Larry H. Miller Hyundai Albuquerque

This honestly turned out to be the worst experience that I have ever had dealing with a dealerships service department. I plan on contacting the Better Business Bureau regarding this experience because the I have ever had dealing with a dealerships service department. I plan on contacting the Better Business Bureau regarding this experience because the behavior of the service manager and the quality of work were disgusting. I took my car in (2012 Genesis) because I had been having an electrical issue. Periodically, when trying to start the vehicle, there would be no power. I mean completely dead. No lights, no chimes, nothing. But when you slam the door, all power magically would restore. Per the symptoms, it definitely seems like a loose connection somewhere. The last time that it happened, it sound like a spark or a power surge occurred and after slamming the door and restoring power, the sunroof, back up camera, and rear curtain no longer worked. I drove the car for about 5 weeks after that and know for a fact that those 3 items were the extent of the problem. So I took it in. After 12 days I called rather frustrated and was told that they still haven’t been able to duplicate the problem but let’s start the process of elimination on fixing the 3 items that were causing issues. I told them to hold off because I didn't want to fix those items without finding the problem that caused them to blow in the first place. I think this must have upset them. I was called the following day to pick up the car. When I got there I paid them $160 for the diagnostic and I went home. The following day I was out of town. Saturday morning I went out to the car for something in my trunk and noticed that the trunk no longer was working. I keep beverages in my trunk and couldn't tell you how many times in the last month I've used my trunk, but I do know that when I dropped it off it worked. So, I had to use the key to open the trunk. Once I opened the trunk I noticed that the tech who worked on the car didn't put the trunk back together at all. The panel that fits on the underside of the trunk was completely loose. All of the connectors were just lying there. Then I opened the hood and the cover to the engine was removed and just thrown in there. Only God knows what else they damaged. I called and of course they made excuses for the tech's pathetic work and said that they would put it back together which should have been done the first time. After I dropped off the car the service manager called me and basically called me a liar. He said that his tech, the same negligent person who somehow forgot to put my car back together, said that he had to use the key to open the trunk and that I dropped it off initially like that. That service manager should lose his job. You sir are the problem that prevents people having trust in mechanics. How dare you. I spoke with an attorney about that and was told that lying and being a snake are not criminal offenses, however Hyundai needs to relieve this man of his duties because he is cancer to your business. In conclusion, I took my car to Hyundai and got it back in worse shape than it was before dropping it off. Completely unacceptable! I would not recommend this treatment to anyone. If you need your car worked on please go elsewhere. Their techs are incompetent and their service manager and team are liars and crooks. Save your time, your money, and the health of your vehicle by taking your business to a different service department. More

This was the best car buying experience I have ever had. Everyone was friendly and helpful. I found the car I wanted with a great deal! Everyone was friendly and helpful. I found the car I wanted with a great deal! More

They were extremely busy but courteous and quick to get my car done and out the door! Despite the large amount of cars waiting to be serviced, I was dealt with in a timely manner. my car done and out the door! Despite the large amount of cars waiting to be serviced, I was dealt with in a timely manner. More

Appointment was easy to make. I was greeted promptly upon arrival and treated professionally. Work was completed in a timely fashion. Loved that they even washed it before giving back arrival and treated professionally. Work was completed in a timely fashion. Loved that they even washed it before giving back More

The tire rotation and oil change was convenient and fast. The customer service was excellent, I've never encountered such personal service. I'm happy to be a customer of Hyundai. The customer service was excellent, I've never encountered such personal service. I'm happy to be a customer of Hyundai. More

Such a great experience. Very friendly and knowledgeable staff. No exhausting haggling. Smooth and peaceful and drove away with the Tucson of our choice. Thanks Tristen Anderson and Hannah Martinez. staff. No exhausting haggling. Smooth and peaceful and drove away with the Tucson of our choice. Thanks Tristen Anderson and Hannah Martinez. More

After I purchased my vehicle they wouldn't return my phone calls. I needed additional information to register my vehicle and their customer service is lacking after the sale phone calls. I needed additional information to register my vehicle and their customer service is lacking after the sale More

Hands down the best car buying experience we have ever had!! Thanks to Rikko our all-star salesperson. His boss Derek nicest guy ever and sharpened his pen to get us a great deal, painless. Then there had!! Thanks to Rikko our all-star salesperson. His boss Derek nicest guy ever and sharpened his pen to get us a great deal, painless. Then there is Danny, Finance Director who made wrapping up all the details smoothly and flawless!! Larry H Miller on the west side has made a customer for life as we ended up purchasing 3 cars from Rikko. The whole process was amazing and hats off to everyone at Larry H Miller!!!!! Appreciate everything you all have done for me and my family. Will definitely recommend them to everyone I talk to!! Thanks again!!!! More

Cody in service center was supper nice. I was treated like family. They went beyond to help me. I tried another place to change my oil and it is not the same. like family. They went beyond to help me. I tried another place to change my oil and it is not the same. More

Tyler was helpful and friendly to find us a car that fit our budget and our needs. He worked hard to help us gather all the information needed to make transaction. We are very happy with the service and our our budget and our needs. He worked hard to help us gather all the information needed to make transaction. We are very happy with the service and our new family car. More