Lauderdale BMW of Pembroke Pines

Great customer service I planned on trading in my 2016 leases 582i. Liane was my sales representative. From the beginning she was great in explaining the new cars and helped I planned on trading in my 2016 leases 582i. Liane was my sales representative. From the beginning she was great in explaining the new cars and helped guide me to the right decision for me. The transition was so smooth with her help. More

My experience leasing the BMW 430i Excellent dealer. Everything turned out as promised. All the papers were ready to be signed. The car was ready to be delivered. The salesman Alejandro Excellent dealer. Everything turned out as promised. All the papers were ready to be signed. The car was ready to be delivered. The salesman Alejandro Borges was very efficient. More

Finally a dealer worth doing buisiness with Finally a dealer worth doing business with! When I decided to trade my late model sports car for a pre-owned late model BMW. I knew that I did not Finally a dealer worth doing business with! When I decided to trade my late model sports car for a pre-owned late model BMW. I knew that I did not want to waste time dealing with auto dealer xx. However that is exactly what happened with three of the four dealers I contacted. After hours wasted with each dealer (days in total) I contacted Lauderdale BMW of Pembrooke Pines. I spoke to Keith Osbourne. I informed Keith that I lived over four hours away. That I had a trade-in and that my time was valuable. I told him we needed to do the appraisal of my trade and negotiation over the phone before I would make the drive. Keith answered all of my questions about the car that I was interested in, sent numerous emails, took photographs and videos with his phone, took all the information on my trade, worked with his used car manager to do an telephonic appraisal, then sent me over all the numbers. The initial numbers Keith sent me were attractive and already so much better then the other dealers who lowballed my trade and refused to discount their vehicle. However those numbers were not so good that I couldn't refuse. I was in the process of writing a counter offer when Keith followed up with a phone call and assured me those numbers were worse case scenario numbers and they would get A LOT more attractive in person. Satisfied, I made the drive to Pembrooke Pines, at 6pm. When I arrived car that I was looking at purchasing was filled with gas and already being detailed. As soon as I arrived there Keith started an appraisal on my trade-in. After the appraisal I was shown numbers. Once I looked at their car and was satisfied that I wanted it. We started the negotiation. Ultimately three dealership employees kept the shop open until 9:40pm (they close at 8:00pm) just to deliver my car. I feel like I got an excellent deal and love the new vehicle. A few days after I took possession of the car I reached out to Keith to see if he could help me with a few things. He bent over backwards to accommodate me. He was responsive and professional before, during and after the sale. Overall this experience was completely refreshing, very hassle free, very professional, everyone at this dealership was excellent. A complete night and day experience from other big dealerships who say come on down only to undervalue your trade, refuse to lower their price, and ultimately waste hours of your time. My advice for anyone looking for a new or pre-owned vehicle is to skip the hassle and do business with Lauderdale BMW. More

Liane was very up front and honest. Family feel from holman. We had a great experience with Liane @ Pembroke Pines BMW. In comparison to other South Florida BMW dealerships It was an honest up front experience. We had a great experience with Liane @ Pembroke Pines BMW. In comparison to other South Florida BMW dealerships It was an honest up front experience. Most of the deal was done over the phone and the price was better than all other offers we had. We ended up getting more car and a better deal with Liane. This is my second BMW from Pembroke and I will be sure to go back for our next. I genuinely believe Pembroke Pines is a better dealership due to the Holman family ownership and genuine honest sales people with integrity. Thanks Liane see you soon hopefully to replace our i3 ! More

Car buying experience with Liane Mann I found Liane to be warm and friendly, like I’ve known her forever! Very knowledgeable about the product and very patient! Great experience! Thanks Li I found Liane to be warm and friendly, like I’ve known her forever! Very knowledgeable about the product and very patient! Great experience! Thanks Liane! More

New X2 is a beauty I’ve bought quite a few cars frim this dealership, they never disappoint and treat me like family. The buying process is stress-free. This time I had I’ve bought quite a few cars frim this dealership, they never disappoint and treat me like family. The buying process is stress-free. This time I had the pleasure of dealing with Ted Levine, a gentleman. Wish more dealerships and salesman were this great, then I’d be having trouble deciding what/where to buy. Thank you Ted, much success!! More

Excellent experience Loved my experience here! Liane was very warm and welcoming. She was not rushed or pushy at all, and very considerate of my time. Highly recommended! Loved my experience here! Liane was very warm and welcoming. She was not rushed or pushy at all, and very considerate of my time. Highly recommended! More

Excellent Service! I came in wanting to trade in my lexus for a BMW and wasn't sure what steps I needed to take and never been into a BMW dealership. Frank Fuzer assiste I came in wanting to trade in my lexus for a BMW and wasn't sure what steps I needed to take and never been into a BMW dealership. Frank Fuzer assisted me and worked very hard to get me an unbelievable deal . He was very knowledgeable and professional. The process was quick and painless. When everything was finalized Garry Zambrana assisted me with a walkthrough on my car and was very patient explaining everything on the car and how it functions. Thank you for a great experience at BMW in Pembroke! More

Family Treatment when Buying Excellent customer service from my Sales Consultant. During negotiations and afterwards. Integrity and the utmost respect. Job is not done until th Excellent customer service from my Sales Consultant. During negotiations and afterwards. Integrity and the utmost respect. Job is not done until the customer is completely satisfied. Ash we really appreciate the dedication and the family like treatment. All the Best More