Laurel BMW of Westmont

Could not have gone better Just wanted to share my experience at Laurel BMW. As a Saab owner since 1984 (insert punch line here), I was hoping to delay moving to another brand f Just wanted to share my experience at Laurel BMW. As a Saab owner since 1984 (insert punch line here), I was hoping to delay moving to another brand for a few more years by finding a good used 9-5 to get me through. Laurel had what looked to be a well maintained 2007 Aero on the lot so I rode out to take a look. I was greeted by Rich Rams who gave me the chance to get a quality test drive in. It was not just a quick spin around the block, it was a true mix of local streets as well as some highway time. Upon our return, Rich showed my the results of Laurel's inspection of the car and the items the had received attention before they put the car up for sale. Rich also gave me a copy of the Carfax report which showed while the car had a little more mileage that I would have normally been looking for, a detailed record of service done at a Saab dealer was a clue that it had been well taken care of. After taking a couple of days to make up my mind, I rode out again to give it one more drive. I decided to take the car and Rich and everyone at Laurel made the financial and legal stuff work with little pain on my end. I've enjoyed getting to know the car and could not be happier with Rich and Laurel BMW. More

You are guaranteed to be treated like royalty I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased I was very pleased with the service.James Randall was my service advisor was very attentive very happy will never go anywhere else very pleased More

Car buying made easy I was looking to buy a new car for few months and shopped at several dealers. While other dealers were contacting me at their leisure, CJ Levi from L I was looking to buy a new car for few months and shopped at several dealers. While other dealers were contacting me at their leisure, CJ Levi from Laurel was on top of what I need and provided really quick and up to the point responses. She even followed up with me after the purchase to see how the car is and if I have any more questions. I recommend this dealership to my friends. More

Great customer service! My husband and I were shopping for a vehicle for few months and no other place compared to Laurel. We stopped by this dealer multiple times with no ap My husband and I were shopping for a vehicle for few months and no other place compared to Laurel. We stopped by this dealer multiple times with no appointment, and every time Sean took great care of us. The best part of the entire experience was the fact that he did not pressure us to buy, but simply provided us with information we needed. Sean really worked hard to fit into our budget. I would definitely recommend him and the dealership to my family and friends. More

car purchase Excellent experience at Laurel BMW...Rich Rams was great to work with. I have purchased 6 cars from Laurel and I would go back to this dealership aga Excellent experience at Laurel BMW...Rich Rams was great to work with. I have purchased 6 cars from Laurel and I would go back to this dealership again. More

Repeat customer ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 ! Kudos to LaurelBMW of Westmont they have a excellent staff In all areas of their facility from the front desk receptionist to my favorite 2 people Service advisor ,Bob Kernwein and Mr Reno Phillips salesman . More

Services I did it tire change and oil services. Once your 4 warrenty expires do not go this place they are charging doule compare to other dealer shop. I did it tire change and oil services. Once your 4 warrenty expires do not go this place they are charging doule compare to other dealer shop. More

darrell "reno" was outstanding! I purchased my new X5 this year and Darrell "Reno" made the whole process very easy and hassle free. He's awesome! I would definitely go back I purchased my new X5 this year and Darrell "Reno" made the whole process very easy and hassle free. He's awesome! I would definitely go back More

Great service, value, and easy to do business with I recently bought a slightly used Mazda CX-5 at Laurel BMW and Tony Alonso was the sales professional that assisted me. He was easy to work with, kno I recently bought a slightly used Mazda CX-5 at Laurel BMW and Tony Alonso was the sales professional that assisted me. He was easy to work with, knowledgeable about the vehicle I was interested in, asked me how and when he could best follow up with me and stuck to it. At no time did I find him to be high pressure and I thought he was very professional about how he approached his job. When I decided that this was the vehicle for me, he got aggressive on the price and made the whole process simple and straightforward. When it came time to finish the paperwork, the young finance manager was pleasant and helpful as well and even got me a slightly better rate from my bank then I was already pre-approved for. I would highly recommend this dealership if you are in a market for a quality used vehicle. More

Service I needed water barrier repair on a 2008 BMW X3. James Randall assisted me and answered all my questions. I found James to be extremely knowledgeable a I needed water barrier repair on a 2008 BMW X3. James Randall assisted me and answered all my questions. I found James to be extremely knowledgeable and responsive to all my questions and concerns. James scheduled my follow up appointed and completed the repair in time he promised. I am extremely satisfied with the service at Laurel BMW and highly recommend James Randall and Laurel BMW. More