Laurel BMW of Westmont

I am an out of state buyer. Contacted the dealer specifically about a Carfax link for sale. Confirmed availability for the vehicle- yes, it's here and they sent pictures, as the Contacted the dealer specifically about a Carfax link for sale. Confirmed availability for the vehicle- yes, it's here and they sent pictures, as the car (X5) hadn't even made it through detail yet. Told sales rep to send me a deal sheet and we can get and agreement in place, happy to place a deposit on it. I was 100% transparent about being out of state, I was a cash buyer and would fly in next week to pickup. It was acknowledged, and asked for this to quickly be wrapped up. This was at 10ish AM 5/7/26. I provided everything they needed for a term sheet by 11AM. At 4pm that same day, I reached out again, asking for the agreement- Brendan- sales person, I just sent it 4:07PM with manager Mark Januszkiewicz on the term sheet. To which, I immediately made a counter offer 4:22PM. Zero reply. Reasonable offer( around $900 difference) Car had damage to both exterior and interior- thought that to be reasonable. Again, no reply. Next day, reached out to the rep again 5/8/26 (Brendan Dorsey) No reply. Check the link on the website, car is gone. Horrible service, even worse communication past the initial stages of confirmation and photos. What I believed to be a great start to my interaction turned into a massive waste of my time. Shame on you. If you'd like to dispute any of this, I'd be happy to share my entire text and email thread about how badly you dropped the ball here. More

We bought the car from your dealership because we liked Ziyad the salesperson. He is very knowledgeable and was extremely helpful with all of our questions. Ziyad the salesperson. He is very knowledgeable and was extremely helpful with all of our questions. More

I had a great experience at Laurel BMW. Luke was a pleasure to work with and got me a great deal on my 2026 X3 M50. Luke was a pleasure to work with and got me a great deal on my 2026 X3 M50. More

Excellent overall buying experience. They explained everything about the car which was very technical. Good follow-up after the purchase. I did not have a vehicle to trade in and I di They explained everything about the car which was very technical. Good follow-up after the purchase. I did not have a vehicle to trade in and I did not get the car delivered to my home. I picked it up at the dealership. More

Up front pricing, and excellent customer service! Jay Buis is a pleasure to work with! Jay Buis is a pleasure to work with! More

I recently purchased a used vehicle from Laurel BMW. My experience was easy, smooth, thorough and my salesperson Brenden was very capable. I would recommend both to future customers. My experience was easy, smooth, thorough and my salesperson Brenden was very capable. I would recommend both to future customers. More

Always had good experience with them. They don't try and sell you on things you don't need. They also have a good oil change plan for older cars. They don't try and sell you on things you don't need. They also have a good oil change plan for older cars. More

Great service as always! Quick in quick out. Paul went over the service options and answered my questions about an extra service detail he recommended. Nick Porro was my tech Quick in quick out. Paul went over the service options and answered my questions about an extra service detail he recommended. Nick Porro was my technician and was wonderful in explaining the status of the vehicle- brakes, tires etc. They also washed the car and cleaned the car mats. I go all the way to Laurel instead of going to Bill Jacobs only due to their service and integrity. More

Level of service exceeded my expectations and attention to detail is top notch, service advisor Alexis made sure everything was clear and taken care of. to detail is top notch, service advisor Alexis made sure everything was clear and taken care of. More

I had an absolutely wonderful experience purchasing my wife’s new BMW! The entire process was smooth, fast, and incredibly professional from start to finish. A huge thank you to Mark and Ziyad for taki wife’s new BMW! The entire process was smooth, fast, and incredibly professional from start to finish. A huge thank you to Mark and Ziyad for taking such great care of us. They were knowledgeable, attentive, and made everything easy—no pressure, just honest and helpful guidance the whole way through. They truly went above and beyond to make sure we were comfortable and excited about our purchase. If you’re looking for a seamless and enjoyable car-buying experience, I highly recommend working with Mark and Ziyad. We couldn’t be happier—thank you again! More