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Laurel BMW of Westmont
Westmont, IL
962 Reviews
For BMW buyers in the west Chicago area, there is no better place for new and pre-owned BMW cars and SUVs than BMW of Westmont. Featuring all of the latest new BMW cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new BMW car or SUV, or are getting behind the wheel of a BMW for the very first time, be sure to visit Laurel BMW of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 962 reviews
August 11, 2025
We purchased a BMW iX from this dealer along with an extended warranty. After selling the car, we needed the form to request a refund for the warranty. For over a month, we have called numerous times, b extended warranty. After selling the car, we needed the form to request a refund for the warranty. For over a month, we have called numerous times, but no one responds. The financial department’s phone goes straight to voicemail, and no one returns calls. When you’re buying a car, they flood you with emails and text messages, eager to “help.” But when you need assistance with something that isn’t a sale, you’re stuck in a frustrating game of phone tag—except no one ever calls you back. All we’ve asked for is a simple email with a form to complete and submit for a refund, yet we’ve been ignored. If you’re considering buying from them, think twice. The follow-up and customer service after the sale are extremely poor. More
by ehsan.aliani
Employees Worked With
NA
August 09, 2025
Laurel BMW of Westmont has a great service department. Everyone is quite professional and the quality of service is consistently above average. I'd definitely recommended this place to service your luxu Everyone is quite professional and the quality of service is consistently above average. I'd definitely recommended this place to service your luxury automobile. More
by carlos212674
Employees Worked With
Vlad
July 24, 2025
Service rep was knowledgeable and helpful. Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for addi Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for additional work were not excessive and appropriate.. No issues. Will continue to bring my BMW here for future service. Just wish they had some snacks and soft drinks in the waiting area besides just coffee and water. More
by michaelbrown4
Employees Worked With
Tyler
July 11, 2025
Everything was perfect! I didn't rate my service at 5 stars only because I had to reach out multiple times to request a copy of the completed service invoice and I'm still w I didn't rate my service at 5 stars only because I had to reach out multiple times to request a copy of the completed service invoice and I'm still waiting for it. More
by rm32inc
Employees Worked With
Steven Anderson
