H. Miller Hyundai on the West Side, we negotiated a cash sales price including Calligraphy Edition we were interested in was being delivered to Larry H. Miller Hyundai on the West Side, we negotiated a cash sales price including a trade-in. When the car arrived in Albuquerque, we made an appointment on Monday, February 12, 2024, at 11:30, to take delivery. We arrived a little early with our Cashier’s check in hand for the full balance. My husband and I work full time, so lunch time was a free opportunity to pick up the vehicle. When we arrived, we were told to sit in the showroom and wait. We waited almost 2 hours, and our lunch break was long gone. At 1:00 PM, I had to collect my Lexus car keys and have a work meeting sitting in my car until my phone battery ran down. At 2:00 I went into the Finance office where we were bullied into signing a bunch of papers with false statements or statements that were no longer true (overcome by events). It appeared the finance representative hadn’t read the material himself. When I pointed out that the statements weren’t true, I was told I could not make any marks or indication on the papers that the statements weren’t valid and to sign anyway so we could get out of the dealership. While sitting in the dealership, we were not given the keys to the new car to inspect it, but I was required to sign that I had. I was not given the paperwork to read while I sat for hours doing nothing. We finally left the dealership at 2:45. This is the 10th new car we have taken delivery on in our lives. No prior dealer experience prepared us for the extremely poor treatment we had at Larry H. Miller Hyundai. In hindsight, we should have collected our Lexus car keys and walked out --- but we didn’t realize we needed a strategy going in. We have never purchased any of the pricey products offered in the finance office. We informed the finance rep that would be the case yesterday. Based on that, our poor treatment may have been a result. When we conveyed dismay for having to wait so long, we were informed other customers wait far longer on average! Really? How could I recommend this dealership even to my worst enemy? The service and effort are dismal. The new car buying experience is horrible. We left a message for Ryan Newhall, General Manager, to call us back regarding our horrible treatment, but he has not yet responded. We are waiting… More
by Lynne
Employees Worked With
finance representative, Jay McGee
February 09, 2024
Service was fast and went as expected. The wait room was comfortable with accessible outlets. Took a long time to get the appointment though, so I was well over my mileage on my oil. The wait room was comfortable with accessible outlets. Took a long time to get the appointment though, so I was well over my mileage on my oil. More
by bigdavesolutions
Employees Worked With
Josh Baca
February 05, 2024
I initially purchased a 2023 Genesis GV80 and was told that all warranty work could be done at this dealership and they had mechanics that were specifically trained to work on Genesis. After having the G that all warranty work could be done at this dealership and they had mechanics that were specifically trained to work on Genesis. After having the Genesis for about 3 weeks the battery went dead. The Genesis was towed to the dealership. This is when I was told that this dealership was not authorized to work on Genesis and I would have to send to either Denver, Arizona or El Paso Texas at my own expense for transporting to and from one of these authorized dealership. I went back to the dealership and told them that they had lied to me about the warranty and made excuses for telling me they could do all warranty work at LHM Hyundai. They basically told me it was too late to bring the Genesis back. They told me they could trade in the Genesis for a Hyundai Palisade which was equivalent to the Genesis. After finding out that they wanted to give nearly $7000.00 less than I had just paid three weeks ago as a trade in. After many discussions, I conceded to losing $3000.00 for the trade in of the Genesis, only because I would have not been able to purchase a vehicle from another dealership and not lose more than $7000.00. I’m a senior citizen and the employees and owners took advantage of me by lying to both me and my wife about the Genesis warranty work and fill that they we're also prejudice against Hispanics because of the way they treated us. Don’t buy anything from the crooks at LHM Hyundai. More
by Tapia.gm
Employees Worked With
Pamela , Shawn Black
February 05, 2024
Had a Great experience from initial meeting to driving away in our new ca; enjoyed our previous Santa Fe since late 20. Sales and Finance Staff were excellent in the service provided. away in our new ca; enjoyed our previous Santa Fe since late 20. Sales and Finance Staff were excellent in the service provided. More
by dtroybal
Employees Worked With
Amy and Jennifer also Finance
February 05, 2024
They were very professional, prompt, courteous, and took very, very good care of my car 🚗. I was impressed that they even washed and cleaned it up for me. I will definitely recommend your service departme very, very good care of my car 🚗. I was impressed that they even washed and cleaned it up for me. I will definitely recommend your service department to everyone I know More
by Charisma
Employees Worked With
Estevan
February 04, 2024
Very nice building. Attentive salesman. Who offered lots of options and did not try and rush the selection process.Clean, friendly. Attentive salesman. Who offered lots of options and did not try and rush the selection process.Clean, friendly. More
by majorworks
Employees Worked With
Jay McGee, Jasnube Saenze
