Larry H. Miller Hyundai Albuquerque

The salesman was helpful, but the rest of the staff left a lot to be desired. I wanted to know if my extended warranty covered a problem that the car had. It simply required a yes or no answer. It took t a lot to be desired. I wanted to know if my extended warranty covered a problem that the car had. It simply required a yes or no answer. It took three phone calls, two personal visits to the dealership and a full week to get the answer. The financial man was asked twice to call me with an answer but failed to do so. Finally, a manager got the answer I needed. The service department is also poor. I asked if all the doors could unlock when I turn off the engine, like other cars do. The service guy said "no". However, I found a setting that permits that. I also told him that my remote key opens the hatchback, but it will not close the hatchback if I press the button a second time. He told me that the remote is NOT supposed to close the hatchback. This is a total lie and goes against every other car on the market. Quick to take your money and but a let-down afterwards. More

They have helped keep my Hyundai elantra going for 11 years. They are dependable and I literally have trusted LHM service with my life. We have a great relationship. years. They are dependable and I literally have trusted LHM service with my life. We have a great relationship. More

They are professional, kind, caring and focus on customer satisfaction. They have always performed quality work when I have taken my car in for servicing satisfaction. They have always performed quality work when I have taken my car in for servicing More

The customer service is lacking big time. The rep walked right in front of me and didn't ask if I needed help. I had to go to him and request assistance. I asked if my mileage had been regist The rep walked right in front of me and didn't ask if I needed help. I had to go to him and request assistance. I asked if my mileage had been registered for my mileage reimbursement. The rep told me that I would have to wait a minimum of 40 minutes because he would have to re enter all the info. He said it would have to be done on my next appt. I was not happy; therefore I did not renew my maintenance contract. Then he told me that I could go find my vehicle parked outside. My vehicle has always been brought to me. I can understand if they were busy but there were no other customers in the service area. I have always been pleased with Hyundai, but this was a big disappointment. More

Horrible communication and even harder to get ahold of anyone. Left voicemails for the manager and no return calls. DO NOT recommend at all! Took car in and they “fixed” the issue not a week later car was anyone. Left voicemails for the manager and no return calls. DO NOT recommend at all! Took car in and they “fixed” the issue not a week later car was worse. Mind you they had the car for about 2 and a half weeks the first time and didn’t get a loaner vehicle. Take it back in about a week after picking it up the first time and this time we insisted to get a loaner vehicle. This time they have had my vehicle for a month and it just sat there until I finally got a ahold of someone because again there was no communication from them whatsoever. Finally get the ball moving and they recommended we get the spark plugs replaced and it’ll fix the problem. So we agreed to this. Went to pick our vehicle up and paid close to 400 dollars to change spark plugs. Drove the car possibly 10 miles from the dealership and the car starts to do what it was doing what it was doing the first time around. So turned back around and took it back to the dealership. ONLY reason we keep going back is because car is still under warranty and there is a MUCH bigger issue then just spark plugs and ignition coils from the first “fix”. More

Everyone was courteous. They were knowledgeable and did what they said they were going to do. They were knowledgeable and did what they said they were going to do. More