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Laurel BMW of Westmont

Westmont, IL

Overview
Reviews
Vehicles
4.6
945 Reviews
For BMW buyers in the west Chicago area, there is no better place for new and pre-owned BMW cars and SUVs than BMW of Westmont. Featuring all of the latest new BMW cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new BMW car or SUV, or are getting behind the wheel of a BMW for the very first time, be sure to visit Laurel BMW of Westmont today!
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430 East Ogden Avenue

Westmont, IL

60559

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Showing 945 reviews

July 13, 2023

Jay Buis was excellent as always, he answered my questions and explained pricing. The dealership was clean and everyone was courteous and j was comfortable waiting in your nice guest lounge. More

by Liz P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
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Jul 17, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 13, 2023

It’s my local BMW dealer. It was my first service with them because I bought my car 2 months ago.I was extremely satisfied with the service and the way they are treating their More

by Milan Milisavljevic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 17, 2023 -

Laurel BMW of Westmont responded

Hi Milan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 11, 2023

Elvis Castenada was awesome. He made the process and easy for us. Thank you Elvis! More

by Sanjay.nair1995
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis Castenada
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Jul 15, 2023 -

Laurel BMW of Westmont responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

July 07, 2023

In the 23 years I’ve been coming to Laurel, James Randall high attention to quality customer service standards is the reason I’m a loyal customer. James communicates progress throughout the service lifecycle More

by Sandro S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Randall
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Jul 11, 2023 -

Laurel BMW of Westmont responded

Hello Sandro, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 06, 2023

The service department is the major reason I buy my BMWs at this dealership. Jay Buis is tremendous. He is their best service adviser More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Buis
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Jul 11, 2023 -

Laurel BMW of Westmont responded

Steve, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

July 06, 2023

Laurel BMW is very professional and thorough in their service department. I rated them 5 Stars!! More

by Al
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Shellburg
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Jul 11, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 06, 2023

Very good people, very professional and helpful especially since I forgot to unclock my credit bureau's before I picked up the car. More

by patti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elvis Castaneda, Andre DeVera
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Jul 11, 2023 -

Laurel BMW of Westmont responded

Hi Patti, thank you so much for your positive comments about Laurel BMW of Westmont! Drive safe, and we'll see you on the road.

July 06, 2023

Excellent service experience with Nick and Cooper. Purchasing was also very easy and streamlined. Highly recommended. More

by smnovak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick; Cooper
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Jul 11, 2023 -

Laurel BMW of Westmont responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 04, 2023

I’m originally a customer from MN. The level of customer service here is lacking. Every time a come to this dealership, with an appointment, I always here over 2 hours. That’s unaccept More

by jen.drummond19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 06, 2023 -

Laurel BMW of Westmont responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (630) 537-0311. We hope to hear from you.

July 03, 2023

They never called re the car I was interested in. It had probably sold already but they never contacted me More

by mhross200
Recommend Dealer
No
Employees Worked With
none
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Jul 06, 2023 -

Laurel BMW of Westmont responded

Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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