Laurel BMW of Westmont

Servíce department is a mess! They are always trying to get you to spend thousands on service you don’t need. They charge almost $300 dollars just to look at your car! They make y They are always trying to get you to spend thousands on service you don’t need. They charge almost $300 dollars just to look at your car! They make you wait hours even when they charge you just to diagnose. They seem like they are always running around with their hair in fire. I’ve corrected them try to repeat the same service that was just completed only a few months prior! More

Went in for filter change and to have my front lights looked at. Was proposed lots of up charges and changing tires etc instead of focusing on what I went in for. Once I declined the additional work reco looked at. Was proposed lots of up charges and changing tires etc instead of focusing on what I went in for. Once I declined the additional work recommended was treated very differently and dismissive. Turns out the original work I was charged for like to check my lights was not complete and now I have to waste time going back. More

Dishonest salesperson. Horrible communication. Kept us waiting. Tried to sell overpriced extra services. Car har a windshield repaired that was not reported. Many more Horrible communication. Kept us waiting. Tried to sell overpriced extra services. Car har a windshield repaired that was not reported. Many more things. The sales manager Chris called, seemed like a nice guy and said he’d try to fix one of the things, but awaiting confirmation. More

Terrific service and attention to details. Jay was on top of everything all the way through. Jay was on top of everything all the way through. More

The service representative and the service technicians are superb. I have a 29 year old 840CI and both the rep and technicians were superb concerning finding available parts and performing the necessary s are superb. I have a 29 year old 840CI and both the rep and technicians were superb concerning finding available parts and performing the necessary service. More

I wouldn’t bring my car anywhere else for maintenance. Great communication & great responsiveness. I was given a loaner while my car was in & great follow-up on my vehicle, from Alexis. I will definitely Great communication & great responsiveness. I was given a loaner while my car was in & great follow-up on my vehicle, from Alexis. I will definitely buy my next BMW from Laurel BMW. More

Laurel BMW provided excellent service, including a courtesy car, while my car was being repaired under an insurance claim. I've been a Laurel customer for 15+ years and I've always received five-star courtesy car, while my car was being repaired under an insurance claim. I've been a Laurel customer for 15+ years and I've always received five-star service. More

Tony was the sales associate helping me with the decision of purchasing a vehicle. He did not pressure me like other dealers were trying to do. He was very nice, funny and answered all my questions. Brian th of purchasing a vehicle. He did not pressure me like other dealers were trying to do. He was very nice, funny and answered all my questions. Brian the financial associate was very nice and professional. He also took the time to go over all my questions. Very very professional staff. More

The service I received at Laurel BMW was fast efficient and they explained the work to be done and the cost before hand. I also appreciate the video from the service department. and they explained the work to be done and the cost before hand. I also appreciate the video from the service department. More

Jay, Rich, and Steve made a great team. Their communication, collaboration, and coordination is appreciated. Their follow up was spot on and use of e-mail, phone, and texts really kept th Their communication, collaboration, and coordination is appreciated. Their follow up was spot on and use of e-mail, phone, and texts really kept the process moving along. Also by setting expectations for future maintenance milestones allowed for me providing me to plan more efficiently . More