Laurel BMW of Westmont

James Randall is an amazing service representative always very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! very helpful and attentive to our needs. He goes above and beyond each time we bring our cars him. He is a true asset to BMW! More

Working with my advisor, Tony Scanlon, setting up an appointment has been a streamlined breeze. The dealership works with me around my schedule. At the end of the day it's all about your service advisor appointment has been a streamlined breeze. The dealership works with me around my schedule. At the end of the day it's all about your service advisor and in making sure everything is set and taken care of. More

They were very kind and helpful the whole way through! I had no questions about what was happening to my vehicle because they made sure to keep me updated! Wonderful service! I had no questions about what was happening to my vehicle because they made sure to keep me updated! Wonderful service! More

Service Rep was very thorough in explaining the issue regarding my X3. Gave me an option of a loaner car if I didn't wish to wait but also gave an estimate of the waiting time (which proved to be accurat regarding my X3. Gave me an option of a loaner car if I didn't wish to wait but also gave an estimate of the waiting time (which proved to be accurate as I chose to wait). Also appreciated the relaxed friendliness of the Rep. More

Dealership was clean. Was not really happy with the sales person who I worked with when I picked up my vehicle (Hussain) Was not really happy with the sales person who I worked with when I picked up my vehicle (Hussain) More

I had an appointment, but the person whose name was attached to the appointment was busy. I sat and waited for 12 minutes, then asked if someone else could help-because there were other service people attached to the appointment was busy. I sat and waited for 12 minutes, then asked if someone else could help-because there were other service people sitting alone at their desks. One person, Tony asked Mike Collins how long he would be-he said another 10 minutes. Why would i have an appointment with a service person who simply checks me in, and have to wait that long? That is just silly. Tony took care of me, but just because they knew I was not happy. Of course it took longer than they said, but i did have a loaner. While I waited, I wondered how long it would take to notify me that I needed additional service. It took an hour to suggest an additional $689 of service, which I declined since I had just had my car checked at my non dealer mechanic who specializes in BMW, Mercedes, Porsche. Again, not happy. At 1:10 i got a text that my car was ready. If the service person had told me three hours, ok, but I was told 1-1/2 to 2 hours, that is why I wanted the loaner, and was lucky I got it. I have had 4 BMWs serviced at this dealership, this was not a positive experience. More

The service was excellent . They found the problem with the X5 right away and addressed it. The car was ready before the expected time. Thank you for the prompt professional They found the problem with the X5 right away and addressed it. The car was ready before the expected time. Thank you for the prompt professional service. More

Very friendly staff, explained everything my car needed maintenance wise. The service they offer is on another level, I especially like the video technicians send me showing me the condition of my car maintenance wise. The service they offer is on another level, I especially like the video technicians send me showing me the condition of my car More

Great experience, especially for my first time purchasing a car. Excellent, clean facility and extremely accommodating staff. Bridget and Chris went above and beyond in every aspect assisting me. Very easy t a car. Excellent, clean facility and extremely accommodating staff. Bridget and Chris went above and beyond in every aspect assisting me. Very easy to communicate with and made what can be a very daunting experience easy, simple, and stress free. So glad to have been able to work with them and the entirety of the staff there! More

Ive always had great service from Laurel BMW of Westmont. ....my last visit I worked with Dean Klementzos (Service Advisor) and he was very knowledgeable and professional. Here is what is really important he ....my last visit I worked with Dean Klementzos (Service Advisor) and he was very knowledgeable and professional. Here is what is really important he delivered on what he promised. I will be back for service when my vehicle is due. Thanks for making it easy Dean! More