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Lauderdale BMW of Pembroke Pines
Pembroke Pines, FL
838 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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838 Reviews of Lauderdale BMW of Pembroke Pines
July 21, 2023
To start this review I would like to make it known that I have been going here since 2018 . I went in on 07/21/23 to have repairs done on my 2014 BMW and was told that they would need to keep the vehicle ove have been going here since 2018 . I went in on 07/21/23 to have repairs done on my 2014 BMW and was told that they would need to keep the vehicle over the weekend and they do not provide a loaner only to newer models! I personally felt this was very insulting and inappropriate for any business to advise a paying customer that this was how business was done! I decided then and there to not have them repair my vehicle because since it was old so was my hard working money! I am sorry to say this was not a good customer service in all the years I have gone to BMW of Pembroke Pines! I left because I needed to at least shake off the feeling not that I’m sensitive but this was very poor customer care More
by adonnicea
Employees Worked With
Jared
June 04, 2023
Despite filling out my contact info online and in person, my service representative keep calling the wrong number and it delayed my service. I had to repeatedly call and keep reminding them to use the number my service representative keep calling the wrong number and it delayed my service. I had to repeatedly call and keep reminding them to use the number I provided them with. More
by Tiffany
Employees Worked With
Karen Jimenez
June 02, 2023
Great Service provided by Ronald Delattore. This was my second time needing help in the last weeks and both times my experience was simply great. Thank you! This was my second time needing help in the last weeks and both times my experience was simply great. Thank you! More
by marcelo_kuhn
Employees Worked With
Ronald Delatorre
May 08, 2023
I have been a customer since 2006, purchased several models, and continue coming back. I have developed friendships with the sales & service personnel and hopefully will continue going. models, and continue coming back. I have developed friendships with the sales & service personnel and hopefully will continue going. More
by ricardo.linares
Employees Worked With
Frank Guasch
May 04, 2023
My service advisor, Frank Guasch, was knowledgeable and very helpful. I also appreciate the detailed video the mechanic recorded when he inspected my car. very helpful. I also appreciate the detailed video the mechanic recorded when he inspected my car. More
by dstafford
Employees Worked With
Frank Guasch
