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Larry H. Miller Lexus Murray
Murray, UT
772 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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772 Reviews of Larry H. Miller Lexus Murray
Helpful January 14, 2024
Some of the employees are excellent and some need some customer service training! I recently Purchased my second Lexus, and it was almost double the price of the first one. I was so impressed with the customer service training! I recently Purchased my second Lexus, and it was almost double the price of the first one. I was so impressed with the service first time around many years ago and now, the service I’ve been getting this year has paled in comparison. This 60K brand new car has had many issues from computer problems, recalls and they can’t even make the time to wash and clean the car when u are there… it took 6months to get mats and to find they were not the right size… its been literally 1 thing after another and it feels like pulling teeth for them to rectify their mechanical issues… not impressed and very disappointed… The sales guy had the audacity to tell me to look at the sidewall of my tires and call the manufacturer of tire to get help…both back tires( brand new) were losing air daily… are u Fing kidding me??? They definitely need to hire more people in service department and teach the sales guys to be better accommodating and assisting their clients with the service issues. -customer service 101 (figure out how to get client's car fixed timely and client satisfaction ( I purchased a ton of extra coverage and services to be told to call the tire manufacturer??) Lexus, get sales team more training on customer service! I had a friend with worse service than mine and she went out of State to buy a Lexus.. pathetic…I think I’ll buy a Mercedes next time. More
by JB
Employees Worked With
James sales- disappointed , Kim service- great
January 14, 2024
The service department stayed late to get my car in. Then they did a great job diagnosing the problem and fixing this issue. All in all they did a tremendous job! Then they did a great job diagnosing the problem and fixing this issue. All in all they did a tremendous job! More
by Satisfied Customer
Employees Worked With
Carter Clyde, not sure about the technician
January 13, 2024
Carter is the best! So friendly and helpful! My appointment ran over so he got me a loaner. Explained everything in detail too. So friendly and helpful! My appointment ran over so he got me a loaner. Explained everything in detail too. More
by ScottyB
Employees Worked With
Carter Clyde
January 13, 2024
Bought a Certified used Lexus about 6 months ago and had the first service done today. Carter was awesome! He answered all my questions and made sure I was comfortable with everything while I waited. the first service done today. Carter was awesome! He answered all my questions and made sure I was comfortable with everything while I waited. More
by ibirishdom
Employees Worked With
Carter, Jim Brown
January 13, 2024
Great dealership! Weston was amazing to work with. Honest, kind and reliable. Would definitely recommend both Weston and the dealership in general!! Weston was amazing to work with. Honest, kind and reliable. Would definitely recommend both Weston and the dealership in general!! More
by mckellamanda
Employees Worked With
Weston McKell
January 13, 2024
Service advisor was nice! The technician did an oil change and multipoint inspection. The technicians voice was very clear and informative. The technician did an oil change and multipoint inspection. The technicians voice was very clear and informative. More
by lynaphan5678
Employees Worked With
Xochitl
January 12, 2024
Good service. Trade in was below blue book. Finance man was trying to sell me expensive services which made the trade in worth even less. Trade in was below blue book. Finance man was trying to sell me expensive services which made the trade in worth even less. More
by Blnorman4
Employees Worked With
Jim Brown
