Larry H. Miller Lexus Murray

They are great. Appreciate them letting us know the status of everything happening. Thank you Appreciate them letting us know the status of everything happening. Thank you More

We took our 2023 Lexus RX350H in for service hoping to find out why the engine revv’d excessively coming down and going up hills. It stumped the service people initially and they had the car for nearly 3 find out why the engine revv’d excessively coming down and going up hills. It stumped the service people initially and they had the car for nearly 3 days, but they were persistent in looking into it. Initially, they said nothing was wrong but I didn’t accept the response. They looked further into it after we took them on a test drive. Turns out it is a ‘Hybrid’ battery management program in the navigation system that ‘predicts’ the need to manage the battery charge level. The system analyzes the route of travel, topography and destination and picks a gear that will most beneficially charge and manage the battery. The problem is that it will do that irrespective of surrounding traffic resulting in your rate of travel being slower than normal flow. Fortunately this function can be disabled in the navigation menu which was done. This is an awful feature simply because it is not something that can be easily turned on or off as you are driving. You must stop the vehicle and go into the (very complex and non intuitive) navigation menu to manage. If this is really such an important feature, Lexus should give it a stand alone menu selection on the screen or steering wheel or, enable the paddle shifters to override the function allowing the engine to shift into a more appropriate gear so that the engine is not racing at 4-5k rpms. This is a problem. I like the car overall but find the screen functions are over complicated and not intuitive. My Mazda and Ford are much easier to use. More

We think so much of Chari Wilson. She was a great help and easy to work with. She was a great help and easy to work with. More

Very clean and well presented cars and products. Nice, approachable and knowledgeable sales staff. No pressure. Nice, approachable and knowledgeable sales staff. No pressure. More

Felt well taken care of Westin- great deal on a great car. Good amenities at the dealership as well. Will be back car. Good amenities at the dealership as well. Will be back More

Brougjt my car in for service snd a fuel issue. Service department got rio on it. Replaced the fuel pump Service department got rio on it. Replaced the fuel pump More