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Larry H. Miller Hyundai Peoria - Service Center

Peoria, AZ

4.7
1,437 Reviews

1,437 Reviews of Larry H. Miller Hyundai Peoria - Service Center

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March 17, 2023

Got to my appointment early and they checked me right in. Left the car because I had another appointment and it was ready and washed when I got back. Easy peasy! I enjoyed working with Nick and hope that he More

by kathygolfgal7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Habben
Mar 19, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for your positive review. Our team works hard to create a smooth and satisfying process, and it's wonderful to hear that we were able to do that for you. We hope to see you soon for all your future automotive needs. - Rick Trinkl, General Manager

March 16, 2023

Made an appointment over the phone. When I brought my vehicle in Alexandria said they would not be able to look at it for 4 or 5 days and that I could leave it or come back next week. I More

by Frank
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexandria
Mar 22, 2023 -

Larry H. Miller Hyundai Peoria responded

Hello, Frank. Thank you for bringing this to our attention. We take all feedback seriously and are committed to continuously improving our customer experience. We apologize for any inconvenience and would like to hear more about your visit. Please reach out to us directly so that we can discuss the matter further. - Rick Trinkl, General Manager, (480) 887-8450

March 15, 2023

Ashley has always been the best. Used LMH for over 20 years. Keep coming back because I trust them and they get the job done. Customer service is a priority. More

by wkrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for the 5-star rating and for choosing our dealership for your automotive needs! We're happy to hear that you had a great experience with us and that our team was able to assist you in a timely and professional manner. We look forward to serving you again in the future! - Rick Trinkl, General Manager

March 14, 2023

Thank you Ashleigh Ray for taking such good care of me every time I come in for servicing. You are very kind, professional and helpful. Lisa More

by Lisa M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Larry H. Miller Hyundai Peoria responded

We appreciate you choosing our dealership for your automotive needs and we're glad to hear that our team was able to assist you in a friendly and professional manner. We value your feedback and thank you for taking the time to share your positive experience with us! - Rick Trinkl, General Manager

March 14, 2023

Quick fix of three Hyuandai recalls on my 2017 Sonata. Just scheduled an appointment, dropped it off, and picked it up a few hours later. The dealership is great, Hyundai Corporation not so great. More

by Rachel7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for the kind words and for choosing our dealership for your automotive needs! We're thrilled to hear that our team was able to provide you with the level of service that you expect and deserve. We appreciate your business and hope to see you again soon! - Rick Trinkl, General Manager

March 14, 2023

The service manager Amanda was so courteous and helpful. I was having a key fob unresolved and frustrating issues from a different local dealership. She helped me resolved it with so much patience. Thank y More

by Gl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Neitzel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Larry H. Miller Hyundai Peoria responded

We're glad to hear that you were happy with the service you received at our dealership! Our team works hard to provide top-notch customer service and quality work, so it's always great to receive feedback like yours. Thank you for choosing us for your automotive needs and for leaving us a 5-star review! - Rick Trinkl, General Manager

March 12, 2023

I was very disappointed in the way I was treated when I last visited the service department on March 10th. I had taken a day off work because Alexandria told me to bring it in at 1pm. I was next in line More

by lbasch913
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashleigh Ray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Larry H. Miller Hyundai Peoria responded

Hello and thank you for taking the time to share your feedback about your recent experience at our dealership. We apologize for any inconvenience you experienced during your visit to our service department. We strive to provide the highest level of customer service and it appears that we fell short in your case. We would like to investigate this matter further and address any concerns you may have. Please reach out me directly at your earliest convenience so we can discuss this matter in more detail and work towards a resolution. We appreciate your loyalty as a customer and hope to have the opportunity to restore your confidence in our dealership. - Rick Trinkl, General Manager, (480) 887-8450

Mar 16, 2023 -

lbasch913 responded

Thank you Rick for contacting me. I did bring the car back and Kevin did a great job with his customer service skills. I was very pleased to have my car finally fixed. I've had this "engine light on and off" since I bought the car in October 2022 and it's been a concern for me. As it turned out it was the OCV Valve which they replaced. Kevin and Alexandria both have restored my confidence in Larry H Miller Hyundia in Peoria and I'll remain a customer. I've only had the best of service until this last incidence and it may have been a bad day. Thank you again for getting back to me.

March 12, 2023

Very helpful, they were able to fix my issues I had with my car. Shout out to the manager ! More

by Madrigal00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager Mike I believe was his name.
Mar 14, 2023 -

Larry H. Miller Hyundai Peoria responded

We're so pleased to hear that you had a positive experience with our dealership! Providing top-notch customer service and quality work is our top priority, and we're thrilled that our team was able to meet your expectations. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future! - Rick Trinkl, General Manager

March 10, 2023

Melissa (service rep) helped diagnose a difficult problem that was bothering me for many months. well worth the time spent in the waiting room. they earned my business again. More

by mrBilll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Larry H. Miller Hyundai Peoria responded

We're delighted to hear that our team was able to provide you with excellent customer service and quality work during your visit to our dealership. Thank you for choosing us for your automotive needs and we appreciate your business. - Rick Trinkl, General Manager

March 06, 2023

My service call at Larry H. Miller Hyundai with Dustin exceeded my expectations. Repairs and oil change were completed on time and everything was done perfectly. Even though t More

by Movieman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

Larry H. Miller Hyundai Peoria responded

We are overjoyed to read about your positive experience at our dealership. Our goal is to provide top-notch customer service and it's great to hear that we were able to meet your expectations. We look forward to serving you again in the future. - Rick Trinkl, General Manager

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