Larry H. Miller Toyota Lemon Grove

Great experience I managed to have this review written by a friend due to my limited English communication skills. The new Rav4 was purchased during their Labor Day sa I managed to have this review written by a friend due to my limited English communication skills. The new Rav4 was purchased during their Labor Day sale event, I got what I wanted at a great price with 0% financing More

We keep coming back We buy our new trucks at Bob Baker Toyota because they are so professional. They expeditiously do the paperwork so you can be in and out. We just pur We buy our new trucks at Bob Baker Toyota because they are so professional. They expeditiously do the paperwork so you can be in and out. We just purchased our 4th vehicle and we will keep coming back! Darnell Jackson was patient and funny. Jeff did a dynamite job getting our payment to where we wanted it. More

Marco provided stellar service- 15 stars on a scale of 10! Marco was responsive and provided stellar service. I was initially worried about going to a dealership, as I didn't want to be talked into paying for Marco was responsive and provided stellar service. I was initially worried about going to a dealership, as I didn't want to be talked into paying for things I didn't want. But Marco made me feel that he cared about what was important to me. He answered my calls, even though they were at inconvenient times (very early in the morning and rather late--I was really excited and focused once I decided to purchase a car). He was able to get me an extraordinarily good deal! He was not pushy with the dealer add-on options, and suggested only what he thought I might really find useful. When I explained that I wasn't interested in certain options, he understood. It was truly a pleasure to deal with someone who was honest, polite, and truly cared about the customer. I'm delighted with the exceptional level of customer service I received. If I ever needed to buy a car again, I know exactly who I would go. I highly recommend him! More

This place is a joke. Called them before even going down there to see if we would qualify for a car. Did all the credit stuff over the phone so we wouldn't be wasting our time. They approved us over the pho there to see if we would qualify for a car. Did all the credit stuff over the phone so we wouldn't be wasting our time. They approved us over the phone so we went down there immediately. When we got there they immediately showed us a car that we fell in love with. They worked with us with the down payment, filled out the paperwork, signed every document and left really happy. Fast foward to to now a whole month later and the dealer is calling us saying we need $2000 more to keep the car even though we have all the legal documents saying they can't do this. Been harassed every day telling us to make a higher down payment and that they womt tell us anything over the phone. Complete crap trying to scam money out of people just trying to get a safe car for their son. More

After a week negotiating a fair price for a 4runner, my husband received a phone call from Dale on a Saturday to come down to the dealership to make a deal. So we went the next day very excited , only to b husband received a phone call from Dale on a Saturday to come down to the dealership to make a deal. So we went the next day very excited , only to be disappointed. It was a complete waste of time and gas for us. They had sold the vehicle on Friday. So why call us on Saturday ? They should have taken the time to look on their lot to see if it is still there before calling us and wasting our time. More

Bought a used Forester from them this year. Great car, was traded in for some Toyota I guess. Salesmen were generally helpful though the Internet Sales Director, who was in charge of the sale of the car, was traded in for some Toyota I guess. Salesmen were generally helpful though the Internet Sales Director, who was in charge of the sale of the car, was completely unhelpful. I took the car home and found that there was a factory alarm system installed which I had no means of disarming save unlocking the car manually and rushing to put the key into the ignition and turning off the already blaring alarm. I took the car the next day since it was obvious that there was a missing keyless entry "clicker" which was lost in the THREE months the car was sitting on the lot. The director said this was not his problem since he didn't know what was with the car when it was traded in. How can your overlooking inventory not be YOUR problem? He refused to pay for a replacement even though it was his responsibility and directed us to ANY Subaru dealership where a replacement would cost $50. I just went to a few Subaru dealerships and found that the programming would cost $50 and the remote itself another $150. Thanks for a wonderful car Bob Baker and horrible service. ..... Within just a few hours of my posting, a customer service rep from Bob Baker Toyota contacted me in order to resolve the issue at hand. She helped me get the alarm system issue sorted all "on the house." I dropped the car off and an hour later I had two keyless entry remotes in hand. Here's to Bob Baker making it right. More