Lasco Ford

Worst experience my husband and I had buying a used vehicle. We should have just left but we ended up making the purchase. We had made an appointment with Dakota which was the worst sales rep I have ev vehicle. We should have just left but we ended up making the purchase. We had made an appointment with Dakota which was the worst sales rep I have ever dealt with. We had everything lined up before we arrived at our appointment due to it being a 4hr round trip for us and we did not have all day to be at the dealership. They were well aware of this but continued to keep us there for almost 5hrs. and ignoring us while helping other customers. Another sales rep had offered to take us due to her not having any customers, but Dakota said no, he had all our information. During this time, we asked for spare keys 4 times during our appointment and Dakota kept saying he will have them ready. After purchasing the vehicle and signing all the paperwork, they then told us they have no spare key or a key to the locked tonneau cover and expressed their apologies, lunch was delivered and they were eating. I was so furious! The manager then says we will get ahold of the previous owner or send someone out to have keys made. After 16 days of still no extra keys the rear camera went out. My husband is currently trying to get them to fix this issue, but they are impossible to get ahold of. They ignore phone and text messages. After a few days of trying to call, we were finally able to make an appointment. They have already changed their story in the last few calls. First, they said they will fix the vehicle and it won't take long, they will give us a loaner in the meantime, but we need a credit card for the loaner. My husband and I do not have credit cards, so we refused the loaner. Now they are saying it could take months to get it fixed. I have currently owned this vehicle now for 19 days, still no spare keys and the rear camera is out! If they sit on this truck for longer than we've owned it, I will be calling Ford's Corporate Customer Service and report Lasco to the business bureau if this continues to be such a hassle. I have never been this furious or treated so poorly in my life. I would never recommend this dealership to anyone. More

Josh was excellent in helping select used car. But the car didn't last 25 hours before throwing multiple error codes and check engine lights. I went to two dealerships and one advised not to use But the car didn't last 25 hours before throwing multiple error codes and check engine lights. I went to two dealerships and one advised not to use until sorted out. Called sales manager No offer to repair of deal with. waiting for review by another Ford dealer for review of true status and negotiate a settlement. More

I live in Hartland and first discovered Lasco Ford in Fenton when they came right to my house for mobile service—seriously, they drove to me! That kind of customer service is rare, and it instantly set t Fenton when they came right to my house for mobile service—seriously, they drove to me! That kind of customer service is rare, and it instantly set them apart. Since then, they’ve earned all my business. Lasco Ford isn’t far from Hartland or Brighton, and they gave me the best lease deal out of every Ford dealer I talked to. The service has been top-notch every step of the way. If you're in Hartland, Brighton, or anywhere nearby, it’s 100% worth the short drive to Lasco Ford in Fenton. And when you go—ask for my salesperson, Will G. He made the entire process smooth, honest, and easy. Highly recommend! More

Great Dealership! Dylan Carroll was my salesman. He was delightful. He made my decision easy. I love my new Ford Ranger! Dylan Carroll was my salesman. He was delightful. He made my decision easy. I love my new Ford Ranger! More

Stevie was my saleswoman, amazing customer service and was very easy to talk to didn't feel pressured was very easy to talk to didn't feel pressured More

We have purchased or leased at least 4 vehicles from this dealership over the years and have sent our friends there. Always a great experience, keeps us coming back. We have visited and worked with Stevie Sk dealership over the years and have sent our friends there. Always a great experience, keeps us coming back. We have visited and worked with Stevie Skalski each time. More

See Stevie Skalski she is the best in the business! She will get your vehicle needs fulfilled in a concise and fun manner! She will get your vehicle needs fulfilled in a concise and fun manner! More

I had my vehicle serviced at LASCO Ford today. It was an amazing experience. My service advisors, David McDaniel and David Deckard, demonstrated professionalism, friendliness, and addressed all of It was an amazing experience. My service advisors, David McDaniel and David Deckard, demonstrated professionalism, friendliness, and addressed all of my automotive needs. I highly recommend LASCO Ford to anyone in search of exceptional service. More

Lasco Ford of Fenton made the car-buying process smooth, stress-free, and enjoyable! The staff was friendly, knowledgeable, and truly went above and beyond to help me find the perfect vehicle. Great selecti stress-free, and enjoyable! The staff was friendly, knowledgeable, and truly went above and beyond to help me find the perfect vehicle. Great selection, transparent pricing, and top-notch service. Highly recommend! More

Purchashed 2022 outback. 53000 dollar finance package. Battery died in a week. They replaced. No detail or appearance work done on car. Charged for it. Drivers door rattles o 53000 dollar finance package. Battery died in a week. They replaced. No detail or appearance work done on car. Charged for it. Drivers door rattles on closing. Rear backup sensor fell out of rear bumper cover on left side. Looking thru hole it has tape holding it in place. Further inspection noted clips holding bumper cover to car(3). MISSING. VIEWED UP INSIDE COVER....ALL SENSORS ARE TAPED IN PLACE. And mounting brackets for those clips are twisted up. Right-side seal on hatchback was not clipped in. This car was presented as no wrecks. What do you think? I stuck some fasteners in those 3 holes to keep from ripping bumper cover off. I would rate this as it now stands. Something NOT TO BE TOLERATED by a consumer. Lasco wish to respond? More