Larry H. Miller Toyota Murray

Horrible racist service at Service Department! ! I went to get an oil change without appointment. I got there around 12:00 pm, there were 4 customers inside the bay waiting to get serviced. I wait ! I went to get an oil change without appointment. I got there around 12:00 pm, there were 4 customers inside the bay waiting to get serviced. I waited about 8 min until someone came ask me what i need. I explained that I came without appointment but hoping to get an oil change. He said, "we will let you in. just move forward and wait" it wasn't a big deal if they couldn't let me in, I could come back other time if they are too busy. I was waiting about 15 min then other employees came ask me what I was waiting for. I told KYLE I'm waiting for an oil change then he told me "WE CUT OFF WALK IN 2 MIN AGO. if we do it you won't get a car until 6 pm." i told him the other employee let me in but KYLE said "oh he probably didn't know we cut off walk in 2 min ago. if you get closer to the door the door will open you can turn around!" I told KYLE I was already inside waiting but he said a manager told us 2 min ago to cut walk in. I asked KYLE then I want to talk to a manager. "Oh manager will tell you the same thing to you!" I was waiting 15 min for nothing, he said turn around and come back other day? what kind of customer service is that? I didn't get there closing time or not after cut off time!! I was already there waiting inside the bay 15 min. I don't know everyone coming after me had an appointments or not. I was waiting because of other service employee told me they will do oil change for me otherwise I would came back the other time. KYLE came back and told me that manager said ok for oil change but at that point I was done. I told KYLE and other employee who told me to wait, "I will never come back again because of how you treated me!" but they seemed didn't even care to lose one customer. I should have asked fully refund my pre paid oil change package. I would never recommend this SERVICE DEPARTMENT to anyone because of how KYLE treated me. I told my family and my co workers about experience and they agreed that it was discrimination. He wouldn't talk to or treat white male like that he would never get away with it. He treated me because I'm woman with colored skin. I had a great experience last time and there are great people work there but I would never go back because of KYLE. There are so many better places, respect all customers and appreciate business! NOT like Larry H Miller Toyota Murray! More

It was an amazing buying experience, thank you to mark helping me out with buying a car and making it feel easy helping me out with buying a car and making it feel easy More

Service department sucks! !! Over-priced and competency is a rarity. Proven fact, long time customers are not valued, only your wallet and bank account is. !! Over-priced and competency is a rarity. Proven fact, long time customers are not valued, only your wallet and bank account is. More

Preston Larsen has remarkable character. His honesty and integrity is unmatched. I fully trust him with my business. I’m certain he would be open about my options and offer me clear directi His honesty and integrity is unmatched. I fully trust him with my business. I’m certain he would be open about my options and offer me clear direction in any purchase. More

From the first time we purchased a vehicle at Larry H Miller in Murray from Scott Anderson, we knew we would ask for him anytime we wanted a new vehicle. He’s always come through for us. We’ve never be Miller in Murray from Scott Anderson, we knew we would ask for him anytime we wanted a new vehicle. He’s always come through for us. We’ve never been disappointed and will be back in the future, asking for him! More

We always ask for Scott Anderson when we’re looking for a new car. He’s great to work with, giving the personal attention to details in what we ask for and want. Scott communicates in a timely manner and c new car. He’s great to work with, giving the personal attention to details in what we ask for and want. Scott communicates in a timely manner and checks to make sure we’re satisfied. He is definitely our guy each and every time we trade in and purchase a new vehicle! More

I went to Larry Miller Toyota to look at a new 4x4. My salesman was Scott Anderson. He was awesome, and down to Earth which I appreciate. No pressure, in fact we talked about music too. Anyway, he My salesman was Scott Anderson. He was awesome, and down to Earth which I appreciate. No pressure, in fact we talked about music too. Anyway, he showed me all the options I could order if I wanted Toyota from the factory, and what they had in stock outside. It was a fun visit, I'll be there soon and have Scott handle my trade-in and purchase... More

Jose Escobar was great to work with. I knew what car I wanted when I came in. It hadn't arrived at the dealership yet and Jose explained that a $500 deposit would hold it for me. It cam I knew what car I wanted when I came in. It hadn't arrived at the dealership yet and Jose explained that a $500 deposit would hold it for me. It came in on the 18th and I picked up the car on the 25th. I plan on this being the last car I buy, so I got all the extras that Jose told me about. He scheduled an appointment to have everything done on the 1st and I am excited to pick it up tonight and see it. More

We were not planning on buying the day we stopped. But as soon as we saw the car, we had to have it. The car pretty much sold itself. But as soon as we saw the car, we had to have it. The car pretty much sold itself. More

Rating for Service Department. I have sent my daughter here a couple times to do an oil change. First time it was well over 2 hours for a simple oil change. Second time, I told he I have sent my daughter here a couple times to do an oil change. First time it was well over 2 hours for a simple oil change. Second time, I told her it was urgent she get in because her oil is critically low. She drives in, and is approached by Blonde lady with long eyelashes. She asks if my daughter has an appointment, ofcorse no, oil is low and just needs to be filled. Lady tells her she needs to back out and leave and set an appointment. My daughter then simply asks, can you tell me what kind of oil you are using. Lady flat out tells her, You should know that! Completely rude. Most service writers will say, I’m sorry we are slammed we can try and do that for you, but it may be several hours, would you like to wait! NOPE. First it sounds like this location needs to hire some more service techs, and while they are at it, replace this lady with some on that is more companionate and caring for a young lady that doesn’t know her car well enough to take care of this herself! I will not bring my Toyotas here and will never send my daughter back! Good Luck Larry H Miller service crew! There is better service elsewhere… by the way I called the same day and spoke to your customer service and asked for the Customer Relations manager to call me back on Monday, think they bothered? nope! Sounds like Customer service is lacking in all aspects of their business! More