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Larry H. Miller Toyota Lemon Grove

Lemon Grove, CA

4.7
718 Reviews

6800 Federal Boulevard

Lemon Grove, CA

91945

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718 Reviews of Larry H. Miller Toyota Lemon Grove

November 03, 2014

Easy car buying My wife and I stopped by Bob Baker to check out the back seat of many cars to see which one had the most room for our new born. Darnell showed us our More

by Aaron Gonchoroff
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Jackson
Nov 03, 2014 -

Larry H. Miller Toyota Lemon Grove responded

Aaron G., Wonderful! I am so pleased to hear that your experience with us was truly exceptional. Congratulations on your new Camry! Darnell is a valuable member of our team and he will be delighted to hear your kind regards. Thank you for this outstanding recommendation and please don't hesitate to call or stop by if you need anything. Welcome to the Bob Baker family! Best regards, Jennifer O'Brien Customer Relations Manager jobrien@bobbakertoyota.com 619.287.2400

September 01, 2014

Great experience I managed to have this review written by a friend due to my limited English communication skills. The new Rav4 was purchased during their Labor Day sa More

by sw5490
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shuai Wang, J.R. Kaminski
May 25, 2014

We keep coming back We buy our new trucks at Bob Baker Toyota because they are so professional. They expeditiously do the paperwork so you can be in and out. We just pur More

by queenofcad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darnell Jackson
May 04, 2014

Rude Manager There is a rude manager working here . The sales consultant was OK until the manager step in and last minute about to close the deal the manager told More

by Rogerpogi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager with the rude accent and rude behavior
Oct 07, 2014 -

Larry H. Miller Toyota Lemon Grove responded

Rogerpogi, Thank you for taking the time to make us aware of this issue. I am sorry for the delay in response. I would like to at this time reach out and if you would like to discuss this matter further please feel free to contact me Mon - Fri 8:30am - 5:00pm. I apologize for the situation and any frustration this may have caused you. Your feedback and opinion matters to us. Regards, Jennifer O'Brien Customer Relations Manager jobrien@bobbakertoyota.com

April 06, 2014

Marco provided stellar service- 15 stars on a scale of 10! Marco was responsive and provided stellar service. I was initially worried about going to a dealership, as I didn't want to be talked into paying for More

by rhapsodyinlavender
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Margarito
April 03, 2014

Trying to sell me costly service that was not required. I booked the car for re-call work. I was told the car would be ready in the afternoon. When I returned I was told the recall could not be done, they d More

by martinahk
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Trudy Roux
May 05, 2014 -

Larry H. Miller Toyota Lemon Grove responded

H.Koechi, I am sorry to hear about your situation at our dealership. We strive to make customer service our top priority. If you would like to discuss this matter in further detail, either myself or the Fixed Ops. Director (Andy Hudson) would be available to help. Sometimes it can be hard to get the parts from Toyota Headquarters on recalls as they do only ship us a certain amount at a time and sometimes they are a little bit of a process to complete. Again we are sorry for your inconvenience and we are here if you want to discuss this matter further. Regards, Jennifer O'Brien Customer Relations Manager

March 22, 2014

I love my car and I appreciate both Fareez and Javier service. They were awesome. I would recommend your dealership to all my friends and family. The service was great and they made our life so easy. Nor More

by emaayah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fareez Maayah & Javier Chavez
May 05, 2014 -

Larry H. Miller Toyota Lemon Grove responded

emaayah, Thank you for taking the time to write such a positive review. We appreciate your feedback and are happy to hear you had such a fantastic experience here at Bob Baker Toyota! I will be sure to pass on this review to both Fareez and Javier as well as their Managers. Best Regards, Jennifer O'Brien Customer Relations Manager

February 24, 2014

This place is a joke. Called them before even going down there to see if we would qualify for a car. Did all the credit stuff over the phone so we wouldn't be wasting our time. They approved us over the pho More

by jdmaes153
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ramon
February 07, 2014

This experience was by far the best car buying experience I have ever had. Tim Saour made me feel very comfortable with my purchase and was very patient with me. He even stayed late to help me with my purcha More

by mcastillo1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Saour, Virgil De La Cruz
May 05, 2014 -

Larry H. Miller Toyota Lemon Grove responded

mcastillo1981, We are thrilled to hear what a Truly Exceptional sales experience you have had here at Bob Baker Toyota. Customer Service is our number one priority and it looks like Tim and Virgil displayed just that! Congratulations on your new vehicle and we hope to see you in the future for all your cars needs. Best Regards! Jennifer O'Brien Customer Relations Manager

September 16, 2013

After a week negotiating a fair price for a 4runner, my husband received a phone call from Dale on a Saturday to come down to the dealership to make a deal. So we went the next day very excited , only to b More

by sandovalmama
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dale
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