Laurel BMW of Westmont

Great experience leasing my 5 series Shaun was very knowledgeable and patient while helping me to select a new lease. He delivered one on one attention, was courteous and sensitive to tim Shaun was very knowledgeable and patient while helping me to select a new lease. He delivered one on one attention, was courteous and sensitive to timeliness. This was overall a painless experience! More

Absolutely Helpful!! My husband and I visited a more local dealership when shopping for our BMW....they were less than helpful. So, we decided to try Laurel BMW since we My husband and I visited a more local dealership when shopping for our BMW....they were less than helpful. So, we decided to try Laurel BMW since we were out towards Oakbrook for shopping and dining....We were absolutely delighted when we met Matt. He was so helpful, patient, knowledgable! He let us test drive a couple of different cars so we could get acquainted with the BMW experience sice we had never owned one. Well, we felt completely comfortable with Matt and in the end, we decided to buy from Laurel BMW. However, our buying experience did not end with Matt...we met with several other people in the process, all of whom were helpful, courteous and wanted us to have the best experience ever!! We love our car! And when the time comes to purchase another BMW, we would not think of going anywhere else!! You guys are all simply the best! More

Excellent Service Three seven series for me, two 3 and 4 series convertibles for my wife, service and attention keeps getting better. Cannot say enough good things abo Three seven series for me, two 3 and 4 series convertibles for my wife, service and attention keeps getting better. Cannot say enough good things about these guys. More

Overall very good experience buying new BMW I bought a new BMW three months ago and the purchasing experience was very good. I visited the dealership several times. Kevin O'Donnell was very prof I bought a new BMW three months ago and the purchasing experience was very good. I visited the dealership several times. Kevin O'Donnell was very professional and extremely helpful trying to answer all my questions. I have been going to Laurel BMW in Westmont for over 15 years and have had generally very positive experiences. And I would definitely go back again. I only wish they had explained and emphasized a bit more at the time of purchase the importance of the tire protection program. They just found a nail in one of my run flat tires and I had to pay $400 to replace it. I can no longer buy the tire protection program since they offer it only at the time of purchase. More

Good buy The dealer sold me a great car for a fair price and fixed everything I asked them to fix at the time of purchase. The main thing I asked for was refin The dealer sold me a great car for a fair price and fixed everything I asked them to fix at the time of purchase. The main thing I asked for was refinishing the rims on the vehicle which they did and the rims turned out great! Overall, I'm happy with my purchase. More

Could not have gone better Just wanted to share my experience at Laurel BMW. As a Saab owner since 1984 (insert punch line here), I was hoping to delay moving to another brand f Just wanted to share my experience at Laurel BMW. As a Saab owner since 1984 (insert punch line here), I was hoping to delay moving to another brand for a few more years by finding a good used 9-5 to get me through. Laurel had what looked to be a well maintained 2007 Aero on the lot so I rode out to take a look. I was greeted by Rich Rams who gave me the chance to get a quality test drive in. It was not just a quick spin around the block, it was a true mix of local streets as well as some highway time. Upon our return, Rich showed my the results of Laurel's inspection of the car and the items the had received attention before they put the car up for sale. Rich also gave me a copy of the Carfax report which showed while the car had a little more mileage that I would have normally been looking for, a detailed record of service done at a Saab dealer was a clue that it had been well taken care of. After taking a couple of days to make up my mind, I rode out again to give it one more drive. I decided to take the car and Rich and everyone at Laurel made the financial and legal stuff work with little pain on my end. I've enjoyed getting to know the car and could not be happier with Rich and Laurel BMW. More

You are guaranteed to be treated like royalty I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased More

Great customer service! My husband and I were shopping for a vehicle for few months and no other place compared to Laurel. We stopped by this dealer multiple times with no ap My husband and I were shopping for a vehicle for few months and no other place compared to Laurel. We stopped by this dealer multiple times with no appointment, and every time Sean took great care of us. The best part of the entire experience was the fact that he did not pressure us to buy, but simply provided us with information we needed. Sean really worked hard to fit into our budget. I would definitely recommend him and the dealership to my family and friends. More

Car buying made easy I was looking to buy a new car for few months and shopped at several dealers. While other dealers were contacting me at their leisure, CJ Levi from L I was looking to buy a new car for few months and shopped at several dealers. While other dealers were contacting me at their leisure, CJ Levi from Laurel was on top of what I need and provided really quick and up to the point responses. She even followed up with me after the purchase to see how the car is and if I have any more questions. I recommend this dealership to my friends. More

Repeat customer ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 people Service advisor ,Bob Kernwein and Mr Reno Phillips salesman . More