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Larry H. Miller Hyundai Albuquerque

Albuquerque, NM

4.3
1,345 Reviews

9820 Coors Boulevard NW

Albuquerque, NM

87114

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Showing 1,345 reviews

October 01, 2020

Received excellent service on my 2011 Hyundai Sonata. Martin, in the service department, was a pleasure to work with and kept me informed every step of the way. I have been bringing my vehicle here for More

by sonja.romero89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin in your service department
Oct 02, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Anthony Montemorano, General Manager

September 28, 2020

Service tech was rude and tone of voice was unprofessional. His form of communication could use some customer service coaching. I will not be back to this location anytime soon. More

by Rachel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve
Sep 29, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Cory Reeves, Service Manager

Sep 29, 2020 -

Rachel responded

Cory, You & I spoke yesterday regarding this issue. It appears you are satisfied with your course of action. I will not be back to this location. I spoke with Shawn at the Lomas location & he & his team will be the only certified mechanics to service my vehicle and will continue to have my service for further vehicle needs/wants. Best, Rachel

September 28, 2020

Took my vehicle in for an oil change. Service was fast, my appt time was honored, and I waited a minimal amount of time. Very happy with my experience. More

by Lbermudez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 29, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Anthony Montemorano, General Manager

September 27, 2020

Prompt, courteous service performed in less time than estimated. Clean waiting area. Appointment for desired day and time was available. Courtesy car wash was much appreciated. More

by LMB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Knecht
Sep 28, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Anthony Montemorano, General Manager

September 23, 2020

My service writer realized what the problem was before the technician and had the technician fix the problem in a short period of time. I was really happy considering that it was cover under the warranty More

by philvigil
Recommend Dealer
Yes
Employees Worked With
Martin Aragon - Service Writer
Sep 24, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Anthony Montemorano, General Manager

September 22, 2020

Let me start by saying that I got to this location by accident but am so happy that I did. I originally had an oil change appt at an location across the street (at the time I didn’t realize the error). T More

by hellokrissy777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Aragon, Michael Valentine
Sep 23, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Anthony Montemorano, General Manager

September 19, 2020

Went to pick up our vehicle and the back windows were down for who knows how long. (They had our vehicle for many days.) The service tech was very unprofessional and was pushing our concerns off on whom More

by Unhappy Customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joshua Baca, Chad Adams
Sep 22, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Cory Reeves, Service Manager

September 19, 2020

felt scammed out of the whole situation. they took of my tire coverage, gave me two services of oil change on a 60 month term, never told me about any of it. I had to go back and sign my contact multiple ti More

by garag
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad Adams
Sep 22, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thank you for your feedback. We want each customer to feel like they enjoyed a transparent car buying experience, clear of any confusion or misunderstandings. I hope that you’ll give me the chance to ensure everything was handled properly and to answer any questions you might have. Please give me a call and we can get to the bottom of this together. - Shawn Black, Sales Manager, (505) 792-7013

September 18, 2020

Johnny our salesman was very kind to my husband and i..he was very perfection and made sure we got what we needed and wanted! More

by Monica Hines
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny
Sep 18, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Hud Romero, Store Manager

September 16, 2020

They are very friendly and helpful.I think I was charged They are very friendly and helpful. I think I was charged for an oil change that was prepaid. Other than that I was pleased with the service More

by Luannepuchi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Adams
Sep 17, 2020 -

Larry H. Miller Hyundai Albuquerque responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Anthony Montemorano, General Manager

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