Larry H. Miller Toyota Murray

Parker was very friendly and wanted to help me in everyway possible. He would take the time to go back and check on options that I missed after I looked over the car. Eric the used car Sales Manager everyway possible. He would take the time to go back and check on options that I missed after I looked over the car. Eric the used car Sales Manager was very easy to work with and we did not have to play the "back and forth" game. We LOVE our car and the experience we had at Larry H. Miller Toyota. I will definately recomend them to family or friends and plan on doing business with them again. Thanks Parker & Eric! Bobby C. More

I wanted to take a moment to tell you how very impressed and pleased I am with the service that I received today while buying my 1994 Toyota Land Cruiser. Brett Hansen was my sales consultant, he was very f and pleased I am with the service that I received today while buying my 1994 Toyota Land Cruiser. Brett Hansen was my sales consultant, he was very friendly and helped me find the perfect car in my budget. I recently lost my Toyota to a car accident and I was less than thrilled with the idea of buying another car. Brett listened to my concerns and he made the experience fun and easy going. He connected with me on a personal level and made me feel like a valued customer even though I was spending less than $10,000.00. I really couldn't have asked for a more friendly and professional sales consultant. Brett is a true asset to your organization and I wanted you to know how much I appreciated his service today. Just when I thought that the experience today couldn't have gotten any better Brett introduced me to Josh Ekenstam in the finance department.Josh has an incredible sense of humor and he had me laughing and smiling through the entire process. I have never had such an enjoyable experience while going over such boring material. In the past having to deal with finance people while buying a car made me wish that I was anywhere but there, but not today. Josh was friendly and professional while covering all of my options and he made sure that all of questions and concerns were answered clearly. I truly appreciate his combination of friendliness and professionalism. I couldn't have asked for a better experience today, which is why I gave the highest marks in all of the above categories. Thank you for taking the time to read this and I hope that you will thank both Brett and Josh for me. I will be buying all of my cars for the Larry H Miller in Murray as long as these two employees are there. Sincerely, James Van Ausdall 1994 Toyota Land Cruiser 10/23/2012 More

My $380 3 hour brake work turned out to be $1100 and a full day. Now, two months later I am being billed for the rental car they said they would pay for. Their customer service called a few days after m full day. Now, two months later I am being billed for the rental car they said they would pay for. Their customer service called a few days after my service. I told them that I wasn't happy with them. I was told a service manager would be calling me--that never happened. And my truck still pulls to the right when I brake. More

We really appreciated Dave V's help with the trade-in of our Toyota vehicles and the purchase of our Lexus this last Labor Day. We are not exactly the easiest pair to deal with, so we truly respect all our Toyota vehicles and the purchase of our Lexus this last Labor Day. We are not exactly the easiest pair to deal with, so we truly respect all of his patience, informative nature, and friendly attitude throughout the afternoon. Dave knows how to treat his customers and take care of their car buying needs in a kind-natured, genuine, and timely manner. His personality portrays an easy-going authenticity and a valid honestly for the information provided to the buyer: truly a rare combination in the car-selling industry. We hope to purchase future vehicles from Dave Voyles. Deon & Stephen James More

Sean responded very promptly to my first inquiry and provided clear responses to the point of each question I had. In the course of our subsequent discussions and offers, there was a miscommunication th provided clear responses to the point of each question I had. In the course of our subsequent discussions and offers, there was a miscommunication that resulted in a car being offered that didn't exactly match what I wanted. When the error was discovered, he quickly made the necessary correction and provided the appropriate and desired vehicle for my consideration. When I accepted and came to pick up the vehicle, his review of the car's features and funtions were precise and clear. All this was done in a friendly manner. After I drove away, a question arose. I called him at night and he took the time to provide the additional information I needed. He was a joy to work with throughout the process. More

I ahd a problem with the service my vehicle. The service rep was not easy to work with and felt very negative about the dealership. The service manager called me and took care of the situation to my satisfa rep was not easy to work with and felt very negative about the dealership. The service manager called me and took care of the situation to my satisfaction. More

Overall the best experience of all the dealership we visited. We actually had a rep who listened to what we wanted and helped us get it. I also felt that there was minimal haggling on the price and that visited. We actually had a rep who listened to what we wanted and helped us get it. I also felt that there was minimal haggling on the price and that the fees and closing were reasonable. My only feedback for improvement would be to improve the time management skills of the reps and management. We had to wait four hours just to buy the car once it had arrived. This was partially due to under-staffing in the finance department but also due to poor time estimation skills of the rep. There were multiple times in our dealings with him that he estimated how long things would take and he was way off. More

This is the 3rd car I have bought from this dealership. I have had a great experience buying all three cars. Dennis is very helpful and attentive. have had a great experience buying all three cars. Dennis is very helpful and attentive. More

Best experience ever buying a vehicle. Dealing with Dealerships is normally a bad experience, and I never thought that I would do a Dealer Review that will be positive…well, Larry Miller Toyota along w Dealerships is normally a bad experience, and I never thought that I would do a Dealer Review that will be positive…well, Larry Miller Toyota along with Alan Weeks and Josh Ekenstam proved me wrong. This was a car I bought from them coming from Texas. The communication was always excellent either over the phone or through the internet. The car was in the expected conditions. The General Manger did not want to close the deal over the phone with papers FedEx’ed, and had me to fly all the way over there to release the vehicle. Alan tried his best to get this policy away, but I guess a policy is a policy. Alan is one of those individuals that are very difficult to find: Honest, friendly, and a Car Salesman ! He is a great person and I will not hesitate to recommend him to anyone interested in buying a vehicle !!! Heck, I am maybe even buying another vehicle from him over the internet to be shipped down to here in Texas !!! That is how good he is and how good the experience was with Larry Miller Toyota. More

I have had numerous issues with the Rock Springs Toyota people. I told KC about all my problems and that I drove three hours due to the fact I was so sick of the Rock Springs people not even valuing me as people. I told KC about all my problems and that I drove three hours due to the fact I was so sick of the Rock Springs people not even valuing me as a customer. KC heard all my complaints, and as an effort to win my assurance that this dealership was going to take care of me.. he made sure I got a free lube job and oil change. I have NEVER had a service department do this for me. I was surprised, shocked, and confused that a dealership would go out of their way to win my business for good. I will defiantly be back, and this is the place to go! Free soda, coffee, hot chocolate or water; clean restrooms, free popcorn for the kiddos. Internet use is open for the public, and the offices are neat and tidy. KC is awesome! Friendliest, kindest staff I have ever met at a dealership. And I am defiantly glad to know my car is safe in their professional hands, and my business is important to them! More