Laurel BMW of Westmont

I bought a 2020 BMW 540 xi M sport last Friday. My sales representative, Andre Devera, did an outstanding job explaining my options, guiding me through a large set of included and not included options and representative, Andre Devera, did an outstanding job explaining my options, guiding me through a large set of included and not included options and packages. He quickly understood what I was looking for, he was very professional, polite, personable, and prompt. More

I bought a X7 this past weekend. Darrell Phillips was our sales rep. he is very friendly, professional and courteous. he understood our needs and was patient with us. this was th Darrell Phillips was our sales rep. he is very friendly, professional and courteous. he understood our needs and was patient with us. this was the second time he helped us with a car purchase. thanks D. More

Purchased an X1, and I have nothing but positive things to say about my experience here. I worked with Jeff, who was referred to me by my dad (who had purchased a car from Jeff previously). Jeff's authenti to say about my experience here. I worked with Jeff, who was referred to me by my dad (who had purchased a car from Jeff previously). Jeff's authenticity, no-nonsense approach to getting customers the best car for them is what made me feel good about purchasing my X1. I am proud to be a BMW owner, and look forward to working with Jeff and the team at Laurel again in the future. More

I purchased an 540i. I was a little nervous moving from an Audi, but Luke answered all of my questions and made me extremely confident in my purchase. This was the absolute best car buying experience ever. an Audi, but Luke answered all of my questions and made me extremely confident in my purchase. This was the absolute best car buying experience ever. Nothing was forced and Luke was extremely patient and easy to talk to. I appreciate Laural BMW for their welcoming environment and friendly service. YOU GUYS ARE GREAT! BMW has won me over! Thanks again Luke! More

Thanks so much for making our purchase so pleasant . Your dealership was clean,and spacious. The sales and financing dept were kind and friendly. Made us very comfortable doing business with you Thanks aga dealership was clean,and spacious. The sales and financing dept were kind and friendly. Made us very comfortable doing business with you Thanks again, Scott, and Kris Pietruszynski More

I purchased a used BMW 750i xDrive. Laurel BMW of Westmont treated me like I was buying a brand new Bimmer. Paul helped put me behind the wheel of my dream car. I will use them for all my service nee Westmont treated me like I was buying a brand new Bimmer. Paul helped put me behind the wheel of my dream car. I will use them for all my service needs. Thanks guys!! More

I had just purchased a used car from BMW Westmont during the pandemic. The sales woman Jessica has gone above and beyond with everything she's assisted with. I will gladly try to give Jessica as much busine the pandemic. The sales woman Jessica has gone above and beyond with everything she's assisted with. I will gladly try to give Jessica as much business as possible. Truly deserves it. More

Downsizing and sold 2014 BMW X3, very customer focused, willing to reconsider first offer, followed up to let me know their interest. Also advised me of option to apply for rebate on extended warranty valu willing to reconsider first offer, followed up to let me know their interest. Also advised me of option to apply for rebate on extended warranty valued at additional $$. Thanks to Paul Labak as Sales Consult and Rich as Manager for their work. JB, Hinsdale IL More

What a great experience we worked with JESSICA BICZO to buy a car. She was efficient kind knowledgeable and most importantly honest. We will be back to laurel BMW because of her and the service department buy a car. She was efficient kind knowledgeable and most importantly honest. We will be back to laurel BMW because of her and the service department. Thank you. More

I have been to different authorized BMW dealers like Patrick Bmw(Sales rep - John Ivey & Elmir Karajic), Northfields(sales Rep-Lisa Wyatt), Motor Werks Barrington BMW (Sales rep - Leo Khodos) & Morton G Patrick Bmw(Sales rep - John Ivey & Elmir Karajic), Northfields(sales Rep-Lisa Wyatt), Motor Werks Barrington BMW (Sales rep - Leo Khodos) & Morton Groove Audi (Sales rep - Christopher Lopez). Believe me or not they all where super polite, helpful & still in touch with me & helped me at all possible ways.But at this Laurel BMW Westmont location, me & my wife where very disappointed with the attitude of the staff & there is super lack of hospitality, respect & rude/rough behavior while communicating towards customer which we never thought off. After the test drive my wife was so uncomfortable that she didn’t even came inside the showroom. Now I am a happy BMW owner. I have also passed this feedback to my 8 of my family & friends to whom I asked them not to visit Laurel BMW because of this worst experience & on my recommendation they all got 6 BMW car from where I got the best service. Hope you guys learned your lesson & should learn to respect the customer even if they are wrong because its your job. You lost 1 customer followed by 8 & will continue for give the same feedback to my other fellow & friends & will never ever come to this Laurel BMW location. More