Larry H. Miller Subaru Boise

We went to Boise because the color my daughter wanted was not in Twin Falls. We were glad we went there had a great experience. Lance was great.

So, I had a horrible experience with Larry H. Miller Chrysler. My wife bought a car from their Subaru dealership. First service was okay. Second? They warned her the Oil change package we bought with the car was "expiring." Then? A nail in the sidewall of the tire, unrepairable. Only on further examination, it was not in the tire, and we bought a tire we did not need to. She complained to the service manager, no response at all. Of course, a single tire offers no warranty--so we're out the money. Second time in for a low tire warning? This time the nail is coincidentally in the sidewall too. Except it's not. It's in the tread. Their solution? Buy another new tire? So we would have purchased half a set of tires, still with no warranty. So if the same thing happens next month? Solution from Larry Miller? Buy another new tire. NOPE. So we took it to another tire place. Who fixed the tire no problem. And our plan? Buy a brand new set of tires for a brand new car, ones with a road hazard warranty this time, since apparently that is not covered on a new car, even though the tires were brand new, premium upgrades. We would have been better off to buy the car with the cheaper tires, and have a different shop put them on so we would at least have a road hazard warranty. This is ridiculous. We're done with the Larry Miller family of dealers, and you should be too.

The salesman, Peter, was friendly, respectful, knowledgeable, and courteous. I felt that the staff went the extra mile to get me the vehicle I wanted. I will recommend this dealership, and Peter in particular, to anyone looking for a new car!! Thank you to all!!!

Troy reached out as our lease got close to the end. Worked with us. Showed us several cars. Was very friendly and helpful. Would buy from him again.

My wife and I visited the dealership 3 times. Once when they weren’t open, once to drive a vehicle, and once to buy. No pressure and a pleasant experience.

I made an appointment to have my oil changed and to get diagnostics/quotes on two issues I'd noticed with my car. I knew this would likely take some time so I brought my work with me. I showed up for my appointment at 10 am and was checked in. This was the last time I interacted with an employee until I flagged down an employee at 3:30 pm to find out the status of my car. It took until 4 pm to find out that my car had its oil changed and to get the results of the diagnostics. The guy apologized for the wait and told me that next time if I was waiting for a long time I should check in to find out what the deal was. They gave me a quote and told me they were going to comp my oil change for my wait. Thirty minutes later they told me that they had also run my car through the car wash. I asked them to order the part for one of the issues I had them check. It has been over a month now and I haven't heard a single thing from them about the part. I've had great service in the past from them before they switched to their new location. But every time I've gone in for service since they moved, I've had longer wait times than I would expect and little or no interaction with the staff between when I dropped off my car and when I paid for the service. This time was even worse. All it would have taken was to have a person come and talk with me, tell me my car was delayed in the lineup, that they were busier than they normally are, that they were down a couple of mechanics...anything. But I heard nothing from them.

Never felt pressured to buy a car. Neil was super helpful and nice and the finance manager helped us stay within our budget ! Highly recommend ! Great deals on cars as well !

Although Larry H Miller Subaru is 62 miles from my home, I make it a point to have my Outback serviced there because they understand what "Customer Care" is all about. It all started when my car had a "low tire" reading. I was already distraught having just visited a family member in a Boise hospital, but any kind of car "trouble" was the last thing I needed so far from home. Navigation system guided me to Larry H. Miller Subaru; I explained my predicament; they had it fixed in a few minutes and my car was returned to me having had a fresh wash as well. Everyone...I mean everyone... in the service department was sincerely welcoming with a smile and a can-do attitude. From that brief experience I made LHM's service department MY service department. They have provided excellent customer service every time.

The car was ready in less time than estimated. The lounge area and restrooms are clean and comfortable. The service personnel were friendly and explained the results of the servicing to us. Very happy with this dealership.

LHM gave us a great price on our trade in, so we decided to go ahead with a lease option and that was a positive experience.