Larry H. Miller Toyota Lemon Grove

Amazing experience They were truly amazing ! They were very helpful and made sure we were all taken care of. Thank you sherry for helping me get my first car ! They were truly amazing ! They were very helpful and made sure we were all taken care of. Thank you sherry for helping me get my first car ! More

Comforting Overall a great experience for me, my initial intentions were to just get my wife’s car looked at but the deal that I was offered by oned was too good Overall a great experience for me, my initial intentions were to just get my wife’s car looked at but the deal that I was offered by oned was too good to pass up so I took a chance and was happy with my purchase yesterday. Would definitely come back for future purchases. More

The purchase was great. The experience after was a mess. The purchase of our car was great. The car needed repairs that were noted before we drove home. The 3 month ordeal that ensued was horrible. It’s like The purchase of our car was great. The car needed repairs that were noted before we drove home. The 3 month ordeal that ensued was horrible. It’s like no one at lemon grove Toyota has ever sold a car that wasn’t a Toyota product. Every time I came in I had to retell the story. Every time I came in someone else from the dealership had to verify that what I said was correct by checking it on my car themselves. I spoke to more than 8 people about the repairs at separate times. I had to take my car to your service department twice without any resolution. I took it to a ford dealership 3 separate times before it could actually be fixed because your dealership had me use the warranty I purchased rather than fixing it themselves-and my warranty had a deductible I was not willing to pay since the repairs were the dealerships responsibility. I even called and talked to your general manger towards the end of this ordeal-hoping that he could simply fix this mess. He apparently tossed my issue to yet another salesman who called me and needed me to tell him the whole story AGAIN. If the general manager was going to pass on a customer issue the least he could’ve done was relay what the problem was. Worst customer service ever. It has been a lesson learned and I will never again drive a car home that is not in full working order. So no, I would not recommend your dealership to anyone. If I had no issues with car then it would’ve been a perfect experience-but that’s point right? When you have issues with the product you buy, that’s when you see the real customer service come thru. And sadly your dealership treated me as if they had no idea how to handle repairs on a product that was anything other than a Toyota. I had a very easy going attitude thru 3/4th of the 3 months trying to get the repairs done, however in the end you finally exhausted my patience. More

BEST fri...ken Deals in Southern California My salesman tony helped me till we found what the Doctor recommended a 2019 TACO then made the deal with Joe and he is the most honest and reasonable My salesman tony helped me till we found what the Doctor recommended a 2019 TACO then made the deal with Joe and he is the most honest and reasonable person I ever dealt with in the 20plus transactions I made in my life,Joe-and tony gave a deal so tham good I wanted To Slapp My MAMa!! This dealerships customer service skills are Amazing from management all the way to the salesman compare to other Toyota dealers i was shopping around @ I strongly recommend this guys! They are the Best !! More

Customer service I absolutely love the customer service at the lemon grove location. All the crew from the office, to the sales to the service crew. Friendly, fast pac I absolutely love the customer service at the lemon grove location. All the crew from the office, to the sales to the service crew. Friendly, fast paced and quantity work. i look forward to seeing them again. More

Friendly experienced Very good experience. Right on time and I didn’t had to wait for service. Gilbert was very knowledgeable and patient. I would come back Very good experience. Right on time and I didn’t had to wait for service. Gilbert was very knowledgeable and patient. I would come back More

They do a good job but very expensive I was mostly happy with my service at Larry Miller Toyota, although the service advisor suggested new tires, I asked him to give me a quote, he said h I was mostly happy with my service at Larry Miller Toyota, although the service advisor suggested new tires, I asked him to give me a quote, he said he would, but when I got home with the vehicle I realized he had neglected to do so. Also he did not call me when the work was done, I had to call him. For the price I paid I expected better attention to detail. More

Trudy Roux Service was excellent. Trudy greeted me immediately upon arrival. As a consumer, having someone meet me at my car makes me want to return again. Trudy Service was excellent. Trudy greeted me immediately upon arrival. As a consumer, having someone meet me at my car makes me want to return again. Trudy had my car ready within in an hour. Something I value about her service. More

Giovanni was amazing. Great people person. He took the time to understand me instead of trying to hustle me. Me my needs completely. Yes I plan to buy all my future vehicles with him. He took the time to understand me instead of trying to hustle me. Me my needs completely. Yes I plan to buy all my future vehicles with him. More

Great Job! The staff, particularly Art Taylor and Jere, were welcoming, kind, patient and informative. Art made himself available to answer every (and there wer The staff, particularly Art Taylor and Jere, were welcoming, kind, patient and informative. Art made himself available to answer every (and there were many) question I had. I'm very appreciative of the attention to detail ...and to me! More