I expected Larson VW to be just like any other dealership. I wanted to just gather some info about cars so that I could figure out what to do when my lease is up in six months. I girded myself, ready to run the sales gauntlet, ready to put up with a lot of high-pressure xxxxxxxx just to get some information.
I couldn’t have been more wrong. Or more pleasantly surprised!
We worked with David Barnave and Ken Ketchum. They were friendly, patient, and accommodating. They answered all of our questions and they arranged every test drive of every car we were curious about.
“But wait,” you say, “isn’t that their job?”
“Yes,” I say, “you’re right.” That is *part* of their job. The other part of their job is to move cars off the lot and into people’s driveway.
Here’s the thing, though: They’re more interested in making customers happy with the right deal at the right price on the right vehicle rather than just making a sale.
Let that sink in.
They’re more interested in making customers happy with the right deal at the right price on the right vehicle rather than just making a sale.
These guys showed an enormous amount of integrity in looking out for us, the customers. I don’t know about you, but this is the exact opposite of every other car-buying experience I’ve ever had. It was refreshing not to face high-pressure sales tactics. It was like having a concierge working for me to find just what I was looking for.
I’m a very, very satisfied car shopper!