Laurel BMW of Westmont

Darrel was great to work with and made our buying experience enjoyable. We love our car! experience enjoyable. We love our car! More

Courteous, professional, and accommodating. Easy to set up appointment and no major issues in the process. Two minor issues I have are the following: 1) Have the BMC Care package in which I Easy to set up appointment and no major issues in the process. Two minor issues I have are the following: 1) Have the BMC Care package in which I believe 3 oil changes are included. Was surprised to see that I was charged $3.36 to top of coolant (.2 liters / 6.8 ounces). One would think that this should be included, and if not, waiver for such a small negligible amount. 2) Was provided a loaner of which had 32 miles (no gas). Was told to put in $5 off gas so it's the same level when returned. After putting in $6 of gas and returning the vehicle with 42 miles to empty (more than when received), was texted an invoice (Agreement A27296) for approx $6 for gas of which i declined to sign as my obligation was fullfilled as directed. Little things like things tend to leave a bad taste in one's mouth as it appears that the department is looking to charge for anything possible and I know that this is not the image BMW wants to portray. Despite these two very minor issues, the overall experience was positive and I would like to thank the polite and very knowlegdgle staff for that. More

I have been buying and servicing cars at Laurel for a long time, like since 1983. I like the dealership.service is excellent. I have to repeatedly commend Jay Buis. He is always courteous and helpful and long time, like since 1983. I like the dealership.service is excellent. I have to repeatedly commend Jay Buis. He is always courteous and helpful and can perform magic to keep my car working. Nice guy who is one of the reasons I keep returning to Laurel and refer many others there as well. More

Great Service, informative but not pushy. My Service Advisor is the best I have ever experienced. My Service Advisor is the best I have ever experienced. More

We purchased a BMW iX from this dealer along with an extended warranty. After selling the car, we needed the form to request a refund for the warranty. For over a month, we have called numerous times, b extended warranty. After selling the car, we needed the form to request a refund for the warranty. For over a month, we have called numerous times, but no one responds. The financial department’s phone goes straight to voicemail, and no one returns calls. When you’re buying a car, they flood you with emails and text messages, eager to “help.” But when you need assistance with something that isn’t a sale, you’re stuck in a frustrating game of phone tag—except no one ever calls you back. All we’ve asked for is a simple email with a form to complete and submit for a refund, yet we’ve been ignored. If you’re considering buying from them, think twice. The follow-up and customer service after the sale are extremely poor. More

Laurel BMW of Westmont has a great service department. Everyone is quite professional and the quality of service is consistently above average. I'd definitely recommended this place to service your luxu Everyone is quite professional and the quality of service is consistently above average. I'd definitely recommended this place to service your luxury automobile. More

The service was great and i was pleased with the service and my visit to the dealership and my visit to the dealership More

No snacks available in the customer lounge. Service coupon was not accepted.But overall, service is great Service coupon was not accepted.But overall, service is great More

Service rep was knowledgeable and helpful. Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for addi Car was taken in on time and work completed in a timely fashion. All work was done in superior fashion. Estimates were accurate. Suggestions for additional work were not excessive and appropriate.. No issues. Will continue to bring my BMW here for future service. Just wish they had some snacks and soft drinks in the waiting area besides just coffee and water. More