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Larry H. Miller Toyota Corona - Service Center

Corona, CA

4.6
653 Reviews
Call Service Center (877) 611-0050

653 Reviews of Larry H. Miller Toyota Corona - Service Center

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June 10, 2024

Gabby was very professional, helpful and knew what she was doing. Felt very comfortable working with her More

by ritaaikins02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2024

I had an appointment and they took me right away. Then they explained what the inspection show & a light that they just replaced was out & they did change me More

by Lbow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 09, 2024

Great experience, great customer services, , they took care of my car very professionally, i would definitely recommend this dealer! More

by Pazrodrigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Abreo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Wood
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June 08, 2024

The service department representative had excellent customer service skills. I had made an appointment on line for my navigation system to be looked at, when I got to the dealership for my 3;00 appoi More

by Msv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celeste Abreo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

In time car dropped they call for Lyft drop me home exactly one hour call the care is ready very good excellent service More

by a.alroubieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

I took my car in for oil change. Was told that cabin air filter and engine filter needed to be changed. The air filter was put back upside down and all the junk in it was going into More

by Thinkingwoman2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Avelar
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have not connected by the time you find this response, please reach out to me directly. I look forward to resolving this together. - Mike Schepise, General Manager, (951) 444-7983

Jun 13, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, thank you for bringing this to my attention. I would appreciate the chance to speak with you about your service experience. If we have not connected by the time you find this response, please reach out to me directly. I look forward to resolving this together. - Mike Schepise, General Manager, (951) 444-7983

Helpful
June 07, 2024

I was just unpleasant with a horrible customer service. And the service I got my tires got rotated and it’s just a little things that they didn’t do which they didn’t put the tire cap back on my tires so n More

by allmotorbeas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Pena
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, I apologize for the unpleasant experience and the inconvenience caused by the oversight during your service. Please contact me directly so we get to the bottom of this and make sure your tire caps are properly taken care of. I look forward to hearing from you. - Mike Schepise, General Manager, (951) 444-7983

Jun 13, 2024 -

Larry H. Miller Toyota Corona responded

Hello there, I apologize for the unpleasant experience and the inconvenience caused by the oversight during your service. Please contact me directly so we get to the bottom of this and make sure your tire caps are properly taken care of. I look forward to hearing from you. - Mike Schepise, General Manager, (951) 444-7983

Jun 13, 2024 -

allmotorbeas responded

I’ve already talk to Jonathan about this situation, he said come back whenever I’m in the area, again an inconvenience for myself. For your dealership it’s an easy fix for me to take time out of my own schedule for your mistakes. Also the turnaround for service was extremely long, this is my first Toyota, coming from GMC. Drop off at 7am for oil change and tire rotation takes over 5 hours, with a 7am appointment. Honestly it just doesn’t meet my standards for customer service.

Helpful
June 06, 2024

The technician and service representative kept me updated in the progress of my car, and they told me what additional service was necessary. They explained these needed repairs by showing me photos. They als More

by deenamhaas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 06, 2024

I loved that I ride was given to me, to come home and back to pick it up. More

by Maria.carter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Puildo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste Abreo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 06, 2024

Bad communication. Not the first time. Unfortunately this is why I will never purchase a vehicle from this location. More

by drschlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven Avelar
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Larry H. Miller Toyota Corona responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. Please call me at your earliest convenience, and we can work together to arrive at a resolution. I hope to hear from you soon. - Mike Schepise, General Manager, (951) 444-7983

Jun 12, 2024 -

drschlo responded

I also confirmed the tires would be rotated during this service. The advisor asked me to leave the key lock in the cup holder which I did. When I reviewed the paper it shows no rotation. Key not provided. The key lock was left in the drivers side cup holder just like I was directed to do. Very sad I have to driver to another dealer to get good service.

Jun 13, 2024 -

Larry H. Miller Toyota Corona responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. Please call me at your earliest convenience, and we can work together to arrive at a resolution. I hope to hear from you soon. - Mike Schepise, General Manager, (951) 444-7983

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