Laurel BMW of Westmont

Overall rating is 10 out of 10 this is my second time purchasing a vehicle from this particular dealership. I have also had the pleasure of having the same sales agent Darrell. Darrell is beyond a plea purchasing a vehicle from this particular dealership. I have also had the pleasure of having the same sales agent Darrell. Darrell is beyond a pleasure to work with and his professionalism is solid gold! Laurel BMW you have a gem of an employee. I will refer and if need be return for my third vehicle. YVONNE H. More

Very accommodating, informing and took the stress out of the vehicle purchase experience. The new car arrived in a month as anticipated with no issues with trade-in transfer. the vehicle purchase experience. The new car arrived in a month as anticipated with no issues with trade-in transfer. More

Jay did an excellent job servicing my vehicle. He had someone pick up my car and drop off a loaner at my home. Getting service on my car couldn’t be easier! He had someone pick up my car and drop off a loaner at my home. Getting service on my car couldn’t be easier! More

Excellent service! Best car experience i have had! Service Advisor and Tech were so knowledgeable and professional. I felt safe in my car when i picked it up…I knew a Best car experience i have had! Service Advisor and Tech were so knowledgeable and professional. I felt safe in my car when i picked it up…I knew all repairs were done perfectly and my car drove better than ever. Thank you! More

Laurel BMW has one of the best service departments that I've ever taken my car to. I am a long time BMW purchaser and really appreciate the service I've received over the years. They recently added a vid I've ever taken my car to. I am a long time BMW purchaser and really appreciate the service I've received over the years. They recently added a video review by the mechanic which is extremely helpful and provides a better understanding of future service needs. Keep doing what you do as it keeps getting better. More

This was the second car we bought from Jeff. He made every effort to get the deal done at a cost that we were happy with. He really works with the customer. He had everything done when we went f He made every effort to get the deal done at a cost that we were happy with. He really works with the customer. He had everything done when we went for financing with no surprises More

Went for oil change ! They forgot to put the lid on after the oil change drove off without it and my engine light turned on!!Parked opened my hood to find out the lid was p They forgot to put the lid on after the oil change drove off without it and my engine light turned on!!Parked opened my hood to find out the lid was put aside and my engine covered with oil! More

On october 27th, I purchased my first ever used Acura car at BMW Westmont, which is Autonation certified since they had a pre-owned car sale with great prices. The car was paid for in cash/ cheque. Later th at BMW Westmont, which is Autonation certified since they had a pre-owned car sale with great prices. The car was paid for in cash/ cheque. Later that evening, when I was driving back home on the highway, I noticed a couple of issues with the car, so I called Darrell, the salesperson, and he said they can take the car back since they have the Autonation 5 day money back no questions asked policy. The next day I went back to the BMW dealership. When I tried to return the car, the used car manager tried to convince me that the Autonation return policy doesn’t apply since there is no major mechanical failure, which is not true. Firstly, this is not true and was deceitful on their part since they claimed multiple times before the sale that they have a no questions asked return policy. Furthermore, since then I have found similar complaints online about the same pre-owned sales manager. However, after insisting and explaining my situation, they accepted my return and claimed that they would mail my check back in about 7 business days since I don’t live in the chicagoland area. For the car return, initially they didn’t even give me any paperwork stating that the car was returned. The salespeople were deliberately avoiding my calls and after a few calls to the Autonation corporate line, the general manager at the store called me back and was able to provide a proof of return. Now, it has been 6 business days (9 days) since the return and the salespeople at the store just tell me the refund process has started and is ongoing since I left the store. They make these claims without even checking and the dealership doesn’t have a front end accounting, so I can’t speak to anyone in accounting about my refund matter. Also, the finance managers and general managers are too busy to take my calls. I basically have no way of knowing if the refund process of the cheque has even been initiated and since I don’t live near the dealership, I can’t even physically go to the store and check with them unless I make a long commute. As a result of this issue, I have lost both my other car offers to other buyers and I can’t buy another car right now because I need the remainder of my money for other daily/ school expenses. I understand that it takes time for a corporate company to cut a refund check, but it it very shady that they can't even give me clear update of what is going on. I feel like they have just left my refund file aside because they are pissed off at me. On the whole, this was my first time purchasing a car as an international student and I feel that this dealership has completely taken advantage of my situation, especially because I don’t live near the dealership. I would recommend that people never go here unless they are trying to purchase new BMW vehicles. More

Every step of process was efficient Steve and Scott stepped up and assisted me get my appointment and service completed. The entire service department were there to help. This was really apreciated. stepped up and assisted me get my appointment and service completed. The entire service department were there to help. This was really apreciated. I enjoy working with Scott Corbin More

Exceptionally pleasant, low stress easy process from start to Finnish, Every step in the process was transparent and low key. I was very pleased to do business with Laurel BMW and I look forward to my n start to Finnish, Every step in the process was transparent and low key. I was very pleased to do business with Laurel BMW and I look forward to my next interaction. More